Customer Support Client

JOYCE MIREKU

Killeen,Tx

+1-240-***-**** **************@*****.***

Professional Summary

Dedicated and empathetic Customer Support professional with 12+ years of experience in education and public communication. Proven ability to communicate clearly, resolve customer concerns efficiently, and maintain positive relationships across diverse populations. Bilingual in English and French with strong interpersonal, listening, and multitasking skills. Seeking to transition into a customer-focused role where I can support clients, provide accurate information, and ensure satisfaction.

Professional Experience

French Teacher / Customer Engagement Specialist

Ghana Education Service

(Abuakwa State College) September 2012 to November 2024

- Delivered clear communication in French and English to students, parents, and staff.

- Provided consistent support and addressed student needs in a timely and respectful manner.

- Handled complaints, resolved issues, and maintained detailed records — transferable to client support roles.

- Designed and delivered tailored learning experiences, similar to customer-focused onboarding or training.

Interpreter – Community Support Liaison

Jessey Rhode Foundation March 2010 – April 2010

- Interpreted between English and Twi to support community outreach for healthcare and infrastructure.

- Acted as a cultural bridge between local community and foundation staff to ensure understanding and cooperation.

- Demonstrated empathy, patience, and effective communication — key to customer service excellence.

Education & Training

- Master of Educational Studies, Presbyterian University, Abetifi-Kwahu – Sept 2020

- Bachelor of Education in French Language, University of Education, Winneba – July 2012

- 3-Year Post-Secondary Teacher Training, Abetifi Presbyterian College of Education – June 2005

- Senior High School Certificate, Mpraeso Senior High School – Dec 2000

Key Skills

- Customer Communication & Support

- Problem Solving & Conflict Resolution

- Time Management & Multitasking

- CRM Tools & Email Handling (Trainable)

- Fluent in English and French

- Attention to Detail

- Team Collaboration

- Knowledge in basic computer skills including Microsoft word, Excel and PowerPoint.

Accomplishments

- Recognized for achieving learning goals and resolving concerns effectively under tight timelines.

- Built trust and maintained relationships with hundreds of students and parents over 12 years.

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