Customer Service Representative
Resume:
Adrianna Dawkins
Lancaster, SC
Summary of Qualifications
Results driven, innovative and customer-centered professional with extensive experience in office programs and contact center phone handling needs. Articulate communicator and effective trainer skilled in achieving customer satisfaction by exhibiting skills and abilities. Additionally, adept in learning and growing in the workplace.
Experience
Aid Atlanta December 2024-March 2025
Receptionist
Customer Service
Effectively checked patients in and out for appointments
Made/schedule/reschedule/canceled appointments
Processed insurance co-pays either by cash or debit/credit
Kroger June 2024-November 2024
Cashier
●Customer Service
●Effectively and efficiently processed customers orders using the Point of Sale System
●Cash handling and monitored the self check-out robots
Transworld Systems Inc. September 2022-May 2024
Customer Service Representative
●Provided beyond satisfactory customer service while effectively resolving customers questions and concerns
●Assisted customers with delinquent accounts while still treating them as a person
●Maintained relationships with multiple departments when needing to request for work orders to be fulfilled in a timely fashion
●Navigated multiple applications on dual screens
Dekalb County Finance October 2021-April 2022
Customer Service Representative
●Used questioning and listening skills that support effective telephone communication.
●Understood the impact of attitude in handling calls professionally, effectively deal with job stress, angry callers, and upset customers use the most appropriate way to communicate with different types of behaviors over the phone
●Adhered to schedule appropriately to ensure correct adherence for department and team as a whole
●Handled customer requests in accordance with guidelines outlined in onboarding and training
●Navigated multiple applications on dual screens
Blue Donkey Coffee September 2021-October 2021
Coffee Barista
●Prepared a variety of hot, iced, and blended drinks, using espresso machine, commercial blender, and other kitchen equipment
●Assumed 100% responsibility for quality of products served
●Aligned consistently with our standard portion sizes, recipe cards, preparation methods, quality standards and rules, policies, and procedures
●Handled, stored, and rotated all products properly
Acme Furniture Warehouse July 2021-August 2021
Customer Service Representative
●Provided quality service and support in a variety of areas such as billing, orders, and customer inquiries
●Maintained balance between company policy and customer benefit in decision making
●Handled issues within best interest of both customer and organization
●Fulfilled customer orders and provided education where needed on buying decisions in line with organizational policy
Modivcare March 2021-June 2021
Customer Service Representative
●Provided high standard of customer service to maximize customer satisfaction
●Applied the proper telephone etiquette to satisfy various customer situations
●Processed transaction in accordance with onboarding and training
●Provided information on products and services
AHFC July 2019-February 2021
Customer Service Representative
●Anticipated customer needs and proactive response time
●Deescalated challenging customer behaviors with effective reassurance and available options
●Discussed billing issues with customers and offering possible solution
●Applied first call resolution concept for all customer inquiries
●Maintained quality standards and exceeded departmental goals of 90% average per month
Skills
● Microsoft Word ● Microsoft PowerPoint
● Contact Center Technologies ● Data Entry ● Multitasking ● Soft Skills
Education and Associations
Savannah State University
Bachelor of Science in Sociology, May 2017
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