Customer Success Data Analysis

Christian Tshiamala

**** ********* **** 469-***-****

Lewisville, TX 75056 **************@*****.***

PERSONAL STATEMENT

Results-oriented Customer Success Professional with a background in customer relationship management, operational strategy, and data-driven decision-making. Experienced in building strong customer relationships, improving product adoption, and driving business outcomes through proactive guidance and strategic insights. Skilled in stakeholder management, data analysis, and customer advocacy, with a passion for ensuring customer satisfaction and long-term success. CORE COMPETENCIES

Strategic Thinking Hard work Teamwork Presentation Negotiation Organizational Leadership Data Management Team Management Time management Problem Solving Bilingual (English & French) TECHNICAL SKILLS

SQL Word Excel Access PowerPoint HTML Tableau Marketing Data Analysis and Visualization RELEVANT WORK EXPERIENCE

Leasing Field Manager, Mexell Property Management Jan 2022-Present Carrolton, TX

• Managed leasing processes, reducing property vacancy rates from 10% to 5% through strategic marketing and timely tenant screenings.

• Negotiated lease terms, ensuring favorable agreements while maintaining compliance with local housing laws.

• Built and maintained strong relationships with landlords, leasing brokers, and property management professionals.

• Conducted property audits and maintained databases for accurate leasing and property records.

• Collaborated with landlords to implement property improvements, enhancing tenant retention rates. Assistant Manager, Trust Group Inc Feb, 2018-2022

Farmers Branch, TX

• Developed and implemented operational strategies, improving annual revenue by 6% in the first year.

• Collaborated with senior leadership to develop customer loyalty programs, increasing customer retention by 15%.

• Prepared market and sales analysis reports for senior management decision-making.

• Managed and trained sales teams, fostering an environment of collaboration and goal achievement.

• Provided operational oversight and facilitated effective communication across departments. Co-Owner/Operator, Cool Springs Convenience Store June 2018-2020 Frisco, Tx

• Oversaw daily operations, ensuring exceptional customer experiences and resolving customer concerns effectively.

• Developed strategies to improve customer satisfaction and loyalty, leading to a 20% revenue increase.

• Maintained open communication with customers to understand their needs and enhance service offerings.

EDUCATION AND CERTIFICATION

Master of Science - Business Analytics

University of Dallas, Irving, TX In Progress January 2022 Bachelor of Business Administration -Entrepreneurship GPA: 3.5 Major: 3.8 University of North Texas, Denton, TX December 2017 Associate Degree of General Science GPA: 3.6

Brookhaven College, Farmers Branch, TX December 2015 LEADERSHIP, HONORS & STUDENT ACTIVITIES

Recipient, Financial Intelligence Training (FIT) Program Certification at UNT July 2017 Dean’s List of scholars December 2016

Member, UNT African Students Association June 2016-Present Member, Phi Theta Kappa May 2015-Present

Recipient, International Tutor Program Certification at Brookhaven College June 2015 Data Analysis Projects

• Analyzed customer data using SQL to identify behavior trends and improve retention strategies.

• Built interactive dashboards in Tableau to provide actionable insights into customer engagement and satisfaction.

• Collaborated with cross-functional teams to resolve customer pain points and enhance the overall customer journey.

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