Patient Care Medical Assistant

Page * of *

SKILLS

Patient Care & Support Clinical Workflow Optimization Front Desk Operations EMR & EHR Management Insurance Verification & Billing Support HIPAA & Health Regulatory Compliance Phlebotomy & Specimen Handling Vaccine & Medication Administration Team Collaboration & Cross-Functional Communication Staff Training & Onboarding Patient Scheduling & Intake Inventory Management Customer Service Workflow Efficiency & Process Improvement Leadership & Supervision Drug Screening

WORK EXPERIENCE

Certified Medical Assistant

AdventHealth

11/2023 - Present, Orlando, FL

AdventHealth is a faith-based, nonprofit health system with over 50 hospital campuses and hundreds of care sites across the United States. Trained newly hired Medical Assistants in clinical procedures, EMR usage, and patient care protocols, enhancing team efficiency. Administered injections and assisted in procedures, ensuring compliance with safety protocols and enhancing patient satisfaction. Maintained accurate patient records and documentation, contributing to improved data integrity and compliance with regulations. Conducted patient education sessions on health management, empowering patients to take an active role in their care. Implemented new EMR features that improved data retrieval times by 30%, enhancing overall clinic efficiency. Actively participated in team meetings to discuss patient care strategies, fostering a collaborative work environment. Certified Medical Assistant

Bee Well Kids Pediatrics

08/2021 - 11/2023, Orlando, FL

Bee Well Kidz Pediatrics is a family-focused Orlando clinic providing compassionate care, checkups, sick visits, and vaccinations. Coordinated patient flow in a busy Pediatric clinic, reducing wait times by 25% through effective scheduling and communication with healthcare providers.

Implemented a new patient tracking system that improved appointment adherence rates by 15%, enhancing overall clinic efficiency. Conducted over 100 patient education sessions, focusing on preventive care and chronic disease management, leading to increased patient engagement.

Streamlined inventory management processes, reducing supply costs by 35% while ensuring availability of essential medical supplies. Led a quality improvement initiative that resulted in a 90% increase in patient satisfaction scores, as measured by post-visit surveys. Collaborated with multidisciplinary teams to develop care plans for 125 patients, ensuring comprehensive and coordinated care delivery. ******.*********@*****.*** 407-***-**** Dallas, TX linkedin.com/in/manita-shrestha Achievements/Tasks

Achievements/Tasks

Manita Shrestha

Aspiring Medical & Health Services Manager

Experienced healthcare professional transitioning into Medical Office Management. With 5+ years as a Certified Medical Assistant and a BBA in Business, I bring a unique blend of clinical and administrative expertise. Skilled in EMR systems, patient flow, and compliance, with a background in accounting and team leadership. Actively pursuing Practice Manager roles to enhance clinic operations and patient experience.

Page 2 of 2

WORK EXPERIENCE

Accountant / Bookkeeper

Genio Innovations MSP

10/2015 - 09/2016, Orlando, FL

Genio Innovations was an Orlando-based MSP providing IT, accounting, and admin services to healthcare and small business clients. Supervised the financial reporting process, ensuring accuracy and compliance with regulations, which resulted in a 45% reduction in discrepancies.

Streamlined payroll processing for 25 employees, reducing processing time by 95% and improving employee satisfaction. Developed and implemented a new invoicing system that decreased payment processing time by 15 days, enhancing cash flow. Conducted monthly financial audits, identifying cost-saving opportunities that led to a 48% reduction in operational expenses. Collaborated with cross-functional teams to improve vendor coordination, resulting in a 75% increase in timely deliveries. Assistant Manager

Dunkin Donuts

01/2014 - 04/2015, West Palm Beach, FL

Supervised a team of 10 staff members, enhancing operational efficiency and achieving a 65% increase in customer satisfaction ratings. Implemented a new inventory management system that reduced waste by 40%, ensuring optimal stock levels and cost savings. Conducted performance evaluations for 10 employees, providing constructive feedback that led to a 80% improvement in team productivity.

Developed training programs for new hires, resulting in a 85% decrease in onboarding time and improved staff retention rates. Managed daily operations, ensuring compliance with health and safety regulations, which contributed to a 99% reduction in incidents. Collaborated with cross-functional teams to streamline processes, achieving a 85% increase in overall operational efficiency. TECHNICAL SKILLS

Data Entry &

Compliance Tools

Insurance portals, patient record systems EMR/EHR

Systems

EPIC, Practice Fusion, AthenaHealth, CRM

Medical

Equipment Use

EKGs, Diagnostic Imaging Support,

Injections

Office Software Microsoft Word, Excel, PowerPoint

Practice

Management

Tools

EHR scheduling, intake forms, inbox

management

EDUCATION

Medical Assistant Technician Certification

NUC University

2021, Orlando, FL

Bachelor of Business Administration

Nobel College, Pokhara University

2002 - 2006, Kathmandu, Nepal

CERTIFICATES

Basic Life Support – AHA (02/2021 - Present) Certified Medical Assistant – AAMA (02/2021 - Present) CPR & First Aid (02/2021 - Present)

Achievements/Tasks

Achievements/Tasks

Contact this candidate