Customer Service Human Resources
Resume:
Chrisentha Sellers-Hegg
Atlanta, GA *****
********@*****.***
Customer Service Representative
Georgia Tech Institute Of Technology - Atlanta, GA
October 2022 to Present
Answers inbound/make outbound calls and directs calls/ inquiries to the appropriate department.
Coordinates with other ASC Department and Staff as it relates hiring process and inquiries which vary in nature.
Create case service request tickets. Notifies customers of the case numbers as requested and informs of updates/progress.
Provides courteous responses to student, faculty, and staff inquiries and complaints. Describe service procedures to customers.
Performs other related duties as assigned.
Responsible for providing HR support services from within the Administrative Services Center (ASC) by providing front-line customer service and support to employees, managers, and HR staff for questions or issues related to Human Resources. Ensure compliance with Institute policies and procedures in addition to required federal and local regulations. Perform tasks related to employee data maintenance and verification. I have daily interactions with theinternal and external customers. The extrernal being the vendors, general public inquiries and, public, and on a regular basis with Georgia Tech Human Resources (GTHR), ASC resources, and other Institute staff.
Receptionist/Administrative Office Assistant
Epiq Global Systems - Atlanta, GA
December 2021 to June 2022
Provide receptionist and hospitality services for clients at their site.
Essential Job Responsibilities
Work closely with the client's staff to assist with the front office
Answer incoming telephone calls and forward them to the appropriate person
Take accurate and complete messages for those who are unavailable
Promptly greet and announce visitors in a friendly and business-like manner
Maintain a neat and organized reception desk and front lobby area
Order and stock supplies as needed
Perform other administrative duties as requested
Conference Room Scheduling (Outlook) prepares daily calendar announcements, Lunchbox orders, submits maintenance requests, maintain data in Excel spreadsheets and hospitality.
Full Time/Remote Apparel Stylist
Stitch Fix - Atlanta, GA
May 2021 to December 2021
As an apparel stylist I utilize customer profile data, notes, and algorithms to prepare outfits for men and women. I provide customer service via online feedback, using client data and personal style information details on the customer's selections as to why the selection of pieces was made. I incorporate the client's physical characteristics, personal preferences, style highlights, and using profile/client data. This is a remote role.
Part -Time/Contract/Receptionist/Mailroom Clerk
Insight Global/Comcast - Atlanta, GA
February 2021 to May 2021
This is a hybrid role, covering the reception area and processing incoming/outgoing mail. Recordkeeping, document scanning, and communication using MS Teams and Outlook/email. Responsible for keeping ink and paper supplies to printers throughout departments.
Remote Benefits Verification Specialist
Capgemini - Atlanta, GA
November 2020 to February 2021
Research and enter patient prescription profile/information for the processing of prescription fulfillment. Make contact with the customer, insurance, and or physician office for verification of coverage. Data entry, record and database updating, and communication via online and phone. This was a remote position.
Warehouse Associate
Stitch Fix - Atlanta, GA
September 2020 to November 2020
Quality Control of clothing/accessories shipment to the customer. Maintain guidelines of order processing for verification of correct items in shipment, by scanning item tags assuring invoice corresponds with correct pieces per order. Fold, pack and place the order in the appropriate packaging and maintaining quality/quantity standards and requirements.
Packed items for customer deliveries
Manually inspected items
Receptionist/Front Desk Associate
Robert Half Office Team assigned to City of Brookhaven City Hall - Brookhaven, GA
August 2019 to March 2020
Greet visitors, answer multi-line telephone system, route and screen calls and visitors to appropriate personnel. Provide clear and accurate information. Skilled in operation of office machinery and computers for the purpose of filing, copying, entering data, maintaining logs etc.
Skilled at written and oral communication. Provide clerical support to various departments, multi task, scan files and other information into appropriate computerized system. Sort and deliver mail.
Provide excellent customer service. Keep reception area and lobby area tidy, perform other duties as assigned.
Ordinance Violations Specialist
City of Richmond/ Office of the City Clerk - Richmond, IN
August 2013 to July 2019
Customer service, meet and greet public daily, assist with general information, data entry, record keeping and filing. Maintain and utilize various databases. Process debit and credit transactions, maintain and balance cash drawer and receipts daily. Process accounts receivables, monthly invoicing and communicate with various city offices, vendors, city officials and general public. Professional communication in a courteous, effective manner daily.
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