Executive Assistant Human Resources

VICTORIA A. MORTON

Lanham, MD ***** **.*******@*****.*** 301-***-****

ADMINISTRATIVE AND HUMAN RESOURCES PROFESSIONAL

Strategic business operations and consulting professional with 10+ years of experience across federal agencies and Fortune 500 corporations. Proven expertise in streamlining administrative processes, driving cross-functional initiatives, analyzing data to support strategic decision-making, and advising senior leadership on human capital, finance, and compliance matters. Skilled at identifying operational inefficiencies and recommending improvements aligned with organizational goals.

CORE COMPETENCIES

Business Process Optimization, Cross-Functional Collaboration, Operational Analysis & Reporting, Strategic Planning Support, Project & Program Management, Federal Policy Compliance, Programmatic Reviews, Procurement & Vendor Negotiation, Talent Management Consulting, Change Management, Human Capital Strategy, Risk Identification & Mitigation, Stakeholder Engagement, Financial Forecasting & Budgeting, Advanced Microsoft Office & Data Tools

PROFESSIONAL EXPERIENCE

Administrative Officer/Executive Assistant March 2020-present

U.S. Dept. of Transportation (Federal Transit Administration (FTA)) Washington, DC

Directly supports the Deputy Associate Administrator of The Office of Administration (TAD) as an Executive Assistant.

Manages the Deputy Associate Administrator of Administration calendar and Associate Administrator of Administration calendar.

Serves as support to 21 FTA offices assisting with a variety of project and administrative tasks.

Contribute to the development of policies, procedures and systems that provide effective functionality and efficient processing.

Communicate operational issues, areas of opportunities, needs and priorities to the attention of management, and suggest new methods for business processing/operations improvement.

Plan and coordinate space planning, strategic offsite events, internal and external meetings, and team all-hands meetings. Prioritize and follow up on key action items.

Build and maintain effective cross-functional relationships with internal and external stakeholders across departments and organizations.

Prepare presentations, meeting materials, and reports with high attention to detail.

Assess and report financial impact of initiatives and programs.

Conduct programmatic reviews and audits.

Maintain floor plans and seating charts; coordinate office moves and logistics.

Ensure compliance with federal acquisition regulations and internal policies.

Analyzes financial/costing activities, evaluates business environments and operational processes, researches and reports financial trends, opportunities, weaknesses, recommendations, and analysis.

Create, maintain, assemble, and disseminate contact lists, transition binders, onboarding/orientation documents and employee training records.

Coordinate Management Council logistics and travel authorization processes.

Support program management functions to include analysis, tracking deadlines, organizing deliverables, briefing preparation and follow-up actions.

Provide content input for SharePoint site and Standard Operating Procedures (SOP).

Manages timekeeping system, CASTLE, functions and processing to provide procedural guidance and technical assistance to timekeeping groups on the correct entry of and processing of timecards into the system.

Submit procurement requests above $3,500 threshold for TAD and other offices.

Works closely with the Office of Human Resources on any issues related to TAD time and attendance to include timecard amendments and payroll corrections.

Serves as Correspondence Lead in the Electronic Document Management System (EDMS). Manage and facilitate all forms of correspondence drafting, reviewing, and editing correspondence, external agreements and preparing reports. Ensures correspondence are formatted according to protocol and appropriately routed in an effective and timely manner.

Serves as point of contact for TAD Position Management. Works closely with HR to ensure the most accurate information is reported.

Performs data reporting, analysis, entry, auditing, quality control checking and processing.

Register and purchase training courses for employees utilizing government purchase card.

Track expenses and manage, monitor and disburse budgets, based on project initiatives and office needs, including processing invoices and expense reports.

Reviews and processes travel arrangements, authorizations, expense reports, vouchers, in E2 system, adhering to FTA policies and Federal Travel Regulations.

Serves as Contracting Officer Representative (COR) member.

Participates in strategic planning and development of quality improvement programs to enhance efficiencies, reduce costs and improve customer service.

Coordinates interviews.

Initiates purchase requests (PRs) and Requisitions for Modifications in ESC PRISM (DP2), on behalf of regional offices and HQ offices without license, ensuring compliance with established departmental guidelines.

Reconciles, reallocates, reviews, and approves monthly credit card transactions and statements with US Bank. Records and files all credit card transactions for audit purposes. Maintains accurate and up to date purchase card records in accordance with FTA procedures.

Organize employee engagement initiatives such as trainings, wellness events, team-building activities, and recognition programs.

Assist with development, training and reporting of performance review processes and tracked employee development plans.

Compiles HR reports and analytics on workforce trends, turnover, and performance metrics.

Leads onboarding efforts of contractors and employees by initiating network and system access, telephones and computers set up, resolving PIV issues, providing orientation tools and issuing necessary documents to access required systems,

Works closely with Director of Learning and Development to create and update visual aids and learning tools for various training courses.

Responsible for performing various personnel functions, such as adding contract employees, details, transfers, separation, and updating the records of employees using the Operations and Staff Information System (OASIS) and Federal Personnel and Payroll System (FPPS).

Orders supplies through various vendors, like Amazon and Office Depot, and ensures that appropriate office supplies are available for TAD and other office.

Human Resource Administrative Support Specialist November 2019 – March 2020

Advance Employee Intelligence (Dept. of Transportation) Washington, DC

Worked with, assisted and supported a team of about 15 executives and government personnel on different projects/tasks.

Created and provided information for presentations, reports and correspondences.

Supported HR compliance by maintaining confidentiality and adhering to labor laws and company policies.

Assisted with benefits administration including open enrollment, changes and employee questions.

Maintained and updated employee records, ensuring accuracy and compliance with HR regulations.

Organized meetings, events and trainings.

Performed and interpreted quantitative and qualitative analysis, data analysis, entry, auditing, scanning, indexing, quality control checking and processing.

Created Standard Operating Procedures (SOPs) and process workflow maps.

Managed interview processes.

Reviewed and provided process improvement recommendations for performance management processes.

Drafted Agency policies amendments.

Assisted and evaluated Employee Relations/Labor Relations cases.

Analyzed systems and situations, identified problems, and recommended solutions for better processing and efficiency.

Processed and maintained personnel records, filing systems, employment eligibility documents.

Consultant/Talent Management Representative April 2018 - February 2019 JSG Staffing Services (Parsons Corporation) Pasadena, CA

Managed HR functions, data entry, data assurance, record compliance, record processing of personnel, new hire onboarding and orientation,

Assisted with benefits administration including open enrollment, changes and employee questions.

Served as the point of contact between executives, staff, clients and vendors.

Organized employee engagement initiatives such as wellness events, team-building activities, and recognition programs.

Assisted with performance review processes and tracked employee development plans.

Compiled HR reports, proposals, strategic planning and analytics on workforce trends, turnover, and performance metrics.

Processed payroll and tracked employee attendance and time-off requests.

Coordinated full-cycle recruitment processes including posting jobs, screening resumes, scheduling interviews, and onboarding new hires.

Conducted exit interviews and process employee terminations/offboarding.

Designed, created and published Human Resources-related databases.

Developed and maintained standard tools, templates and reporting frameworks in support of Talent Acquisition.

Identified issues, and trends, synthesized information, proposed methodical solutions and highlighted implications of findings.

Provided end-user troubleshooting, issued remediation, technology request assistance and escalation management.

Monitored reoccurring issues, system/data or process gaps and proactively identified potential sources of increased efficiency and enhancements.

People Operations Analyst, HR Team February 2017 - January 2018

Rubicon Project Playa Vista, CA

Managed and analyzed benefits – policies, vendors, vendor costs and budgets, invoices and employee enrollments.

Developed and managed training documents, ongoing maintenance, configuration, workflow changes, process modifications and data integrity of existing HRIS systems, including all integrations and reports.

Created, monitored, and troubleshoot Web Service (EIB) Integration Systems; coordinated HRIS data changes and mass EIB loads.

Maintained user access rights, security role permissions and related control audits for HRIS and created new roles as needed.

Analyzed processes, gathered data, processed reconciliation, developed reports, forecasted project needs, identified problems, and recommended solutions.

Administered and tracked Company’s Ethics and Harassment online training module for all new hires and existing employees as required to maintain compliance, and distributed compliance posters for all U.S. locations.

Provided documentation required for audits, performed regular audits, participated in the development of new audits and used audit information to analyze and explain trends and improves data processing, recording, collection and reporting.

Processed new hire onboarding and owned the policies, maintenance and completeness of personnel records and employment eligibility documents.

Managed office supply procurement and reconciled invoices.

Served as a liaison between senior executives, employees and vendors.

Responded to HR/People team emails and internal #Slack inquiries.

Drafted internal and external communications, reports, and presentations on behalf of senior leadership and stakeholders.

Managed internal ecommerce store (track inventory, organize merchandise, work with vendors to secure new merchandise, fulfill orders in a timely fashion).

Assisted in new hire visa processes including visa sponsorship, visa sponsor transferring, employee/visa communication, completion of new Form I-9.

Responsible for researching merchandise vendors, obtaining price quotes, and developing potential company swag and merchandise items.

Analyzed employee survey feedback results and presented findings to Talent Acquisition leadership.

Supported development of budgets and tracked monthly budget expenses vs. actuals and complete variance analysis.

Human Resources Assistant/HRIS-Data team member June 2016 - December 2016

Boon Staffing (Creative Artists Agency (CAA)) Century City, CA

Prepared HR operations reporting documents, generated daily audits and processed data entry.

Liaison between employees and Human Resources department.

Administrative Assistant II August 2013 - November 2015

Unispec Enterprises, Inc. (Dept. of Transportation) Washington, D.C.

Worked with, assisted and supported a team of 8-10 contractors, 3 government executives and government personnel on different projects/tasks.

Managed incident reports submitted to the department by processing them, investigating injuries and incidents, performing quality checks, entering incident data and compiling the reports, with any accompanying documentation.

Trained contractors and federal employees on data processing, data collection, auditing, editing and computer systems.

Generated templates of correspondence for internal and external stakeholders.

Established new agency under PHMSA department.

Assisted in processing paperwork for those who seek registration permits to allow for the transport of hazardous materials.

Provided information for presentations and reports.

Analyzed and reported monthly statistical trends, linked hazardous incidents and current program to provide recommendations for process improvement.

Created Standard Operating Procedures (SOPs) and underwriting procedures.

Management Trainee May 2012 - August 2013

Enterprise Rent-A-Car Various locations throughout D.C. Metro Area

Managed rental car offices, driving sales and collaborating with various business partners.

Assisted in the collection of data for the development of reports and documents.

Evaluated, analyzed and communicated performance metrics, variances, financial trends, findings in data analysis reports and forecasts of income and expenses to identify areas of strengths and opportunities.

Established and maintained productive and cooperative work relationships with internal and external customers, corporate accounts and business partners.

EDUCATION

University of Maryland University College, Adelphi, MD

M.S., Financial Management and Information Systems, December 2015, C.G.P.A. 3.25/4.0

Hampton University, Hampton, VA

B.S., Business Administration, May 2012, C.G.P.A. 3.04/4.1

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