Digital Transformation Business Process

Mahan Patil BTech MBA

Certified-ML for Biz and Tech Leadership-AWS Certified in

Technology Entrepreneur-Lab to Market-HarvardX Enterprise Design Thinking Practitioner-IBM Certified on AI in IoT-GreatLearning Certified Digital Transformation Manager-IIEC-USA Certified SAFe® 5 Agilist-USA Certified on AI in FinTech-LinkedIN CSM-Scrum Alliance PMP-PMI, USA

2001 Mopac Expy, Austin, TX, 78746 M 737-***-**** E : *********@*****.*** Linked In : QR Elevator Pitch

I’m a Digital Innovations driven Change Transformation leader with over 23 years of experience in Fortune 100 and IT consulting companies. Passionate about helping organizations leverage technology to achieve their goals and improve customer experience. My expertise lies in digital business-technology transformation, innovation management, and operational excellence. I have a proven track record of successfully leading large-scale digital transformation initiatives for clients in various industries. I have also led the development of long-term digital business-technology roadmaps, portfolio planning and progressively leveraging the strengths of Influencing Behavior through FollowingLeading-Following Strategy-Advising Thought Leadership leveraging Design Thinking-Digital-Agile-Lean-Business Transformation for a greater Customer Centric XD-Experience Design.

I hold a Bachelor of Engineering degree from Karnataka University, India and a Post-Graduate Diploma in Management from IRMA-India. In addition, I have completed the HarvardX

"Technology Entrepreneur-Lab to Market" certification. I have extensive experience in adopting Hands-On Design Thinking, Digital Technologies (GenAI, Generic AI+ML, Hyper Automation, CRM-CSM, Omni Channel Platforms, Cloud computing, Ways of Working for Digital Age-DevOps and Agile@Scale) and digital product lifecycle management. I am proficient in various software platforms, including SAP, Salesforce, ServiceNow and CSM Platforms like Sugar and SpiceCSM. I not only adopt but practice hyper collaboration, co-create, co-design, co-innovate, co-develop and co-improve! SVP-Digital Innovations and Transformation Office

Allianz Insurance and Global Wealth Management, USA Jan,2019 -Present

Key Responsibilities:

● Led initiatives of enterprise transformation management aligning Cross Functional-Technical Teams (CFTs) leveraging OKR-Prosci frameworks retrospective of AS-IS and devising new Generative AI governance model for Transformative KPIs of adoption-outcomes of “Digital Innovations-Experiences”

● Led and Managed Digital Experience Design and Innovation Labs to conceive aligned ideas right from Concepts through POC development for Business Critical-Future Proof Target Digital State leveraging Design Thinking for Customer Centric XD-Experience Design connecting the Digital Technologies and W.O.W. of Agile-MVP Driven Road Map delivery of POCs for a scalable execution focused Delivery:created 12 POCs for business critical, AI infused, ML enabled, Digital Omni Channel target state of business-operations-CX-EX-governance for “transformative goals” to :

Drive Consume Experience and Innovations team,

leading the efforts to empathize consumer insights through Design Thinking frameworks and AI analytics to connect with Target State Design of experiences

Product Portfolio driven transformation of external facing digital assets connecting strategies and tactical plans to manage the product life cycle; Fostering a Culture of Innovations-Influencing user behavior to enable product driven enterprise or transformation in Digital-Agile embedded context, start from end users’ perspective on product improvements which is the core of Design thinking driven Digital Innovations Framework I’ve adopted, with a mix of data and empathy driven Target State Designs of experience and “change”

Driven OKRs-Design Thinking driven CX-Digital

Themes-Innovations-Experience Design (XD) across enterprises and CXOs leading the Outcome Driven Enterprise for future readiness with Digital Technologies infusion like that of AI, ML, Automation, CRM-CSM, Omni Channel Management, Predictive Analytics and Hyper Integration Platforms on cloud and in hybrid models as part of Roadmap Plans through- Design Workshop-Key Artifacts-Research and Empathy-Pre and Post Workshop Articulation-Epic Backlog-Roadmap for MVPs

Co-Design, Co-Innovate, Co-Ideate for a Cross Functional Team and Leadership Stakeholders for Target Journey Mapping, Hypothesis for Validation of Digital Technologies like BPA, AI-ML Models, Omni Channel

Management, CSM-CRM, IoT and Analytics to be

connected to the Innovation Labs for POCs

● Set-up AI Task Force as AI4Future focusing on Future Readiness, Roadmap, GenAI-Generic AI+ML for augmented business outcomes, POCs and Scaling of AI Modules which created Business Outcomes in multi faceted Transformation and OpEx Goals

● Driven Business and Operational Drivers for Future Ready Enterprise through Digital-Innovations by leveraging Design Thinking-Agile-Lean-DevOps and Digital Technologies with Objectives and Key Results of CX+EX as an integrated Experience Design (XD), connecting with disruptive “stitched-together” Digital Technologies like that of connecting :

Target business design, design thinking and new WOW-Methodologies

Aligning inclusive, user-centric, and data-empathy driven digital experiences leveraging Micro Services-API architecture and solution development on Object Database management, MS-.Net+Java tools, API-MuleSoft, BPAs, AI+ML Platforms, CSM-Omni Platforms, Hyper Integrations, All-in-One Cloud Migrations, AR-VR-XR

● Strategy To Tactical : Lab to Market of shaping and driving executive strategic agendas, inclusive of strategic visioning, expert data synthesis, and high-profile stories-use cases

OKR-Design Thinking-Innovations Connected world delivered with an experience of developing short-term and long-term strategies for innovation portfolio and key initiatives including setting objectives that align with LOB and transversal roadmaps

● SandBox : multiple use cases and monetizable ideas were conceptualized and led in-house innovation SandBox Labs

● Connect the Lab to Three-In-Box -> Product Owner-Delivery-Operations for a Connected Enterprise Digital Solutions

● Driven Trans Enterprise DNA of Innovations imbibed as a Innovations Framework driven culture of strategic excellence seeking opportunities for future readiness, questioning the status-quo, through the practices of setting up Digital Transformation Office, including COE for Digital Transformation, Digital

Innovations through SandBox of Virtual-Physical

HandsOnLab and Enterprise Agile Transformation

practices through Co-Design Hyper Collaboration on Digital Platforms across transversal teams on

MIRO-MURAL-MeisterTask-JIRA

ALign-JourneyTrack-Confluence-BOX Develop a

multi-product-services future ready” transformation roadmap that outlines the company's strategy for

transformation across all areas of the business

Practice Head - Digital Experience Transformation

Larsen and Toubro Infotech-USA

Dec 2016-Jan, 2019

● Lead Enterprise Customer Centricity-Digital Transformation driven by Agile and Design Thinking, Innovations and Business Engagements : Planned and Executed Design Projects

Design Workshops for Amplified Results and Digital World ; Developed a Best in Class Innovation Framework-Digital Process Assets Playbook-Method Cards-Artifacts-Assessment of Results for Enterprise Capability Enhancement

● Evangelized Human Centric Strategic Initiatives : Design Enabled Innovations/Optimized Experience, Vision Road Maps driven by User Experience Epics for Scrums for Optimized Processes of Finance, OTC, Travel, Ordering, HR-Transformation and Finance Invoicing E2E Journeys ; Lead multiple engagements of Service Design of Value Stream Mapping, Kanban Board and Performance Transformation Director–Enterprise Digital Transformation Office Executive PMO TESCO-HSC, Bengaluru-India

Nov2012-Dec 2016

● Driven Enterprise CX Driven Digital + Agile Transformation across India and UK Projects for standing up Scrum Teams to practice Agile Distributed Delivery Management, through Scrum and Kanban Practices; Global Shared Services : formulate Strategy, Plans, Budgets, Define KPIs and Performance Management, Process Re-Engineering; Digital Enterprise Transformation

Leader-Global Agile Transformation Office

State Farm Insurance - TEK Systems, Bloomington, IL Jun 2008– Nov 2012

● Driven Technology + Agile Transformation across LOBs of Life, Health, P&C and Bank transitioning from Legacy to Web-ECM Technologies Transformation, an initiative of

$78M investment

Leader-Real ID(DoIT)

IL-Secretary of State, Springfield, IL-USA

Jun 2006 – Jun 2008

Global Manager-IT Business Account Management

State Farm Insurance - Tech Mahindra, Bloomington, IL Feb 2000-Jun 2006

EDUCATION

Digital Entrepreneurship-Lab to Market (Certification) HarvardX-MA, US

Oct-2020

Post Graduate Diploma in Management (Marketing and Info. Systems) - PGDM (MBA) IRMA,

Anand, India

1992-94

Bachelor of Engineering - BTech

Karnataka University

Karnataka, India

1985-89

CERTIFICATIONS ACHIEVED :

Certified in ML fro Business and Tech Leadership Nov-2023 Certified in Prompt Engineering and ChatGPT Oct-2023 Certified AI and IoT - Management, The Great Learning Online Jul-2023 Certified Technology Entrepreneur-Lab to Market-HarvardX Oct-2020 Certified Enterprise Design Thinking Professional -IBM Dec-2017 Certified AI Professional of FinTech-IN, Singapore Apr-2020 Certified Digital Transformation Professional-IIEC, USA Jan-2018 PMP-Project Management Institute, PA, USA June-2000 Certified Scrum Master, Scrum Alliance, USA Nov-2009

Contact this candidate