Patient access specialist

Zaria Barkley

**************@*****.***

As a Patient Access Specialist with a track record of efficiently assisting clients in accessing mental health services and managing accounts payable tasks, I excel in coordinating client-therapist appointments and handling billing inquiries with precision. My experience includes managing high client volumes, maintaining accurate records, and ensuring compliance with industry regulations. I demonstrate exceptional organizational skills, attention to detail, and clear communication to support clients effectively. Additionally, I bring expertise in data entry, customer service, and document management to provide seamless support in a fast-paced environment.

Work Experience

Healthcare Administrative Support (Freelance)

Remote

September 2024 to Present

•Scheduled appointments and managed calendars.

•Verified insurance and processed patient intake.

•Responded to patient inquiries via phone and e-mail.

•Entered data and maintained electronic records.

•Provided remote support to healthcare teams.

Patient Access Specialist (Contract Assignment)

Ellie Mental Health-Remote

September 2023 to August 2024

•Assist clients in finding suitable therapists for mental health support.

•Provide detailed information on mental health services, insurance coverage, and appointment options.

•Coordinate client therapist appointments for efficient time management.

•Manage intake procedures, including collecting client data and conducting initial screenings.

•Collaborate with internal teams to facilitate care coordination and referrals.

•Maintain accurate and confidential client records in compliance with industry regulations.

•Demonstrate strong organizational skills and attention to detail in managing multiple tasks.

•Handle high client volumes with professionalism and empathy in a fast-paced environment.

•Communicate complex information clearly and empathetically.

•Support clients by addressing billing inquiries and processing refunds accurately for high customer satisfaction.

Administrative Assistant (Contract Assignment)

CAMBA-Staten Island, NY

December 2022 to June 2023

•Manage daily client calls and inquiries.

•Coordinate with clients for housing updates.

•Review files meticulously.

•Update Microsoft Excel data.

•Deliver exceptional customer support.

•Schedule client appointments efficiently.

•Resolve client issues effectively.

•Excel data management.

Medical Records Supervisor

Barney's Day Care-New York, NY

March 2021 to September 2022

•Supervised daily operations of medical records management for accuracy, accessibility, and HIPAA compliance.

•Maintained confidentiality and security of medical records in alignment with healthcare regulations.

•Managed requests for medical records to ensure timely and accurate release of information.

•Implemented organizational systems to enhance document tracking, retrieval, and storage.

•Resolved documentation errors, maintaining high data integrity standards.

Cashier

The TJX Companies, Inc.-New York, NY

August 2019 to March 2020

•Managed cash register for diverse transactions with high accuracy.

•Provided customer assistance, facilitated purchases, and promoted loyalty programs.

•Maintained front-end merchandise organization and replenishment.

•Operated cash register proficiently for cash, check, and credit card transactions.

Medical Data Entry & Records Clerk

Summer Youth Employment Program (SYEP)-Staten Island, NY

July 2016 to August 2018

•Input patient demographics, insurance information, and medical records into EHR systems accurately.

•Organized both digital and paper records in adherence to HIPAA regulations and internal privacy guidelines.

•Checked intake forms for accuracy, rectifying any discrepancies to maintain precise patient profiles.

•Worked closely with clinical and administrative teams to facilitate prompt access to current patient data.

Education

Bachelor’s degree in healthcare administration

University of Arizona Global Campus - Chandler, AZ

June 2020 to July 2024

High school diploma

Gaynor McCown Expeditionary Learning School - Staten Island, NY

September 2015 to June 2019

Skills

•Adaptability

•Customer service

•Document Management

•Communication Skills

•Time Management

•Organizational Skills

•Data Entry

•Microsoft Office

•Ability to work under pressure

•Clear Communication

•Client Therapist Coordination

•HIPAA Compliance

•Patient Intake & Scheduling

•Medical Data Entry

•Appointment Coordination

•Attention to Detail

•Professionalism

Contact this candidate