Project Management Customer Service

AS Amanda Snyder

Meridian, ID ***** +1-208-***-****

***************@*****.*** Bold Profile

SKILLS • Problem-solving • Time management

• Scheduling • Leadership

• Customer Service • Attention to detail

PROFESSIONAL

SUMMARY

Professional contractor skilled in project management, site supervision, and client relations. Proven expertise in delivering high-quality results through effective team collaboration and adaptability to changing project needs. Strong focus on safety, compliance, and efficient resource utilization. Reliable and goal-oriented with a track record of successful project completion. Knowledgeable in managing diverse projects and ensuring timely completion. Demonstrated ability to coordinate effectively with stakeholders and solve complex problems on-site. Utilized project management and communication skills to consistently deliver high-quality results.

WORK HISTORY SCHEDULING CONTRACTOR 09/2024 to CURRENT Employment Express American Falls, ID

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

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Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

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Communicated scheduling changes to staff members,

implementing proof-of-receipt to reduce errors.

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Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.

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Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

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• Managed approximately 100 emails from customers per day. MST TEAM LEAD GARDEN CENTER 05/2023 to 06/2024

Lowe's Home Improvement Meridian, US

Supervised a team of 3 employees to maintain optimal performance and consistent operations

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Prioritized workflow and resolved daily operational challenges to support goal achievements

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Identified opportunities and implemented solutions for workflow, quality and process improvements

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Coached team members to maintain positive, friendly attitude and behaviors

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Trained new team members by relaying information on company procedures and safety requirements.

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Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

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WAREHOUSE LEAD 04/2022 to 01/2023

Pollard Water Nampa, US

• Manage inventory, shipping, receiving, and customer service

• Certified Forklift operator

• Increased productivity by 25%

FRONT OFFICE MANAGER 10/2021 to 03/2022

Idaho Falls Pulmonary and Sleep Idaho Falls, US

• Office MVP in January 2022

Hired as a receptionist and promoted to office manager with multiple responsibilities within two months

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Known as a leader in the office and was given additional managerial roles within 3 months of hire date

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• Increased office revenue and patient flow by 25% in 3 months Was so successful in increasing practice revenue the office had to hire another provider to meet increased patient visits

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FLOORING INSTALLER 01/2005 to 10/2021

Cromar Carpets Rigby, US

Owner of Cromar Carpets-Managed all financials, Accounts Payable/Receivables

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• First year sales 35K, increased sales to 95K within 5 years

• Expanded sales and customer base by 150%

Worked as an installer as well as handling managerial responsibilities

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Often installed multiple jobs per day and worked as many as 14 hours a day on job site while working an additional 3-4 hours per night to complete managerial duties

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Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.

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EDUCATION High School Diploma 2004

American School, Lansing, IL

CERTIFICATIONS • Forklift Certification

• Driver's License

• CPR Certification

PERSONAL

INFORMATION

Authorized To Work: US

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