Customer Service Representative
Resume:
Ashley Mcneilly
cashier - Lil Cricket
Greer, SC 29651
*********@*****.***
Service-oriented PCA with 5 year background in Health Care. Core competencies include Med Tech, [CPR]and Active Listening as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
#readytowork
Work Experience
Customer Service Representative
Shaklee Corporation - Greer, SC
January 2023 to Present
Answer phone calls. Take payments. Process orders. Process refunds.Check eligibility for promotions. Assist with tracking information. Respond to customer emails. Customer Service Representative
Alorica - Simpsonville, SC
January 2020 to Present
• Answer phone
• Assist customer with troubleshooting a Samsung refrigerator
• Help order parts
• Set up service for unit to be worked on
CSA - Customer Service Associate
Sitel - Spartanburg, SC
July 2018 to Present
Answer phone calls. Take payment. Help with benefits. Check eligibility cashier
Lil Cricket - Mayo, SC
November 2015 to Present
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Pay company bills by cash, vouchers, or checks.
Customer Service Representative
Sitel
January 2016 to January 2019
1. Answer phone
2. Help customers with Medicare
3. Help make payments
4. Look at coverage and see what medications are covered 5. Check deductibles
shop for, or prepare nutritious meals or assist families in planning Pca - Spindale, NC
January 2015 to August 2015
Rescare - Spindale, NC
Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
One on One Aide
Pca - Shelby, NC
January 2012 to January 2015
One on One Care - Shelby, NC
Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Golden years
Pca - Forest City, NC
October 2010 to January 2011
Golden Years - Forest City, NC
Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Education
High School Diploma
R-S Central High School - Rutherfordton, NC
June 2008
Skills
• Fast Food
• Food Service
• Team Member
• Customer Service
• Vital Signs
Additional Information
Skills
Active Listening Judgment and Decision Making
Customer and Personal Service Time Management
CriticalThinking Education and Training
Contact this candidate