Test Engineer Life Cycle

Kalyani Desai

Public Trust Clearance Quality Test Analyst U.S Citizen

Email: *************@*****.*** Contact: 914-***-****

Career Objective: As Highly motivated, dedicated team player I am looking for career path as Software Quality Professional/ Quality Test Engineer with information technology industry where I can use my experience to enhance quality of a product.

Skills: Good team player with excellent analytical, inter-personal, communication & written skills, problem-solving and trouble-shooting capabilities. Highly motivated and can adapt to work in any new environment and multitasker with less supervision.

Profile:

5 years of experience as a Software QA Test engineer.

Technical Summary:

Experience on test plan & test strategy in design and executing test cases.

Familiar with Software development life cycle (SDLC) and Software Testing life cycle (STLC).

Knowledge in Agile and waterfall environment.

Experience on HP Quality Center(HPQC) (ALM – Application Life Cycle Management) as well experience in complete defect life cycle management, Requirement traceability matrix (RTM).

Project and issues tracking software like JIRA, Sharepoint, HP ALM

Used TOAD & MySQL database clients to execute basic SQL queries and verify data coming from databases like SQL Server, Oracle.

Experience on HP UFT for automation testing and HP LoadRunner for performance testing.

Experience working with WebServices using SOAPUI tool & Postman to validate XML as well JSON request and response using different REST methods like GET, POST & PUT.

Experience in Banking / Finance, Government and Healthcare projects.

Familiar with different type of testing like regression testing, data driven testing, UAT (User acceptance testing), Integration testing, Unit Testing, Smoke testing & Functional testing.

Status: Citizen of United State of America

Clearance: Public Trust

Education: Bachelor of Physical Therapist SNDT University, Mumbai, INDIA 2002-2008

Experience Summary

Client: DC Department of Health Care Finance (DHCF) with Educology Solutions Sep ‘24 – Current

Role: QA Test Analyst

Project Name: DC – CEF (Claim, Encounters & Finance)

Domain: State Government

Project overview: DC Medicaid program provides healthcare coverage to over 272,000 low income residents. DHCF is responsible for determining the eligibility policy and criteria, service coverage and payment policies for the Medicaid program; for developing effective methods for managing the utilization of health care services; and for analyzing existing health care financing policies to ensure that they promise efficient, effective, and economical provisions of care.

Responsibilities:

Involved in complete Software QA Testing of DC CEF tools and its access. Also involved in user stories, creating test plan & test cases, test data prep, smoke test, test case execution, defect tracking, regression testing, UAT support, Integration testing.

Attended Sprint plan meetings, Scrum standup meetings, and reviewed user stories in Agile Environment.

Validate new and existing test documentation.

Create, analyze and execute test scripts for DC CEF application.

Tested end to end application processes and its various components modules like Business Relationship, Care Management, Employee Enrollment, Member Management, Operational Management and Reports

Conducted regression testing on various builds of the application in various environments like Dev, SIT & UAT.

Established severity of the defects and interacts with members of the development team to efficiently resolve the bugs & tracked the defects using ALM.

Track the user stories and test suites using Sharepoint

Validated Test Cases of RESTful calls using Postman.

Validated RESTful calls by comparing the data with User Stories.

Executed basic SQLs using MySQL database client to verify data coming from SQL Server database.

Worked closely with user to prepare UAT test plan & UAT testing.

Involved in the documentation of Test Plan, Test cases, Test Data Document and RTM (Requirement Traceability Matrix).

Technical Environment: Windows, Browsers: IE, Chrome, Firefox, HP ALM, Sharepoint, Postman, RESTful Services, XML, JSON.

Client: Education Department (ed.gov) with Jazz Solutions Inc. Jun ‘24 – Nov ‘24

Role: Customer Service Support

Domain: Federal Government

Responsibilities:

Work in collaboratively team environment to follow established standard operating procedures and policies to handle sensitive PII information and comply with security guidelines.

Perform valid and accurate review of customer documents like Driving license, Passport, SSN Card.

Handle customer requests and follow-up to ensure resolution.

Communicate progress and any issues with immediate supervisor and team members.

Tools & Resources: Windows, MS Word, MS Excel, Browsers: IE, Chrome

Client: US Senate with Vision Foundary Inc. Jan ‘21 – Sep ‘24

Role: QA Test Analyst

Project Name: TranSSAct

Domain: Federal Government

Project overview: TranSAAct is an Senate SAA Portal of Web Based Project. It is entirely a custom portal designed to handle various business services in the US senate. It is organized into collection of page groups which is designed to serve the needs of a particular group within the Senate for example the telecommunication organization. Login permission is organized per page group.

Responsibilities:

Involved in complete Software QA Testing life cycle right from reviewing user stories, creating test plan & test cases, test data prep, smoke test, test case execution, defect tracking, regression testing, UAT support, Integration testing.

Attended Sprint plan meetings, Scrum standup meetings, and reviewed user stories in Agile Environment.

Validate new and existing test documentation.

Create, analyze and execute test scripts for TranSSAct application.

Tested end to end application processes and its various components modules like ID services, user settings, floor privileges, asset management, office resources and parking services.

Conducted regression testing on various builds of the application in various environments like Dev & Staging.

Established severity of the defects and interacts with members of the development team to efficiently resolve the bugs & tracked the defects using JIRA.

Track the user stories and test suites using Sharepoint

Worked closely with user to prepare UAT test plan & UAT testing.

Involved in the documentation of Test Plan, Test cases, Test Data Document and RTM (Requirement Traceability Matrix).

Technical Environment: Windows, Browsers: IE, Chrome, Firefox, JIRA, Sharepoint, XML, JSON.

Client: New York Financial Technology Partners (New York FTP) May ’19 – April’20

Role: QA Test Analyst

Project Name: Mortgage Application, Approval Process & Online Pay (MAAP)

Domain: Banking

Project overview:

MAAP project developed based on the different phases of a mortgage loan processing. The various modules are signup, sign-in, Preapproval, amortization schedule, Loan submission, Loan approval, under writing, closure, online payment etc. The application is a web based tool that would allow users to apply for a loan and the users with in the organization to process the loan application. MAAP is integrated with multiple third party applications like Credit Bureaus, Payment gateway.

Responsibilities:

Attended Sprint plan meetings, Scrum standup meetings, and reviewed user stories in Agile Environment.

User Stories were tracked using JIRA.

Create, write and execute well-structured Test Cases for MAAP application.

Developed Test Cases to test Web Services and RESTful calls using SoapUI tool.

Tested end to end application process and its various components modules like signup, sign in, amortization schedule, pre-approval letter, loan approval process, online payment and monthly statements.

Conducted Regression Testing on various builds of the application, Establishes severity of the defects, and interacts with members of the development team to efficiently resolve the defects & tracked the defects using JIRA.

Executed basic SQLs using TOAD database client to verify data from Oracle database.

Involved in complete Software QA Testing life cycle right from reviewing user stories, creating test plan & test cases, test data prep, smoke test, test case execution, defect tracking, regression testing, UAT support, Integration testing.

Worked closely with user to prepare UAT test plan & UAT testing.

Involved in the documentation of Test Plan, Test cases, Test Data Document and RTM (Requirement Traceability Matrix).

Technical Environment: Windows, HTML, Web Services, SOAPUI Tool, RESTful Services, XML, JSON.

Client: Howard University Hospital Washington DC April’ 17 – July’ 18

Role: QA Test Analyst

Project Name: Rehab Optima

Domain: Health Care

Project overview:

Rehab Optima are a fully integrated CLAIMS data processing and Medicaid and/or Medicare Management information system for managed healthcare. Rehab Optima uses the data feed for the claims adjudication, claims error processing and to prepare the auto- generated reports and correspondence using the Batch Cycle.

As a QA Analyst, I was involved in various kinds of testing of the Rehab Optima application modules like Membership, Providers, Finance and Claims.

Responsibilities:

Involved in developing detail Test Plans for different benefit packages according to Business requirements documentation.

Involved in discussion with the team lead & business analyst during creation of test plans.

Worked with business analyst to translate business requirements and processes into test cases according to Rehab Optima package requirements.

Performed Manual Testing by executing test cases, creating defects and tracking status of defects and overall Monitoring the defect life cycle.

Used HP Quality Center (HPQC) for reporting and tracking bugs, evaluating test data and generating reports.

Involved in Rehab Optima Implementation, involved end to end testing of Rehab Optima Billing, Claim Processing and Subscriber/Member module.

Set claim processing data for different Rehab Optima Module.

Tested Claims intake/Logged claims/Filed claims data.

Acting as liaison between end user and Rehab Optima for user problems, outstanding issues, training needs and new software releases.

Helped client during User Acceptance Testing (UAT) by performed testing manually in coordination with UAT group to ensure correct business logic.

Worked under HIPAA compliance standards.

Maintained Test Matrix which gives overview of the Testing Effort.

Technical Environment: Java, Windows, Oracle, Quick Test Pro, Load Runner and HP Quality Center (HPQC).

One Call Remote May’ 21 – Jan’ 23

Working remotely as Intake coordinator at one call. Perform patients outreach regarding their

treatment, follow up and discharge according to members eligibility. Communicating with client for

authorization on phone or via email. Scheduled rides for patients to visit at different medical facilities.

Also scheduled various appointments with approval from Insurance providers. Worked on to maintain

documentation regarding patient care.

Howard University Hospital Washington DC April’ 16 – April 17

Involved in patient evaluation based on different criteria like orthopedics, neuromuscular disease, muscles weakness, balance, coordination, pain management as well psychological issues.

Worked with outdoor patients, treated back pain, neck pain, di sc prolepses, knee pain, Frozen

shoulder, cervical spondylitis, muscle wasting, and working with electrical instruments electrical

Stimulation, ultrasound, in physical therapy department.

Stoddard Baptist Nursing Home Washington DC February’ 16 – April’ 16

Worked with multiple diagnosis which includes TKR, THR, and Stroke patients in a sub acute care

settings. Help Patient for Transfer training, strengthening training, balance training, gate training.

Instruct patients on proper exercises and therapies based on patient evaluation using criteria like

orthopedics, neuromuscular disease, muscles weakness, balance, coordination, pain management as

well psychological issues.

Create documentation that records type of therapy, length of exercises, repetitions, patient progress

and periodic assessments. Collaborate with treating therapist to discuss POC, progression of treatment

and discharge. Perform screens to build up the case load. Provide support for rehabilitation service

department, assisting therapy staff members when necessary. Implement therapy plans in accordance

with clinic policy, federal regulations an internal health care standards.

Providence Hospital Out Patient Facility Washington DC November’ 15 - January’ 16

Worked with outdoor patients, treated back pain,neck pain, disc prolepses,knee pain, frozen shoulder,

cervical spondylitis, muscle wasting, and working with electrical instruments, electrical stimulation,

ultrasound, in physical therapy department.

Also helped Physical therapist in evaluation of patient based on set criteria like muscles weakness,

balance, coordination, pain management as well psychological issues.

Carroll Manor Rehabilitation Facility, Washington, DC April’ 15 – October 15

With Critical Connection, Inc.

Worked with multiple diagnosis which includes TKR, THR, and Stroke patients in a subacute care settings. Help Patient for Transfer training, strengthening training, balance training, gate training. Instruct patients on proper exercises and therapies. Create documentation that records type of therapy, length of exercises, repetitions, patient progress and periodic assessments. Collaborate with treating therapist to discuss POC, progression of treatment and discharge. Perform screens to build up the case load. Provide support for rehabilitation services department, assisting therapy staff members when necessary. Implement therapy plans in accordance with clinic policy, federal regulations and internal health care standards.

Specialty Hospital of Washington, Washington, DC August ’14 – April’ 15

with Ergo Solutions

Worked with ICU patients, Help Patient to Win from ventilator. Help Patient to Transfer form bed to chair, sit to stand. Instruct patients on proper exercises and therapies. Evaluate and develop specific treatment programs for each individual patient. Create documentation that records type of therapy, length of exercises, repetitions, patient progress and periodic assessments. Provide support for rehabilitation services department, assisting therapy staff members when necessary. Implement therapy plans in accordance with clinic policy, federal regulations and internal health care standards.

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