General Manager Food Service
Resume:
Emirea Biddle
Hard working and Dependable
Philadelphia, PA 19140
*******************@*****.***
Professional Summary
I am a hard worker. I exceed any expectations that the job requires of me . very dependable and Goal oriented . I am looking for a company that i can grow with and succeed. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Food Service Supervisor
Temple University Health System-Philadelphia, PA
Present
• Responsible for coordinating labor, food production and other resources to assure that meals are satisfactorily prepared within an environment that assures food safety and maximizes the potential to meet patient and customer needs
• assembling meals, preparing food, cleaning, operating all equipment
• Prepare, manage, and coordinate catering orders throughout the week CMS Teller
Loomis-Pennsauken, NJ
June 2023 to December 2023
As Cash Management Services Teller, you work with your team to ensure the safe and secure preparation and processing of cash, coin, and check deposits
• Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.
• Separate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination.
• Prepare currency and/or coin change orders by denomination for each customer assigned. General Manager
The pretzel factory-Philadelphia, PA
June 2022 to June 2023
• Overseeing the day-to-day operations
• Ensure employees work productively and develop professionally
• Ensure staff follow health and safety regualtions
• Take the lead in recruiting, screening, interviewing and hiring adequate staff to meet operational needs
• Provide feedback to upper Management regarding the operations in store
• Review and report of monthly sales report
• Order resources for the store
• Clean equipment when needed
• Comply with all the pretzel factory company policy and procedures Assistant General Manager
Honeygrow Restaurant-Philadelphia, PA
November 2021 to June 2022
• Lead honey grow store operations through understanding and enforcing all policies, procedures, and standards
• Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members
• Set a positive example for the team
• Fully comprehend and be able to perform every position in the store and be trained on all TLT categories through the AGM level
• Actively manage all store operations in the absence of the General Manager
• Assist General Manager in administrative duties
• Held accountable for all scheduling functionality including updated employee profile information, nightly and employee logbook entries, and weekly schedule production and publication
• Assist in meeting restaurant financial objectives General Manager
Speedway LLC-Philadelphia, PA
May 2020 to November 2021
• Manage retail store staff, hire and train new employees, motivate current employees, schedule employee hours, and oversee payroll.
• Plan store layout and displays to simplify customer shopping and promote products.
• Resolve customer problems and handle customer complaints.
• Work to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand sales. Assistant General Manager
Burger King-Philadelphia, PA
January 2017 to August 2020
• managing the daily restaurant operations
• Direct efficient and accurate preparation of sale of products for prompt customer delivery within the established speed of service and food safety guidelines
• Set an example for team members by working hard to implement shift plan and ensure swift and smooth production
• Responsible for managing team members and shift coordinators on team stations, products, processes, and policies
• Motivate shift team and assist with all front and back of house duties
• Assist the General Manager by overseeing assigned shift
• Monitors brand standards execution and adherence and directs hourly staff to achieve guest service standards in a clean and pleasant environment
• Assist in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
• Develop and coach hourly employees on brand standards, corporate policies and procedures and other guest focused programs/activities to meet or exceed guest service standards
• Work with the General Manager to attract, hire, onboard and retain competitive hourly talent to meet staffing requirements and guest service standards
• Bring employee relation issues, deviations from brand standards, and other guest issues to the attention of the General Manager recommends and participate in the execution of corrective action as required
• Work with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
• Develop relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts, as requested
• Ensure proper security procedures are in place to protect employees, guests and company assets
• Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas
• Work to create and maintain an enjoyable and respectful environment for our guests and employees
• Address and resolve complaints and requests promptly and in a courteous manner
• Follows management cash handling, inventory and other operational procedures as outlined in Burger King brand standards
• Complete all other tasks and duties as assigned
• Willingness to assist others without being asked Shift Leader
Insomnia Cookies-Philadelphia, PA
2016 to June 2018
• Greet guests to make them feel welcome
• Take guests' food orders and handle cash and credit transactions
• Quickly and accurately prepare food items including prep, noodles, salads, soups, sandwiches
• Running the shift, baking cookies and taking customer orders in store and for delivery.
• Proficient in the following areas: Inventory, customer service, safety and sanitation. Medical Assistant
Alexander Foot Care-Philadelphia, PA
2016 to 2016
Shift Leader
Cosi Inc-Philadelphia, PA
2012 to 2016
• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
• Clean service or seating areas
• Describe menu items to customers or suggest products that might appeal to them
• Order, receive, or stock supplies or retail products Medical Assistant (Externship)
Rock Chiropractic Center-Philadelphia, PA
2014 to 2014
Crew Trainer/Cashier
McDonald's-Philadelphia, PA
2009 to 2011
• Supervised front-end staff
• Trained new employees on company policies and procedures
• Greeted customers and received orders to communicate to line cooks
• Assisted in the preparation of food items and beverages Education
Diploma in Medical in Medical
Harris School of Business Upper Darby - Upper Darby, PA 2014
High School Diploma
Philadelphia Electrical and Technical Charter School - Philadelphia, PA 2011
Skills
• Supervising experience
• Restaurant Management
• Food Safety
• Payroll
• Typing
• POS
• Coffee Experience
• Profit & Loss
• Cooking
• Guest services
• Cash management
• Cash Handling
• POS
• Shift Management
• Leadership
• Cash handling
• Retail Management
• Sales
• Recruiting
• Customer service
• Barista Experience
• Cash register
• Supervising Experience
• Cooking
• Guest services
• Payroll
• Serving
• Food Handling
• Restaurant experience
• Shift management
• Clerical experience
• Restaurant experience
• Management
Certifications and Licenses
CPR Certification
Driver's License
May 2016 to May 2026
Serve safe
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