Customer Service Data Entry
Resume:
**********@*****.*** Delray Beach, *****, US
SUMMARY
Dynamic Healthcare Customer Service Representative with extensive experience in patient access and data entry. Over 10 years of expertise in delivering exceptional customer service, managing patient registrations, and coordinating appointments effectively. Proven ability to consistently achieve personal sales targets while exceeding customer expectations. Eager to leverage proficiency in communication and problem-solving to enhance patient satisfaction and operational efficiency in a fast-paced healthcare environment. WORK EXPERIENCE
Patient Access Center Representative
NYU Langone • Boynton Beach
Mar 2023 – Present
Receive calls to assist patients with appointment-related concerns. Manage patient registration and scheduling within Epic and Salesforce to ensure an efficient process. Coordinate radiology appointments for MRI, CT, Mammogram, and Ultrasound, ensuring timely service. Clearly articulate and professionally convey verbal information to patients, enhancing their experience. Data Entry/Order Processing Specialist for AT&T
Advanced Communications Group • Boynton Beach
Oct 2015 – Dec 2020
Input over 75 orders daily into the ACG system with meticulous attention to detail. Employ effective time management skills to thrive in a fast-paced environment while consistently meeting stringent deadlines.
Resolve customer inquiries related to accounts with exemplary customer service. Surpass personal sales targets and metrics on a daily basis, demonstrating commitment to excellence. Engage with customers passionately and respectfully, ensuring their needs are thoroughly addressed. Deliver all verbal communications clearly and professionally, enhancing customer satisfaction. Kerrian Morgan
Customer Service Representative
Accounting Assistant
Silver Lining In-Flight Catering • Margate
Aug 2013 – Sep 2015
Utilized QuickBooks to efficiently manage payroll, inventory, and sales processes. Collaborated with customers to ensure the timely receipt of statements and payment of invoices, fostering strong relationships.
Engineered monthly spending tracking sheets in Excel to adhere to budget expectations. Executed rapid and precise data entry, demonstrating a strong capability for self-review of work. Photo Lab Manager
Walmart • Lauderdale Lakes
Feb 2008 – Aug 2013
Assisted customers in printing and editing photos using the Photo Kiosk, ensuring high-quality results. Delivered exceptional customer service to cultivate long-lasting relationships with clients. Streamlined work processes to enhance team productivity and efficiency. Trained, managed, and evaluated photo lab employees to ensure optimal performance. Collaborated with management to maintain optimal workflow and employee efficacy. EDUCATION
Associate’s Degree - Office Systems Technology
Florida Career College • Lauderdale Lakes, USA
Jan 2008 – May 2009
GPA: 3.9
High School Diploma
Boyd Anderson • Ft Lauderdale, USA
Aug 1999 – May 2005
GPA: 4.0
SKILLS
Microsoft Office Rapid Data Entry QuickBooks Database Management Excel Data Entry Data Organization Time Management Strong Organizational Skills Customer Service Multitasker Management Experience Communication Customer Support Problem-solving Attention to Detail
Contact this candidate