Talent Acquisition Customer Service
Resume:
Deneen L. Johnson
Highland, IN
********@*****.***
SUMMARY STATEMENT
Customer-focused business professionals with a wealth of operations, administrative and excellent customer service experience, 15 + years. Strong communication, interpersonal, problem solving, multi-tasking, and organizational skills. Proficient in Microsoft Office (Word, Excel, PowerPoint).
EXPERIENCE
Kurbside Detail. Highland, IN 4/2018 to Present
Human Resource Manager (Seasonal)
Manage and coordinate client appointments through dispatching phone calls, emails, and online systems, ensuring accurate scheduling appointments, collecting client’s information and payment information over the phone, while providing excellent customer service.
Handle Accounts receivable, Accounts Payable and Human Resources duties. Key responsibilities include excellent communication and interpersonal skills, and strong organizational and time management abilities.
Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
Perform HRIS system onboarding and compliance, ensuring accurate and up-to-date employee records.
Reviews of various billing system reports to identify billing discrepancies. Make corrections as appropriate to ensure accurate billing following standard operating procedures. Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified / misapplied payments.
Apple Home Health. Chicago, IL 9/2014 to 2/2023
Human Resource Manager / Payroll Manager
Administered Human Resources tests, conduct interviews and hire qualified caregivers,
MSW, CNA’s, RN, PT, OT, Physicians and Physician Assistants. Implement recruitment procedures.
Submitted employee applications and performed pre-employment criminal background checks in accordance with regulations
Conducted new employee orientation accurately implements HR related policies and procedures
Maintained complete employee records in accordance with regulations. Ensures all benefits allocations are assigned
Initiated on-boarding for all new employees, setting up Paycom, ADP and Brightree
Processed payroll for over (150) employees and ensures information is accurate
Ensures training expenses are monitored, and training records are effectively maintained
Managed the performance review process for each employee thorough, objective, and timely 90-day and annual staff performance appraisals for all staff directly supervised
Managed return to work plans for injured workers in accordance with policies and regulations
Contacted different suppliers or service providers to compare their offers, pricing, and capabilities to ensure the company is getting the best possible deal and quality while also ensuring you have options and are not overly reliant on a single vendor
Verified credentials for pre-hire and the entire timeframe they are employed in a timely manner, Clinical Laboratory Improvement Amendments, The Council for Affordable Quality Healthcare, Medical LICENSE, Curriculum Vitae, Malpractice Insurance and proof of Hospital privileges
Ensure each employee is following FRONTLINE (Dementia) & ELOOMI (modules) education in accordance with agency requirements.
Make appropriate hiring and/or termination recommendations and notify the Operations Manager/ Director of Clinical Services of staffing needs.
Coordinate with Oasis Outsourcing in matters concerning HR, Workers Compensation, Payroll, ADP / PAYCOM etc.
Performs job functions and delivers services consistent with all applicable federal, state, and local regulations and the policies and procedures set forth in the agency compliance program. related duties as requested and required.
HomeLink Health Service. Homewood, IL 4/2009 to 9/2014
Intake Coordinator / Marketing Director
Made meaningful difference in the lives of our patients and their loved ones, to make sure their well-being is integral to patient satisfaction with HomeLink HealthCare’s success
Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the BU clinics chronic and acute and home programs.
Perform other duties assigned to Intake Coordinator, Scheduler and Documentation
Health Insurance knowledge including experience with Medicare/Medicaid
BONNEVILLE INTERNATIONAL CORP Chicago, IL 2/1999 to 8/2005
Accounts Payable Manager, Payroll Manager
Processed $400,000 in monthly payroll for 75 employees of WDRV-FM (The Drive) and WLUP-FM (The Loop), including $50,000-$100,000 in commissions for advertising sales representatives
Ran credit checks for new advertising clients with authority to issue up to $200,000 in credit; implemented payment schedules for the cost of advertisements
Maintained employee files, including salary increases, benefit packages, vacations, severance pay and payroll taxes
Provided credit, collections, and commission support for a team of 30 sales representatives
Assistant Business Manager, Accounting Assistant Chicago, IL 1999-2003
Recovered 80% in outstanding accounts per month; twice recognized for exceeding recovery goals
Extended credit to qualified clients and arranged payment schedules for collection accounts
Prepared weekly and monthly billings, including credit and collection investigations
Balanced and prepared monthly and annual revenue reports; assisted with 1099 preparation
EDUCATION
ROBERT MORRIS University - Orland Park, IL - 6/1991
Associate of Arts in Accounting
FORT STEILACOM -Steilacoom Washington - 2/1987
Business Administration
CERTIFICATE
CPR Certificate / Bone and Joint Specialist Merrillville, IN - 8/2024
SKILLS
Lawson
Google Drive, Google Calendar
ADP
EPIC
QuickBooks
HIPPA Regulations
Athena One
Paycom
Paylocity
Medical Terminology
Communications Skills
Management Skills
Self-Starter & Team Player
Ability to work independently
General Office and Business Processes
Manual and Computerized Records Systems
Problem and Compliant Resolution
General Ledger Accounting and Financial Reports
Standard AV technology
Payroll Processing and Records
Biling, Accounts Receivable and Collections
Creative Problem Resolution
Appeasing Difficult Customers
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