High School Customer Service

JAMESE HARRISON

661-***-**** *****************@*****.***

SUMMARY OF QUALIFICATIONS

• Excellent Communication Skills: Proficient in both verbal and written communication, with the ability to convey complex information in an easily understandable manner.

• Strong Interpersonal Skills: Friendly and approachable demeanor, able to engage with customers and build strong relationships based on trust and empathy.

• Multitasking Ability: Efficient at handling multiple tasks simultaneously without compromising on quality of service, ensuring quick response times and effective resolution of inquiries.

EDUCATION

Antelope Valley High School – Lancaster, CA 05/2015 High School Diploma

Los Angeles County Office of Education (LACOE) – Palmdale, CA 07/2025 – 08/2025 Focus 360 Career Development Training Program, Certificate of Completion SKILLS

• Computer: Microsoft Word, Excel; WPM: 35

• Online Software: Adobe Acrobat, Google Apps: GMAIL & Drive RELEVANT EXPERIENCE

Inbound Sales 05/2023 – 09/2024

Open Network Exchange (ONE) – Scottsdale, AZ

• Managed inbound sales inquiries, providing prompt and professional responses to potential clients, leading to a 30% increase in conversion rates

• Built strong relationships with inbound customers by providing exceptional service and addressing their concerns, leading to high customer satisfaction and retention rates

• Collaborated with marketing teams to ensure inbound leads were receiving the right messaging, increasing overall lead-to-customer conversion by 18% Crew Member 06/2022 – 12/2022

Popeyes – Las Vegas, NV

• Prepared and cooked food items according to Popeyes' quality standards, ensuring consistency and adherence to recipes, maintaining food safety compliance

• Provided excellent customer service in a fast-paced environment, ensuring a positive dining experience for all guests and achieving a 95% customer satisfaction rating

• Regularly cleaned and sanitized work surfaces and equipment, contributing to a hygienic workplace and minimizing the risk of contamination Computer Sales 10/2019 – 04/2020

Best Buy – Compton, CA

• Engaged with customers to understand their unique needs, providing expert recommendations on computer hardware, software, and accessories to meet both personal and business requirements

• Assisted in weekly inventory audits, ensuring all product quantities were accurate and discrepancies were promptly addressed to maintain stock integrity

• Collaborated with team members to meet and exceed store goals, offering support and sharing product knowledge to enhance overall sales performance First Clerk & Meat Clerk 05/2017 – 01/2019

Food 4 Less – Compton, CA

• Processed customer transactions quickly and accurately at the register, maintaining a high level of customer service and ensuring smooth checkout experiences

• Maintained accurate cash register records, including opening and closing register counts, and balanced cash drawers, ensuring 100% accuracy in cash handling

• Operated meat-cutting equipment such as saws, slicers, and grinders with precision, ensuring safe and accurate meat portions for customers and store inventory

• Maintained cleanliness of the meat department, ensuring all workstations, tools, and refrigeration units were sanitized according to health and safety guidelines ADDITIONAL TEMPORARY EXPERIENCE

Sandwich Artist 12/2022 – 03/2023

Subway – Tempe, AZ

• Provided exceptional customer service by greeting customers, taking orders, and offering personalized recommendations based on dietary preferences, contributing to a 15% increase in customer satisfaction

• Maintained cleanliness and organization of the sandwich station and surrounding work areas, ensuring adherence to food safety and hygiene standards at all times

• Worked collaboratively with team members to efficiently manage high-volume orders during peak hours, ensuring smooth operations and timely service PSE Holiday Clerk 10/2016 – 02/2017

USPS Postal Services – Los Angeles, CA

• Efficiently sorted, scanned, and processed mail and packages in a high-volume environment, ensuring packages were routed to the correct destinations without delay

• Maintained a high level of accuracy in sorting and delivering mail, achieving a 98% accuracy rate during holiday operations

• Ensured accurate data entry for package tracking, updating system records with information on each package’s current location and status to facilitate quick resolution of customer inquiries

Cashier 05/2015 – 11/2015

T.J. Maxx

• Processed customer transactions accurately and efficiently using POS systems, ensuring a smooth and timely checkout experience

• Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and offering product recommendations

• Maintained store cleanliness by organizing the front-end area, ensuring aisles were clear, and keeping checkout lanes tidy

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