May Be Customer Service

PAMELA A. HARROD-SMITH

WORK

EXPERIENCE

Game Day Staff Concierge November 2024 ~ February 2025

Philadelphia Eagles

Philadelphia, PA

Assist fans in locating the Premium areas of Lincoln Financial Field and supplying general information in a courteous and professional manner. Provide a high-quality customer service interaction with all fans which will set the tone for the overall entertainment experience.

Maintain a professional and gracious demeanor as well as exceptional customer relations skills.

May be required to lift 40 lbs.

May be required to stand for entire length of shift. May be required to walk throughout stadium (including climbing stairs) during each shift.

May be required to work in elevated areas.

May be required to work in confined/narrow spaces (i.e. elevator). Ability to work in variable temperatures, including extreme hot and cold weather based on the season.

SUMMARY Accomplished and compassionate professional with over 15 years of experience in health education, administrative leadership, and scholar support. Demonstrates a deep commitment to empowering diverse communities through evidence-based wellness initiatives and educational programming. Proven ability to deliver high-quality service in academic, healthcare, and public-facing environments, with a focus on behavioral health, chronic disease self-management, and student development. Recognized for excellence in communication, team collaboration, and project execution. Adept at coordinating cross- functional teams, managing operations, and fostering inclusive environments that support learning, healing, and growth.

*********@*******.*** 267-***-**** 1338 Farrington Road, Philadelphia, PA 19151 Scholar Support Staff

Global Leadership Academy Charter School

Philadelphia, PA

Provided socio-emotional support to scholars, delivering direct services related to behavioral intervention and fostering a positive culture and climate within the school. Collaborated with classroom teachers to coordinate socio-emotional efforts, ensuring a cohesive and integrated approach to scholar support. Assisted scholars during classroom lessons, socialization times, admissions, dismissal, and other activities, promoting a supportive and inclusive learning environment. Conducted daily uniform checks for scholars, communicating any concerns to parents/families and maintaining a consistent and professional appearance for all students.

Received direction from the Climate Specialist, working closely with the Principal and Special Services Team to implement educational programs and services effectively. Maintained clear and open communication with stakeholders, ensuring a collaborative and cohesive approach to scholar support.

February 2022 ~ June 2023

Demonstrated a commitment to ongoing professional development, staying updated on best practices and strategies for socio-emotional support in an educational setting. Consistently followed school policies and procedures, ensuring the safety and well-being of all scholars and promoting a positive and inclusive school culture. Health Educator

Jefferson

Philadelphia, PA

Provided comprehensive health education to diverse age groups in the community, covering a wide range of health topics including diabetes self-management, breast cancer, nutrition, physical activity, asthma, and chronic disease self-management. Collaborated with the Philadelphia Eagles and Jefferson Marketing Department to promote healthy lifestyles and community engagement, contributing to the overall well- being of the community.

Organized and participated in health fairs, conducting screenings for cholesterol, glucose, A1C, BMI, and blood pressure, and providing relevant resources and information to attendees.

Developed and implemented curriculums and lesson plans, ensuring the delivery of effective and engaging health education programs.

Led a weight management program, helping participants make healthier food choices and integrate exercise through group classes and individual counseling. Supervised and mentored high school and college students, providing guidance and support in their health education endeavors.

Maintained accurate and up-to-date databases, running data analysis and following up with program participants to ensure continuity of care and support. Delivered health education programs within the prison system, empowering inmates with knowledge and skills to make informed decisions about their health. February 2024 ~ October 2017

Administrative Assistant

Jefferson

Philadelphia, PA

Provided comprehensive administrative support to the Department of Mathematics and Computer Science, ensuring smooth and efficient operations. Managed clerical duties such as typing, filing, answering phones, data input, mail handling, xeroxing, faxing, and ordering office supplies, maintaining a well-organized and functional work environment.

Coordinated and supervised the work of students, effectively delegating tasks and ensuring timely completion of assignments.

Proctored exams and scheduled appointments require organizational skills and attention to detail.

Assisted faculty and graduate assistants with various administrative tasks, including graduate admissions, billing/budgets, and book orders. Worked independently and efficiently, demonstrating the ability to prioritize tasks and meet deadlines without direct supervision.

Maintained clear and professional communication with colleagues and stakeholders, ensuring effective collaboration and understanding. January 1999 ~ February 2004

EDUCATION Delaware State University January 2021- February 2022 Doctorate: Education

Dover, DE

Saint Joseph's University

Master of Science: Health Education

Philadelphia, PA [graduated]

May 1998 ~ August 2002

Saint Joseph's University

Bachelor of Science: Sociology

Philadelphia, PA [graduated]

January 1995 ~ August 1997

Saint Joseph's University

Associate of Science: Liberal Arts

Philadelphia, PA [graduated]

August 1990 ~ December 1994

KEY SKILLS Educational Support

Data Entry

Health Education

Administrative Operations

Socio-emotional and behavior support

Delivering evidence-based health programs

Public Speaking

Stakeholder engagement

Plan and execute events

Attention to details

Managing office functions

Community outreach

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