Customer Service Call Center
Resume:
Kayla Irvin
***** ******** **. *******, **
******.*****@*****.***
https://writers.work/kayirvin
PROFILE
With over a decade worth of experience, I am great at providing customer service, as well as helping businesses grow through sales. I have held positions in leadership roles, as well as entrepreneurial roles in which I perform both services and sales. I am confident in my ability to be an asset to any company not only due to my experience, but also because of my work ethic and readiness to continue to grow.
SKILLS
Customer Service
Sales
Marketing
EDUCATION
Eastern Michigan University
Ypsilanti, MI (2008- 2012)
Communications
Detroit Community High School
Detroit, MI (2004-2008)
EXPERIENCE
Kay Irv Studio Self-Employed
Hairstylist (January 2020-present)
Provide a variety of hair-care services to a large client base Perform consultations and offer recommendations tailored to each clients needs. Manage a virtual scheduler, business book keeping, and marketing via social media. State Farm Insurance Agency Ann Arbor, MI 734-***-**** Account Manager- Sales (2014- 2021)
Provided insurance and finance solutions for clients seeking an array of different insurance needs. Increased business revenue through marketing and selling products to new clients. Retained existing clients by cross-selling products and delivering exceptional customer service. Massage Envy Spa Ann Arbor, MI 734-***-****
Assistant Manager 2013- 2014)
Conducted interviews, onboarding process for new employees, and staff training. Kept track of business financials by managing membership dues, records and deposits. C i t tl t l t d th t i l
Consistently met sales quota and other customer service goals. Hampton Inn Ann Arbor, MI 734-***-****
Guest Experience Manager (2011-2013)
Maintained high customer satisfaction scores by addressing dissatisfied guests and meeting their needs. Increased number of returning guests through good customer service practices, and monthly guest appreciation events.
Contact this candidate