Case Manager Behavioral Health
Resume:
Grace Zelandi
I am a qualified and professional case manager, highly motivated to obtain a position
within the social service field. I am comfortable with working with diverse populations and helping people reach their goals. I am looking for opportunities to grow my skills in the social service field well working towards further education. Boston MA
*********@*****.***
Education
Suffolk University Bachelors of
Art in Sociology 2018-2023
EXPERIENCE
Copa Health Phoenix AZ —Case Manager
December 2024 - June 2025
● Maintained a caseload of SMI clients with frequent in person and community contact to address physical and behavioral health needs
● Coordinated care for clients within and outside of the clinic
● Created an individual service plans based on the client's individual needs
● Arranged transportation for clients to necessary services including physical and behavioral health appointments
Eliot Community Services Lexington MA —Intensive Case Manager
March 2024-November 2024
● Created individual treatment plans for each client based on their current needs,both independently and in team setting
● Empowered clients to increase their knowledge of healthy community engagement
● Met with up to 20 clients, on a weekly basis, to assist in their goals to maintain stability and advocate for themselves in their day to day lives
● Conducted treatment meetings with personalized plans using Google products and Microsoft Word
Somerville Homeless Coalition, Somerville MA — Case Manager March 2023 -March 2024
● Provided one-on-one case management through home visits for over 15 clients.
● Advocated for clients with their medical and housing providers
● Helped clients define and achieve their goals through personalized treatment plans
● Taught clients how to budget their expenses through financial literacy sessions
● Actively listened and provided clients with personal support through relevant assessment and communication.
Legal Crossing, Boston Ma —Lead Hostess
October 2019 - January 2023
● Effectively communicated the needs of customers to chefs, servers, and Managers
● Greeted guests with enthusiasm while coordinating food orders,merchandise sales, telephones, and online reservation systems
● Assisted in training and onboarding process for new hires SKILLS
● Microsoft Office
● Google Products
● Active Listening
● Conflict Resolution
● Leadership
● Computer Literacy
● Strong Advocacy Skills
● Strong Communication
● Confidence
Volunteering
Cambridge Women's Center
● Helped members
with creating
resumes, filling out
job and housing
applications.
● Trained in
de-escalation
techniques and put
them into action
when conflict arose
among member
● Collected items
frequently needed by
members such as
toiletries, cold
weather clothing,
pots,pans.
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