Administrative Assistant Operations Specialist

Marion Watters

Sterling Heights, MI

Work Experience

Operations Specialist Closing Assistant

UWM-Pontiac, MI

July 2024 to Present

I assist Brokers, Title Agents and Processors in whatever way is needed to make sure the loan closes on time.

I pull tasks from the queue and clear them.

Schedule closings, help balance Closing Disclosures and various other tasks to clear loan escalations Sales Quality Specialist/Processor

Intercontinental Capital Group-Troy, MI

September 2020 to January 2022

I assist the Loan Officer’s by making sure that all necessary documents are received from the borrowers to keep their refinance process moving forward. I scrub the loan and make sure the borrower has enough income to qualify as well as any other issues that may come up I have to contact the borrower by means of email, telephone or by botsplash which is similar to sending a text message. Once all documents have been received I then ITP the loan so that it can move to the processing phase. I also pull several tasks from a queue and complete them. I have experience working with Encompass it’s the system that we use for tasks.

Auditor

Title Source-Troy, MI

November 2004 to September 2010

Team Captain

I was responsible for making sure the daily work flow was smooth as possible. Managed my team and made sure that they had a clear understanding of what needed to be done. Trained any new members that came on board. If any issues were to arise I would figure out how to resolve them. Audited mortgage packages. Mortgages arrived daily made sure they were scanned in and sorted. Solely responsible for auditing all Reverse Mortgages also assisting the team leader in any other capacity that was needed Receptionist/Administrative Assistant

Citation Tool-Fraser, MI

September 1998 to July 2002

Offered a friendly greeting to visitors

Handled all inbound telephone communication on multi-line Telecom System Responsible for calculating and inputting team time cards timely and accurately Accounts Payables

Arranged travel for team

Maintained a clean and aesthetically-pleasing office environment Accepted and distributed incoming deliveries to appropriate contacts Administrative Assistant/Receptionist

Snelling-Roseville, MI

March 1996 to September 1998

I worked for several different companies and executed various Administrative tasks. I was with the company until I got a temp to hire position and was hired in. Receptionist

GTI systems Inc.-Southfield, MI

January 1990 to August 1994

Served as initial contact for clients and vendors, responding to inquiries and directing each according to individual needs

Handled all inbound telephone calls on a multi-line telecom system Responsible for scheduling all meetings

Sorted and distributed all mail

Responsible for logging all equipment in or out

Independently track and purchase office supplies, place orders on a weekly or as-needed basis Education

High school diploma in Accelerated Program

Edwin Denby High School - Detroit, MI

September 1983 to June 1987

Skills

• Microsoft Office (10+ years)

• Excel (10+ years)

• Administrative Assistant

• Filing

• Scheduling

• Payroll

• Outlook

• MS Office

• Word

• Receptionist

• Billing

• Organizational Skills

• Microsoft Word

• Data Entry

• Management

• Clerical

• Auditing

• Office Management

• Accounts Payable

• Office Administration

• Customer service

• Encompass Program (1 year)

• Microsoft Teams (1 year)

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