Data Entry Customer Service
Resume:
Alexander Rex
Los Angeles, CA *****
*********@*****.***
Professional Summary
Results-driven Data Entry Specialist and Customer Service Representative with years of experience in accurately and efficiently entering data, resolving customer inquiries, and providing exceptional support. Skilled in data management, customer relations, and communication. Proven track record of delivering high-quality results, meeting deadlines, and exceeding customer expectations. Seeking to leverage my expertise to drive business growth and customer satisfaction in a dynamic and customer-focused environment.
• Detail-oriented Data Entry Specialist and Customer Service Representative with a strong passion for delivering accurate and timely support.
• Customer-centric Data Entry Specialist and Service Representative with expertise in data management and issue resolution.
• Dedicated Data Entry Specialist and Customer Service Representative with a proven ability to work effectively in fast-paced environments.
Work Experience
Customer service representative
Amazon-Remote
July 2023 to June 2025
• I Provided exceptional customer support to Amazon customers, resolving issues and concerns via phone, email, and chat
• I Utilized Amazon's customer service platform to manage and resolve customer complaints, ensuring high levels of customer satisfaction
• I Developed strong relationships with customers, providing personalized solutions and exceeding expectations
• I Collaborated with internal teams, including Sales, Operations, and Product, to resolve complex customer issues
• I Demonstrated expertise in Amazon's policies and procedures, ensuring accurate and efficient issue resolution
• I Consistently met or exceeded performance metrics, including customer satisfaction, first contact resolution, and average handle time
• I Utilized problem-solving skills to identify and address root causes of customer issues, implementing process improvements to enhance customer experience
• Some of my professional skills I used include
• Customer service and support
• Issue resolution and problem-solving
• Communication and interpersonal skills
• Time management and productivity
• Amazon platform expertise
• Data analysis and metrics-driven performances
• Some of my achievements include:
• Consistently met or exceeded customer satisfaction targets
• Successfully resolved complex customer issues, resulting in positive feedback and reviews
• Implemented process improvements, resulting in increased efficiency and customer satisfaction Data Entry Clerk
United Bank of Africa-Nigeria
January 2020 to June 2023
As a professional Data Entry Specialist, my primary responsibility is to accurately and efficiently enter data into computer systems or databases. My daily tasks include:
• Entering and updating data in a timely and precise manner
• Verifying and correcting data for errors or discrepancies
• Maintaining data organization and ensuring data quality
• Meeting productivity and quality standards
• Collaborating with team members to ensure seamless data management Some of my key achievements include:
• Maintaining high accuracy rates in data entry, ensuring minimal errors and discrepancies
• Consistently meeting or exceeding productivity targets, ensuring timely completion of projects
• Implementing process improvements to increase efficiency and reduce errors
• Providing excellent support to team members and stakeholders through effective communication and collaboration
• Ensuring data security and confidentiality by adhering to company policies and procedures As a detail-oriented and organized professional, I take pride in my work and strive to deliver high-quality results that meet the needs of my organization and its stakeholders. Education
University in Communication
Harvard University
January 2012 to December 2015
Skills
• Customer relationship management
• Microsoft Excel
• Customer service
• CRM software
• Problem-solving
• Time management
• Professionalism
• Adaptability
• Communication skills
• Data entry
• Microsoft Office
Languages
• English - Fluent
Certifications and Licenses
Driver's License
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