Customer Service High School
Resume:
Presilia M. Del Bosque
San Antonio, TX 78244-1985
Email: *********@*****.***
Phone: 210-***-****
EDUCATION
Ector High School Graduated in 1980
Odessa College-Major in Nursing Started in Fall of 1986
Pima Medical Institute Received my Certification for Nurse’s Aide in December 1989
WORK EXPERIENCE
HEB Grocery Store 6030 Montgomery Rd. San Antonio, TX 78239
Store phone number 210-***-****
Supervisor: Michael Riojas
Start Date: 08/01/2017-05/02/2019
Title: Cashier
Duties: Checking customers out at the registers; bagging their groceries and assisting with carry out if necessary.
I have truly enjoyed working at HEB they are very family oriented and really treat their employees great; I am going to have to leave this position because of my disability and I really regret it but my pain level is no longer tolerable when I have to stand for long periods of time.
Work Experience cont’d
Working Solutions, Inc.
Telecommuting Work from home position:
Start Date: 12/2016-08/2017
Title: Senior Resource Coordinator
Duties: I handled incoming as well as outgoing calls, reaching out to seniors and/or their families, to get them in contact with a Senior Advisor counselor that would in turn assist them in finding affordable housing for seniors in the area that they were searching.
My reason for leaving this position was because I was finding myself getting depressed because there were so many seniors that could not afford the senior housing that the program “A Place for Mom would refer them to. I felt powerless and thus decided that this was not the best job for me, and I was also feeling very lonely because I was always at home and not getting out as much as I wanted to.
Tri-Starr Personnel
Started in 04/2016-06/2016
I worked at Harland-Clarke as a check order specialist on the Bank of America program. I left the position because after having completed six weeks of training for the check order department, I was told that Bank of America had canceled our services with them and I was going to be transferred to the credit card department and I would have to complete another six weeks of training which I was not to happy with.
Corner Store convenience store
Started 04/2015-07/2015
Title: Cashier/Customer Service Representative
Duties: Checking customers out at the register; activating gas pumps for customers that were prepaying, stocking the store shelves and keeping the store and restrooms clean.
I left this position because of my disability I did not know it at the time, but I had spinal stenosis and I had back surgery on 07/31/2015.
Work Experience cont’d
West Corporation, Universal City, TX
09/2012-12/2012
I did customer service for a telecommunications company, but found that this position was not what I thought it would be, I was told that I would be doing sales, but I was actually answering calls for the troubleshooting service which was more like IT help desk and I took reports for the field techs to go out and fix the customers issues.
West Corporation 07/2006-01/2007
Contract work from home for E-Toys and QVC sales
I worked as a Work at Home Agent for West Corporation, helping customers that had questions about their orders that they had placed online or with me over the phone. I left this position because my computer broke and I was unable to purchase a new one at that time.
Diamond Shamrock
Started: 10/2004-01/2005
Title: Customer Service Representative
I checked customers out at the registers, I stocked the shelves and I operated the gasoline pumps for the customers that came into the store to pay with cash for their fuel. I also kept the store and the restrooms and the fountain area clean and supplied. I left this position because I was having a lot of health issues and found that it was to strenuous to continue working at this convenience store.
Diamond Shamrock
Started: 05/2003-01/2004
Title: Customer Service Representative
I cashiered and I stocked the shelves and refrigerators and the fountain area with supplies, I also kept the store, the fountain area and the restrooms clean.
I left this position because I was having family problems and I felt that my children needed me at home, so I gave my manager a two week notice and was told that I was eligible for rehire in the future.
Work Experience cont’d
AT&T
Started: 07/1994-07/2000
I started working for AT&T as a Bilingual Operator; I assisted the clients with call completion, mostly international to Mexico or South American countries, I also educated the clients on how to direct dial their calls so they would be less expensive for them. I also became a member of the training team where my duties were to train the other operators on new methods and procedures implemented by the company.
In 08/1998 I transferred to Denver, CO and worked as a Senior Operations Clerk where my duties consisted of working alongside the field technicians and reporting any issues with the fiber optic cable and the locating of the cable whenever someone was going to be digging in the area around the fiber optic cable or if there were any train derailments we had to make sure our cable was not cut or exposed.
I left the position in Denver, CO because I could not find affordable housing for family and I so I moved back to Odessa, TX where I originally started working for AT&T.
In April of 1999 I was called back to work for AT&T as a Bilingual Operator again, in San Antonio, TX so I moved my family to San Antonio and continued to work for AT&T until 07/2000 when I was laid off.
CONCLUSION
I have worked in many different fields and I have a lot of Customer Service experience, and I know that I can be an asset to your company and would truly appreciate the opportunity to prove myself. I have had some periods of unemployment and in that time, I was either taking care of my grandchildren or I was going through a medical crisis of my own. I would truly appreciate your consideration for hiring me.
Contact this candidate