Sales, Retail Operations, Customer Service
Resume:
David J. Moran
Church Hill, TN 37642
Skills Summary
Retail and Food Management
Food City, Inc. (supermarket) GoCart professional shopper, pickup/delivery services. Pick/Shop, cashier, pack, process, deliver customer food orders. Use of Order Processing CRM, UPC codes, mobile carts, inventory mgmt.
Batteries + Bulbs. Retail store clerk. Cashier, merchandiser/stocker, customer service, POS operations, deliveries.
Giant Eagle, Inc. (supermarket) Curbside pickup/delivery services. Pick/Shop, pack, process, deliver customer food orders. Use of Order Processing CRM, UPC codes, mobile carts, inventory mgmt.
Prospecting/Lead Generation
Market definition/segmentation, event participation, cold calling, surveys, contests.
Marketing/Business Development
Prospecting and lead generation as above. Graphic design, content writing, advertising, direct sales, telephone sales, developing/managing sales funnel, territory management, referral marketing, networking, trade shows, seminars, conferences, webinars, service contacts.
Sales
Script writing, inside (telephone-email)/outside (face-to-face) sales, research and study of various selling strategies and techniques, overcoming objections, closing (one call or multi-call), managing pipelines and sales cycles of varied lengths.
Web Development/Content Creation/Graphic Design
Website and blog construction via WordPress platform, direct response content creation, graphic design, keyword research, competition analysis.
Customer Service
B2C problem solving, issue resolution, inbound/outbound contact, call center environment.
Time Management
Multi-tasking while remaining focused. Punctual and reliable, maximizing productivity.
Work History - Employers
Professional Shopper – Online Order Fulfillment
Food City – Retail Supermarket
04/2022 – Present
Kingsport, TN
Shop online orders, deliver groceries, cashier orders, merchandise products, use hand-held devises, computer operation and POS systems.
Retail Store Clerk
Batteries + Bulbs
07/2020 – 04/2022
Kingsport, TN
Merchandise products, inventory, operate cash register and computer, hand-held devises, delivery to commercial accounts, prepare and install watch, auto, device batteries, cell phone repair, key cutting and fob programming, customer service and sales/upsells.
Curbside Shopper
Giant Eagle Corp.
04/2019 – 4/2020
Cranberry Twp., PA
Pick, pack, and deliver grocery orders, re-stock products for retail food store. Use of inventory/order software, mobile carts, storage bins, hand-held inventory management devices, and computer system.
Project Manager/Sales
AGC Education, Inc.
11/2017 – 04/2019
Pittsburgh, PA
Solicitation and sale of large-format printers, laminators, and visual learning programs to Education market. Cold calling, email, and social media outreach.
Dir. of Bus. Development
Fortified Textiles, LLC.
05/2016 – 11/2017
Jefferson Hills, PA
Solicitation and sale of solution-dyed polyester/acrylic/vinyl for materials importer in the Tent, Automotive, and Marine markets. Cold calling, trade show, email marketing.
Regional Account Mgr.
The Tamis Corporation
02/2015 – 05/2016
Penn Hills, PA
Solicitation and sale of traffic safety, crowd management, occupational safety products to municipal, construction, athletic, education, financial, and entertainment markets. Handled existing territory, prospected new accounts via cold calling, email, and social media.
Dir. of Bus. Development
Site Industries/CEM Sites
08/2014 – 02/2015
Belle Vernon, PA
Prospect and sale of proprietary, custom-designed cemetery management software on a nationwide basis. Built client base for a start-up tech company.
Inside Sales Manager
St. Moritz Security Serv.
07/2013 – 08/2014
Pittsburgh, PA
Solicitation and sale of security guard services in tri-state area.
Sr. Customer Serv. Rep II
Citizens Bank
03/2012 – 07/2013
Pittsburgh, PA
Managed customer inquiries/complaints/issues with all financial accounts, online banking, credit cards, and consumer finance.
EDUCATION
College: Saint Joseph’s University, Philadelphia, PA Marketing Associate Equivalent
High School: Collingswood High School, Collingswood, NJ College Prep Diploma
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