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Front Office General Manager

Location:
Kent, WA
Posted:
July 15, 2025

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Resume:

Katsumi Masuda

***** ***** ** **

Renton, WA ****8

*************@*****.***

206-***-****

Dedicated Hotel / Restaurant Manager with 20+ years of experience in Hospitality Insdusty while consistently achieving revenue goals by controlling expenses and finding additional sources of revenue. I have been able to turn around underperforming hotels and maintain high customer satisfaction rankings.

Respected leader of guest-focused teams; instilled a team oriented, commitment to exceptional guest service as a key driver of likelihood to recommend. Led by example and ensure the execution of all sales, operations, food and beverage and training goals.

Areas of Expertise

Hotel Operations Management

Food and Beverage Department

Catering and Meetings

Sales and Marketing

Guest Satisfaction Enhancement

Front Office Supervision

Cost-Reduction Strategies

Staff training and Teambuilding

Ground breaking hotel openings

Professional Experience

Seattle Pacific Mortgage, Inc. – Bellevue, WA

Loan Originator MLO-112575

09/05 to Present

Licensed residential and commercial mortgage originator, averaging over 10 million in loan amount per year. Experience real satisfaction knowing that my dedication to each individual client will help them secure their hopes and dreams.

Jack’s BBQ - Redmond, WA 05/24 to 05/25

General Manager

Hired as a part of opening crew as a server and promoted to the LEAD and became a General Manager. 150 seats Southern Texas BBQ restaurant, over 3.75 million dollars of revenue and less than 10 percent of labor, made a great profit of the first year of the operations. Charged over 15 employees and see day to day operations.

Aloha Grill – Renton, WA 10/23 to 05/24

Operation Manager

Oversee day to day operations, support cooks and cashier.

Homewood Suites by Hilton Tukwila – Tukwila, WA 09/14 to 09/19

Operation Specialist / Front Office Manager

As Guest Service agent, floats all departments, Front Office, Housekeeping, Maintenance, Kitchen, and special projects. Involved entire hotel renovations and 25th re grand opening in 2017. Acknowledge and take care and wants and needs of guests in all aspect of daily operations. Promoted to Front Office Manager since May 2019

Quality Inn & Suites Seattle Center — Seattle, WA

05/11 to 10/11

Hotel General Manager, 07/11 to 10/11

Front Office Supervisor, 05/11 to 07/11

Promoted to General Manager position after 2 months to increase sales, reduce costs, train and supervise 66+ employees. Created an environment in which guests enjoy high levels of service and employees are motivated to deliver exceptional service. Hotel has 159 guest rooms, 1797 sq. feet of meeting space, and restaurant.

Hawthorne Suites Hotel – Kent, WA

07/03 – 08/05

Guest Service Manager

Oversee total Room Division operation, especially Front Office, Drivers, Comp Services, 152 room all suite extended stay property. Assisting Housekeeping, as well as Maintenance department. Responsible for Front office yearly budgets, inventory of Comp services and staffing of Front Office. Managed 25 employees in all areas of the hotel operations.

Ramada Inn Downtown Seattle – Seattle, WA

03/02- 07/03

Assistant General Manager

Oversee total hotel operations, including Room Divisions and Food and Beverage, for the full-service 120-room business/leisure hotel. Responsible for yearly budget and business plan, inventory and staffing of Front Office and Food and Beverage, account receivable/payable, dealing with tour operators, especially the Japanese market. Managed 40 employees in all areas of the hotel operations.

The MarQueen Hotel – Seattle, WA

08/98 – 03/02

Operation Manager

Oversee Room Division: Front Office Guest Services, Housekeeping and Maintenance, of a 57-room luxury boutique hotel with grand opening involvement. Responsible for selecting and training the opening staff, creating job descriptions, staffing patterns, opening budget and inventories. Responsibilities included setting the standard of guest service, creation and maintenance of budgets, inventories of each department, and overseeing quality control issues. Managed a staff of 25 employees in all areas of the hotel’s operations.

Mediavision – Tammuning, Guam

12/92 – 05/98

Management Consultant

Worked with Japanese tour operators and hotels to market management-training and consulting seminars. Conducted management workshops for Japanese executives, manages and supervisors. Coordinated the 24-hour “Visitors Channel” that focused on tour options and advertisements, broadcasting to all major hotels.

The Warwick Hotel – Seattle, WA

09/90 – 10/92

Restaurant / Bar Manager

In charge of the front of house in their 60 seat fine dining restaurant and 100 seat

bar/piano lounge, managing 28 employees for the 230 room downtown business hotel.

The Mirage Hotel Resort and Casino – Las Vegas, NV

10/88 – 05/90

Guest Service Agent

Involved with the grand opening of the 3000 room resort and casino as a Guest Service Agent. Responsible for check in and out and assisting any customer related issues, especially Japanese VIP guest of the hotel.

Education and Training

University of Nevada, Las Vegas — Las Vegas, NV

1990

BS, Hotel and Restaurant Administration

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety.

Food Server Permit exp 10/01/27

Class 12 Permit exp 05/01/29

REFERENCE

Upon Requests



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