Customer Service Account Executive

Laura Friedman

*** ******** ******

Pittsburgh, PA 15208

Phone: 412-***-****

Email- ********@*****.***

SKILLS AND EXPERTISE

• Excellent communication and interpersonal skills.

• Strong customer service skills.

• Experienced inbound customer service skills.

• One call resolution specialist.

• Dedicated and conscientious, strong work ethic

EXPERIENCE

02/12/2024- Present

Patient Support Specialist Connective Rx

Work with patients to help them find resources to be able to afford The drug Repatha. Help patients to find resources to bring down the cost Of the drug.

08/09/2022 to 01/02/2024

Customer Service Specialist CyberCrunch

Responsible for reaching out to businesses looking to recycle their electronic equipment safely. Duties involve problem-solving, closing sales and customer service. Worked remote.

06/03/2019- 06/15/2022

Loss Mitigation Single Point of Contact- Loancare.Com Responsible for working with homeowners with delinquent mortgages with the goal of getting their mortgage up to date. Worked remote. 11/01/2018- 04/20/2019

Benefit Verification Specialist- Spectraforce /CVS Caremark Worked on verifying patients records for the drug Orencia. 10/1/2018- 10/31/2018/

Account Executive- Benchcraft Corporation

Solicit businesses to advertise on scorecards at golf courses. 04/09/2018-09/21/2018

Leasing Specialist- Oak Hill Apartments- Corcoran Jennison Properties- Responsible for leasing both market ready and affordable housing units. 01/03/2017- 12/27/2017 -

Leasing Specialist- Lobos Management

Responsible for marketing properties for rent, setting up appointments and closing leases on rental properties.

03/15/2014- 06/01/2016- Malkin Properties LLC

Property Manager- Malkin Properties LLC

Duties included marketing rental properties, setting up leasing Appointments to show the properties and then selling the tenants on Strength of the unit. I also wrote the leases and then managed the Rental properties.

05/31/2012- 01/24/2014-

Cinema Advertising Account Executive –Screenvision and Preflix. Responsible for developing both local and national business for on screen cinema advertising campaigns including local businesses, non-profits, car dealerships and more.

08/06/2001- 05/31/2012 -

Account Executive- WPGH-TV and WPXI

Developed new business accounts plus serviced an existing list of accounts. My accounts included car dealerships, non-for -profit organizations and retail accounts. This included using ratings and other research plus prospecting for new accounts.

05/20/1985 to 06/12/20o1- Media Consultant- AT&T Advertising Solutions. Responsible for maintaining an account list as well as prospecting new businesses looking to grow their business using Cable TV advertising.

EDUCATION

Syracuse University- Syracuse, New York- Four years in Film/Drama Did not complete degree.

GIVING BACK TO THE COMMUNITY-

I have volunteered at the Light of Life Mission and Greater Pittsburgh Community Foodbank. My biggest volunteer activity is helping at the Pittsburgh Zoo and Aquarium.

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