Customer Service Call Center
Resume:
Geetangli
Bhaichandeen
Jamaica, New York, 11436.
*****************@*****.***
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Skills
● Punctual and Reliable
● Warehouse Operations
● Attention to Detail
● Interpersonal Skill
● Organization and Prioritization
● Problem Solving
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Experience
Indulge the Boutique / Business Owner/ Guyana
10/2014 - 10/2017
● Promoted business on social media platforms to maximize brand identity and generate revenue.
● Resolved issues quickly through meticulous research and quick decision making.
● Kept records for production, inventory, income and expenses.
● Kept up to date on regulatory changes affecting business operations.
● Interview, trained and supervised employees.
● Kept business areas organized and functional to promote business productivity and deliver professional appeal to customers.
● Reconcile daily sales, prepared bank deposits and assessed financial transactions reports.
Bingo Supermarket / Cashier promoted to Customer Service Representative/ Brooklyn, New York.
01/2018 - 04/2020
● Wipe down counters and conveyor belts to remove debris and maintain cleanliness.
● Help customers find specific products, answer questions and offer product advice.
● Processed sales transactions to prevent long customer wait times.
● Accept cash and credit card payments, issued receipts and provide change.
● Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
● Educate customers on special pricing opportunities and company offerings.
● Handle large amounts of cash and balance the cash drawer daily with prescribed balance.
Global Contact Services / Call Center
Representative/Dispatcher/Customer Relations Representative/ Long Island City( Remote).
08/2023 - 12/2024
● Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center
environment.
● Analyzed call call volumes and average call time to monitor customer service representatives.
● Addressed and resolved customer complaints empathically and professionally.
● Gathered and verified all required customer information.
● Referred unresolved customer grievances to designated departments for further investigation.
● Well versed with all kinds of information that the call center deals with.
● Transferred calls to the respective departments as per customer request.
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Education
Skeldon Lutheran High School / High School Diploma 09/2009 - 06/2014, GUYANA.
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