Supply Chain Change Management

Carmen T. Oliva, MBA, CPPB, APP

Miami Florida

Ph. 305/746-5873 (Best way to reach me)

Emails: **********@*****.***

Objective

Highly skilled professional, seeking a management position in which to leverage my expertise in Operations Management. Experienced in spearheading complex projects from the formulation phase to rollout. With over thirty years’ expertise in the Higher Ed., supplier management, supervising staff, implementing, and managing multimillion dollars contractual relations, supporting academia, healthcare, clinical, research, and administrative operations.

Business Acumen & Skills:

Self-driven director, decision maker, skilled in operational business processes, administration, budget, accounting financials, project management, coordinator, equipment management, adjustments, cost estimator, training, presenter, systems implementations, process improvements, contract administration, contract negotiations, supply chain, purchasing, RFQ, RFP, RFI, sourcing, analytical, adaptable, resourceful, multi-tasker, business and leisure travel, change management, duty of care, equipment inventory management, records retention management (HIM)., time management, organized, MS Excel, MS Project, MS Word, MS PPT, WorkDay.

Education

Master Business Administration Bachelor of Business Administration Nova Southeastern University, Fort Lauderdale FL Nova Southeastern University, Fort Lauderdale FL Certify Public Procurement Buyer (CPPB) Applied Procurement Practitioner (APP) National Institute of Governmental Purchasing Institute of Supply Chain Management Professional Experience

University of Miami, 2012 - 2023

Director of Operations, Managed Print Services, Travel Management, Records Management, Cable TV, and IPTV Services

Responsible for the daily operations of four University units; Managed Print Services (MPS), Travel Management, Records Management, and Cable TV / IPTV Stream, under the division of Business Services. Accountable for managing departmental budgets, profit, and loss, with full financial responsibility. Directed administrative processes, contractual relationships, and managed the timely delivery of products and services rendered by suppliers to operational units. The scope of services includes equipment delivery, maintenance and support, aiding operations across all university companies, its academia, hospitals, clinics, and research. Responsibility involved equipment inventory management, comprehensive monthly interdepartmental billings, and change management initiatives aimed at reducing cost resulting in $2.3M in savings annually. Develop annual interdepartmental pricing models for monthly Workday billings. Used various reports to manage financial health. Reported on the status of key strategic projects and Change Management initiatives using KPIs. Provided recommendations for future cost savings and process improvement opportunities.

Managed a team of full-time direct report professionals, lead of the administration of third-party multi-year contractual relationships totaling over $27M. Accountable for recruiting professional talent conducted performance management reviews, to include performance rewards, provided positive / constructive feedback during coaching sessions when improvement was needed, and developed performance improvement plans (PIP) when necessary. Promote career growth opportunities for the staff through educational and training opportunities.

Conducted contract negotiations aimed at improving scope of services, Ts & Cs, and pricing while refining operational process efficiencies. Led University-Wide, cross functional projects and systems implementations from start to execution of full rollout. Ensure contracted company successfully and timely met the expected deliverables as defined in service level agreements. Developed and updated policies, processes and procedures aimed at efficiencies attainment. Led change management initiatives, monitor progress, and identified appropriate methods for communication promoting new services, policies, and procedure changes. University of Miami, Purchasing Department, Coral Gables 2003-2012 Director of Spend Management

Operational responsibility of the Spend Management Department with a direct reporting line to Purchasing reporting under the University Division of Business Services. University-Wide contractual responsibility for sourcing commodities with annual expenses of $500K. Accountable for identifying cost saving opportunities through strategic sourcing and supply chain initiatives. Made recommendations to Sr. Management for contract consolidation, negotiations strategies, and/or bidding opportunities with the greatest ROI. Led contract negotiations to reduce pricing and improve terms and conditions. Twenty-Five University-Wide agreements were negotiated by December of 2011, yielding $72.3M in projected savings for the term of the agreement’s portfolio. Developed and implemented departmental Policies and Procedures. Ensure departmental objectives were aligned with the Division goals. Hired, trained, and supervised Spend Management staff in the new work environment. Develop a negotiation strategy using audits and pricing reports. Develop procurement objectives regarding terms of competition and price range. Recommend the appropriate method of procurement, i.e. simplified acquisition procedures, sealed-bidding, negotiations. Analyze proposals for conformance with the solicitation. Review justifications for sole source clearances. Determine responsiveness and responsibility of low bidder in accordance with applicable regulatory requirements. Serve as an advisor to program officials in procurement planning meetings.

University of Miami, Miller School of Medicine 1992-2003 Director, Medical Purchasing Dept.

Directed the operations and administration of the University Miller School of Medicine Purchasing Department. With supervisory and operational budgetary responsibility. Extended training on Purchasing Policies and Process to the University community. Supervised performance of the procurement team, responsible for all medical and hospital related acquisitions, issued RFI, RFQ and RFPs for the acquisition of large capital medical equipment and services. Negotiated and implemented supply chain contracts and developed key processes to ensure timely supply distribution across all departments, clinical units, and hospitals. Managed the maintenance and support of medical equipment under the portfolio of Fisher Consulting Services. Worked with the Hospitals Administration to ensure equipment met Joint Commission inspections. Collaborated with various key areas across all levels of MSOM and UHealth such as, Facilities, General Counsel, Financial Budget Office. Determine the competitive range for negotiated solicitations. Develop contracting milestones within established time frames. Perform cost or price analysis to review cost breakdowns or determine reasonableness. Explore new or innovative contracting approaches when lacking meaningful cost and price information. Plan procurement by identifying large-scale subsystems, components, equipment, and services to be acquired by contract. Prepare scope of work or services solicitations, led procurement process of a wide range of healthcare related commodities and equipment up to award. Reported progress to Sr. Leadership. Prepared awards synopses to include preparation of board items for Executive Board Approval. Achievements Highlights for FY2023:

Worked closely with leadership and stakeholders carrying out the strategic vision of the University. Conducted spend analysis, contract negotiations, cost reduction, and the administration of supplier performance & SLAs compliance. Vast knowledge in project management and systems implementation. Extensive experience in strategical Procurement and Supply Chain processes to include, full spectrum of contract management, specifications development, scope of work, RFP, RFQ, and RFI turnkey processes.

Led Change Management initiatives to rightsized the 2,500-copier fleet.

Spearheaded the rollout of new Travel Services and Concur Booking Portal

Negotiated contract with World Travel., Travel Agency, created process for support and services through Live Agents. (Completed in 2 months 2022)

Led the implementation, SureWare Software with World Travel for Live Travel Agent Assistance

(2 months 2022)

Terminated Contractual relationship with prior travel agency, managed exit strategy and put in place necessary steps for continuance of support post termination.

Lead the implementation, New Concur Travel Portal through World Travel. (2 Months Completion 2022)

New contract with Apogee, implementation of services for MSOM and UHealth and implementation of new IPTV Steam 2 System at Coral Gables. 2022

The implementation of the first Travel Management Agency and Concur travel portal. Travel

Managed UPrint Phase I Refresh - fleet replacement of 85 Copiers, ordered, delivered, and installed in time for the start of Fall Classes. 2022 Past Professional Affiliations

National Institute Government Purchasing, (NIGP) Office Role 1990-1992 https://www.nigp.org/ Institute for Supply Management, Inc. (ISM) https://www.ismworld.org/ Florida Association of Public Purchasing Officers (FAPPO) https://www.fappo.org/ Professional References

Professional references available upon request.

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