Leadership Development Team Members
Resume:
John M Palmer
***************@*****.*** https://www.linkedin.com/in/john-p-4b328398/
Summary
Initiative-taking and purposeful operations leader with 25+ years of experience driving operational excellence, customer satisfaction, sales and service training, and revenue growth across diverse industries including transportation, financial, car and truck rental, and automotive. Direct streamlined processes, build high-performing teams, and exceeding key performance indicators (KPIs). Seeking a challenging role where ability in operations management, sales, customer service, car and truck rental, and fleet management can significantly contribute to organizational success.
Skills
• Operations Management: Process Improvement, Inventory Management, Logistics, Supply Chain, Fleet Management, Car, and Truck Rental Management
• Sales & Marketing: Sales Management, Business Development, Customer Relationship Management (CRM), Digital Marketing, SEO/SEM
• Leadership & Management: Team Building, Employee Training, Performance Management, Conflict Resolution
• Financial Management: Budgeting, Forecasting, Cost Control, Profitability Analysis
• Communication & People Skills: Excellent written and verbal communication, Negotiation, Sales Training, Presentation, Customer Service Training
• Technical Skills: Microsoft Office Suite, ERP systems, CRM software, data analysis tools
Experience
JP Expedited Trucking LLC June 2019 - Present President/Owner Operator Driver.
• Spearheaded all aspects of company operations, including fiscal management, business development, and regulatory compliance (FMCSA & DOT).
• Successfully bought and supported a fleet of vehicles, improving operational efficiency and profitability.
• Developed and implemented effective revenue and operations management strategies, exceeding revenue targets consistently.
• Negotiated favorable freight rates and optimized routes to minimize costs and maximize delivery times.
• Recruited, trained, and managed a high-performing team of drivers, ensuring adherence to safety regulations and company standards.
• Built strong relationships with key vendors, brokers, and negotiated competitive contracts.
Snickfish, LLC August 2015 - June 2019 Sales and Marketing Director/Chief Operations Officer/Senior Consultant
• Led cross-functional teams to develop and implement a comprehensive process improvement plan, enhancing efficiency across departments (accounting, shipping, receiving, marketing, sales).
• Oversaw daily operations of multiple departments, including marketing, sales, accounting, title processing, and IT.
• Executed successful SEO, Google Analytics, and AdWords campaigns, driving significant online visibility and lead generation.
• Designed and managed targeted direct mail and email campaigns, resulting in increased customer engagement and conversions.
• Conducted in-depth research and developed new business opportunities, expanding operations into fourteen new states.
Providence Auto Group, LLC August 2013 - August 2015 Inventory Control and Fleet Services Director/Servant Leader
• Developed and implemented a robust inventory control system, streamlining vehicle acquisition, inspection, reconditioning, and disposal processes.
• Introduced a cross-training program to enhance employee skills, improve productivity, and foster a positive work environment.
• Significantly reduced operational costs by 32% in vehicle acquisition and disposal and by
$30,000 - $50,000 per month in inventory control department expenses.
• Led the negotiation and reduction of outsourced claims and reconditioning expenses by 43% or more.
• Successfully designed and moved a full-service repair center and vehicle reconditioning facility.
Midwest Transportation Resources August 2012 - August 2013 Operations and Logistics Manager
• Managed all aspects of warehouse operations, including shipping, receiving, inventory management, and staff supervision.
• Developed and implemented comprehensive safety and security programs for warehouse operations.
• Optimized shipping and receiving methods and delivery schedules, ensuring prompt and efficient delivery of products.
• Oversaw the maintenance and repair of warehouse equipment and fleet vehicles. Education
Hillsborough Community College, Tampa, Florida
Associate of Arts (A.A.) - Management Information Systems & Liberal Arts
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