Project Manager Quality Assurance

Catherine Fogg

Project Manager

248-***-**** *********@*****.*** West Bloomfield, MI 48322

Professional Summary

Dynamic Project Manager and Market Localization Specialist excelling in project management (PMP, Agile) and quality assurance. Expert in fostering innovation, driving continuous improvement, and adept in TS16949 and ISO standards. Known for meticulous organization, effective communication, and a results-oriented approach, ensuring overall project success and excellence. Skills

• Project Management – Waterfall and Agile Process Strategy • Successful with Time Management & Multi-Tasking

• Familiar with TS16949 compliance and ISO quality requirements • Meticulous & Organized

• Experience with full program cycle • Initiative-taking, collaborator, sharp, energetic & results oriented

• Microsoft Office Suite, SAP/ERP proficient • Excellent written, verbal and communication skills

• MS Excel - High proficiency; VLOOKUP and Pivot Tables Languages

• English Native

• French Fluent

• Spanish Fluent

Career Experience

Independent Consultant

January 2018 - Present

Market Localization Specialist - User Acceptance Testing, Quality Assurance, Voice Recognition Software Testing, Translation & Editing. English, French & Spanish. Market localization includes North America; Quebec (Canada) & Mexico, Central/South America & Europe. Classic Design, Troy, MI

November 2022 - April 2024

Project Manager

Lead and manage automation engineering projects from concept to launch, responsible for planning and overseeing projects to ensure they are completed on time, within budget and to quality standards. Develop and execute project plans to oversee projects from PO acceptance through plant installation and commissioning. Establish clear objectives, deliverables, and performance metrics while regularly monitoring project health and progress, making necessary adjustments to meet on-time customer delivery. Key Responsibilities:

• Lead cross-functional teams, including engineering, controls, manufacturing, procurement, and quality, to ensure seamless project execution.

• Interface with designated customers for line-up meetings; receive and organize all customer-related information.

• Lead interface with customers for planning, build, debug and installation of new and modified equipment.

• Document and chair kick-off meeting at start of project and provide customer specifications to engineering groups to ensure compliance.

• Conduct regular team meetings, facilitate effective decision-making, and ensure accountability for program deliverables.

• Identify, document and review all risks and open issues throughout the duration of the project and maintain a list of lessons learned.

• Chair and document design reviews between internal mechanical & controls engineering teams and customers through sign-off.

• Manage customer change requests and design deviation requests; ensure payment for changes beyond base scope of work.

• Perform ongoing data analysis and run/review ad hoc reports to identify potential risks that may impact program execution; assess their impact and develop strategies to minimize disruptions.

• Identify opportunities to streamline processes, enhance efficiency, and improve program management methodologies.

• Provide regular program updates, address customer inquiries and proactively identify opportunities to exceed customer expectations.

• Ensure all required build & purchased parts are ordered, and deadlines for receipt of material are achieved.

• Progress review of PLC and HMI programming development to ensure schedules are met.

• Ensure completion of all required operating / service manuals, FMEAs and other customer required documentation.

• Track and support in house build, tryout, and debug of equipment. Support build leaders as required to ensure projects stay on track through the manufacturing process.

• Ensure installations / start-ups of equipment are on track and manage open issue resolution.

• Follow-up to ensure all project requirements are completed per the PO and prompt payment is made by the customer. Ford Motor Company, Dearborn, MI

Contract, Advantage Resourcing (January 2020 – November 2022) Process Engineering Quality Analyst & Program Manager – CORE Ranger PVT PGM MGR – June 2022 - November 2022 Resolved quality issues by conducting audits, analyzing defect trends, and leading continuous improvement projects. Responsible for developing and implementing quality management systems, processes, and tools while driving continuous improvement. Lead quality- driven initiatives in conjunction with plant management and engineering team. Developed/monitored quality program metrics to evaluate project performance. Analyzed said metrics to understand the root cause of any problematic trends & worked with the applicable parties to correct said items.

Key Responsibilities:

• Lead daily plant quality review meetings with the assembly plant management team to address reported quality issues.

• Managed, tracked, and reported on quality issue status and plan of action for each; monitored status, open to close.

• Completed analysis of data sets to identify trends and process gaps. Worked with engineering & management teams to standardize and streamline processes to reduce supplier and operator errors, and improve labor hour usage/efficiencies.

• Regularly met with Plant Vehicle Team (PVT) function owners to track, coordinate, and oversee quality issues for timely resolution.

• Worked closely with Engineering on data analysis for non-conformance and process failures, to facilitate solutions for trouble parts and process issues relative to fit, design, supplier quality, operator manual/guidelines and plant assembly.

• Worked through the ICA process to contain issues as they occur, until final PCA’s were in place; measured and monitored results ongoing.

• Observed line assembly processes to continuously drive process improvement by making necessary recommendations where needed.

• Participated in inspection of supplier parts and testing to identify & document process failures - Root Cause Analysis & completion of 8D.

• Coordinated, tracked, and communicated KPI performances daily, weekly, and monthly for quality-focused metrics.

• Participated in reviews of part-specific quality plans and process specifications to ensure compliance with vehicle component and build requirements.

Global Project Manager & QOS Manager – New Business Strategy Team – January 2020 – June 2022 Global Warranty Operations point-of-contact responsible for cost saves, dealer satisfaction and corporate-driven initiatives. Identify and document business processes and software tools to support Global Warranty Operation policies; created procedures to streamline & commonize regional and global processes. Responsible for planning, coordinating, and overseeing projects to ensure timely completion. Regularly met with department leads, management, and IT to outline project requirements and objectives. Worked with senior management, technical and Ford Global teams in order to determine data requirements, business data implementation approaches, best practices for advanced data manipulation, file storage and analysis strategies. Key Responsibilities:

• Owned project data and completed ongoing analysis and reporting to identify trends, systems and process gaps.

• Tested programs or databases and worked with IT to correct errors and make necessary modifications.

• Worked with technical team to resolve issues and streamline processes, established realistic timelines, designated business prioritization, timing, and resources as needed.

• Responsible for monitoring progress, managing reports & documentation, and closing out projects post launch/code roll.

• Executed weekly and monthly reporting, supporting OWS management and accounting teams.

• Supported the OWS teams in resolving urgent production support issues relative to North American parts return.

• Acted as the Voice of the Dealer, implementing process improvements to simplify dealer warranty claim administration processes.

• Initial gathering of objectives; review and update with workstream owners during weekly SAR and BPR meetings.

• Maintained ongoing updates to the 5-year business plan and Key Areas of Focus (KAOF) to ensure visibility & global alignment.

• Acted as the business co-lead for the PEGA Catalyst project and supported the implementation of resulting process improvements based on SME priority and available IT funding and resources. Concentrix, Farmington Hills, MI

March 2012 – October 2019

Operations Manager – TDI Settlement Project, US & Canada – December 2017 – October 2019 Responsible for full operational aspects of the VWGoA and VGCA Class Action Settlement; TDI Vehicle Buyback Program. Provided oversight of US & Canada Operations while managing and leading the team to the successful execution of the VW TDI Settlement Vehicle buyback initiative. Directed daily operations management of a $15B book of business, collaborating closely with VW Clients, 3rd party legal entities, and internal stakeholders to ensure overall program success. Held project team members accountable for execution while maintaining a clear understanding of the technical intent and content behind the project to help drive successful outcomes. Demonstrated leadership ability by affecting change across multiple organizational functions without direct authority. Key Responsibilities:

• Assumed full ownership of the program, rolled out to the US and Canada with process execution to less than 1.2% margin of error.

• Managed 7 Regional Managers, 54 Team Leads, responsible for 800+ Field Settlement and Warranty Administrators.

• Developed/implemented performance quality measures. Coached and mentored teams to maintain 100% process compliance.

• Responded to RFPs, created SOW, and managed ongoing Scope Changes. Oversaw program development process start to finish.

• Work with senior management, technical and client teams in order to determine data requirements, business data implementation approaches, storage and analysis strategies

• Worked closely with IT, Procurement, and Development teams to ensure quality and timeliness of program deliverables, within budget.

• Directed and managed the project life cycle from project kickoff through development, deployment, UAT support, and launch.

• Effectively managed team performance - motivated and developed a ‘winning area team’ and administered routine performance reviews.

• Owned reporting and data Integrity for overall TDI Settlement Project – Provided staffing/financial models and reporting to drive strategic business decisions and more effectively utilize company resources. Lead Program Manager, Operations – TDI Settlement Project - January 2017 - December 2017 Oversee daily operational requirements of 2.0L & 3.0L VW, Audi & Porsche Diesel Engine Vehicle Settlement & Ford Reacquired Vehicle Program

• Responsible for maintaining GPM; tracked KPIs, monthly cost analysis, B2As, monthly accruals/profitability, and client invoicing.

• Worked closely with Business Owners to define operational requirements, expectations, timelines, field training, program launch, and process changes.

• Implemented program reporting and managed warranty claimant payment issues and troubleshooting.

• Developed and oversaw the Dealer audit process, VW warranty claims, vehicle inspections, and vehicle buyback process.

• Worked closely with Business Owners to define expectations, establish timelines, track milestones and develop/facilitate staff training. Area Manager, Operations – July 2016 - January 2017 Manage dealership network of 42 Dealers and 26 field specialists to facilitate in-vehicle buybacks within assigned Market Area (Michigan/Ohio)

• Managed daily operations and scheduling to ensure 100% daily dealership coverage and appointment closing completion.

• Managed team performance - motivated and developed a ‘winning area team’ and administered routine performance reviews.

• Lead team of Field Specialists towards effective collaboration and attainment of corporate and client goals.

• Directly managed Dealership/Staff relationship, and daily operations related to Warranty, Lemon Law and Legal Settlement vehicle buybacks. Sr. Program Manager – March 2012 – July 2016

Ford Global - Responsible for the overall success of Global Programs - Consumer Experience Movement, Customer Loyalty & Retention Programs and Dealer Reward programs. Lead and managed project efforts responsible for the creation, implementation, and adoption of new systems, functionality and/or processes for both internal and client-facing project initiatives.

• Facilitated and coordinated global scope changes during planning, design, implementation, and production phases.

• Oversaw monthly budgets and time tracking, ensuring all projects meet timelines and statements of work requirements.

• Acquired and manipulated data from multiple sources to analyze relevant dealer program information and run ad hoc analysis. Tweddle Group, Clinton Township, MI

June 2006 – March 2012

Program Manager

Program Manager, Chrysler & Fiat - Tier1 Vehicle Component Owner Literature Kits; OEM Global & Domestic

• Managed Chrysler Global initiatives, supporting publication development, kitting and delivery for 23 markets.

• Fully and successfully managed integration of FIAT publications, from acquisition through production and delivery.

• Managed team to minimize process/production failures. Work with IT to enhance database needs, functionality, and reporting.

• Supported continuous improvement of current products and job execution processes, through CAR/PIR resolution and group Kaizens.

• Built and maintained model year launch schedules and kit BOMs; pricing, part number updates, component effective dates, scheduled port of entry dates and plant production build schedules.

• Responsible for reviewing ERP and maintaining inventory levels of raw/assembled materials based on forecasted build requirements and plant demand.

• Responded to and processed customer CN’s to parts releasing process and evaluated impact to inventory.

• Completed product build test runs and PPAP, coordinating the development qualification (APQP) for part sign off and shipment authorization. Education

OAKLAND UNIVERSITY, Rochester Hills, MI CENTRAL MICHIGAN UNIVERSITY, Mount Pleasant, MI Graduate School Coursework, August 2000–May 2002 Bachelor of Arts, August 1994-May 1998 Coursework: International Business & Business Management Triple Major: Political Science/French/Spanish Concentration: International Relations

Courses, Achievements & Awards

• Black Swan Group; Negotiation Training - February 2024 • Concentrix President’s Club Nominee; 19 Nominations - January 2018

• Concentrix University Management Learning Curriculum - 2019 • Concentrix New Business Award Recipient – April 2018

• Concentrix Unsung Hero Award Recipient – June 2019 • Concentrix Employee of the Month – July 2017

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