Customer Service A Part-Time

HOMAIRA ALAM JUI

*** ***** **., ******* ***, ON 807-***-**** ***********@*****.***

CAREER OBJECTIVE

Motivated and customer-focused professional seeking a part-time role in a dynamic retail environment. Skilled in efficient transaction handling, providing excellent customer service, and maintaining a positive shopping experience. Flexible, dependable, and eager to contribute to a team-oriented atmosphere.

EXPERIENCE

Franchise Crew Member

McDonald's, Rob Prober Enterprise, Thunder Bay, ON

August 2024 – May 2024

Delivered excellent customer service by handling orders, payments, and inquiries efficiently.

Processed cash and card transactions accurately to ensure a smooth customer experience.

Assisted with promotions and team operations during peak hours, enhancing customer engagement.

Maintained a clean, organized workspace to support seamless operations.

Customer Service Representative

Agora Limited, Dhaka, Bangladesh

May 2019 – Dec 2020

Assisted customers with inquiries, product location, and transactions.

Managed cash handling, returns, and exchanges with precision and professionalism.

Contributed to maintaining a positive store environment and supporting sales efforts.

VOLUNTEER EXPERIENCE (Selected)

Supported event setup, food serving, and registration for community events, including the 51st Folklore Festival and Lakehead University’s Annual Powwow.

Assisted with patrolling and managing children's activities at cultural events hosted by the Thunder Bay Multicultural Association.

EDUCATION

Lakehead University

Master of Forest Management-2025

KEY SKILLS

Customer Service Excellence: Skilled at creating a welcoming, positive environment for customers.

Transaction Handling: Proficient in cash handling, card payments, and point-of-sale (POS) systems.

Team Collaboration: Effective in team-oriented, fast-paced environments.

Flexibility & Adaptability: Open to working evenings, weekends, and variable shifts.

Organizational Skills: Maintains neat, well-stocked workspaces to support smooth operations.

Problem Solving: Courteous and efficient resolution of customer inquiries.

ADDITIONAL ACTIVITIES

Engaged in volunteer activities and online courses to develop interpersonal and organizational skills.

Focused on professional development and transitioning to international academic opportunities.

AVAILABILITY

Flexible for full-time, part-time hours, including evenings and weekends.

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