Data Management Business Development

Samantha Franklin

Sales Manager Business Development Executive

*******************@*****.***

***- ***- ****

Atlanta, GA

Linkedin: https://www.linkedin.com/in/franklinsamantha115/ Summary:

Adaptable and people-focused professional with over 10 years of experience in restaurant service and management, and the past year leading guest experience and team operations in the escape room entertainment industry. I bring a strong background in customer service, time management, and team leadership, along with a growing passion for Events Management, HR data management, tech integration, and using predictive analysis to improve operations. I enjoy creating smooth, enjoyable experiences for both customers and staff, and I’m always looking for better ways to make things run more efficiently. I’m excited to bring my skills into a new role where I can grow, contribute, and make a positive impact. Skills:

Restaurant Management Software: Aloha, Agilysys, Microsoft Office 365, Toast Scheduling & Time Management: HotSchedules, 7Shifts, 7 Day Scheduling, Workday, ADP, W2W Data Management & Analysis: Microsoft Excel, Bookeo, Experience:

Mastermind Escape Games, Peachtree City, GA 2024-2025 Operations Manager: I Oversaw the daily operations of a high-volume escape room, including scheduling, team supervision, guest services, and room maintenance. I Trained and managed game master staff to ensure exceptional customer experiences and operational efficiency. I personally handled escalated guest concerns, tracked performance metrics, and implemented strategies to increase bookings and retention. Build partnerships with local businesses and organizations to drive corporate events and grow revenue.

● Oversee daily operations for a high volume entertainment business with over 175k sale/ month

● Optimize HR Onboarding and data management using new and inventive technology to improve process time and organization

● Train, Mentor and lead over 30 game master professionals in the execution of the escape room process technology and guest service.

Cafe Americano, Paris Casino, Las Vegas, NV July 2023 - Present Front of House Manager/Bar Manager Increased food and beverage sales over 18 months through targeted sales strategies and staff training. Reduced labor costs consistently under 28% while maintaining a high level of service and compliance with union regulations. Optimized inventory management with Toast POS, leading to a 15% decrease in cost of goods sold, contributing to overall profitability.

● Oversee daily operations for a high-volume, union-based restaurant with $67K in daily average sales, maintaining labor costs under 28%, managing union policies, and driving a 12% increase in revenue through data-driven strategies and staff training.

● Optimize inventory management with Toast POS, reducing waste and cutting cost of goods sold by 15%, while collaborating with kitchen and back-of-house teams to enhance service delivery and guest satisfaction.

● Lead and mentor a team of 30+ employees, implementing training programs that improve service standards and reduce turnover by 20%, all while ensuring operational efficiency and compliance with union agreements. True Food Kitchen, Las Vegas, NV September 2022 -August 2023 Front of House Manager Boosted restaurant sales over six months through targeted promotions and enhanced service protocols, focusing on guest satisfaction and retention. Reduced comps by 30% in the first year by implementing staff training programs that minimized service errors and improved overall customer experience. Additionally, increased bar sales by 8% over six months by streamlining operations with Aloha GRT, reducing table turnover times by 20%, and expanding seating capacity by 10%.

● Enhanced overall restaurant sales by 15% over 3 years through the implementation of targeted promotional strategies and improved customer service protocols, boosting guest satisfaction and repeat business.

● Decreased comps by 30% in the first year by developing and executing a comprehensive staff training program aimed at reducing service errors and elevating the guest experience.

● Utilized Aloha GRT to analyze and optimize daily operations, reducing table turnover times by 20% and increasing seating capacity by 10%, contributing to overall operational efficiency and revenue growth. Chayo Mexican Kitchen+Bar, Linq Casino, Las Vegas,NV August 2020- September 2022 Lead Bartender/Banquet Coordinator Coordinated food and beverage menus, labor, and VIP guest hosting for over 50 high-profile banquets and special events, including corporate parties and weddings. Managed daily bar operations serving 10,000 guests weekly and generating $4,500 in daily sales, while ensuring flawless event execution and client satisfaction. Finalized transactions and led a team of bartenders, contributing to a 15% increase in beverage sales over two years through innovative drink designs and streamlined service.

● Managed daily bar operations, serving over 10,000 guests weekly and generating $4,500 in daily sales, while coordinating food and beverage menus, labor, VIP guest hosting, and seamless execution of over 50 banquets and special events, including corporate functions and weddings.

● Designed and curated event-specific menus, developed specialty cocktails, and led a team of bartenders, contributing to a 15% increase in beverage sales over two years through creative drink offerings and enhanced service efficiency.

● Trained and onboarded new hires, improving service standards and customer satisfaction, while finalizing transactions and ensuring smooth post-event wrap-up for clients and VIPs.

T.G.I Fridays, Gold Coast Casino, Las Vegas, NV March 2016 - Jan 2023 FOH/Bar Manager Managed daily operations for food production, banquets, and catering, leading and training staff to ensure exceptional service and efficiency. Collaborated with management to drive a 10% increase in revenue and reduce comps by 20% through enhanced staff training and dispute resolution. Utilized Aloha GRT for demand forecasting and inventory management, reducing labor and food costs by 5%, while maintaining compliance with health regulations and addressing guest needs professionally.

● Managed daily operations for food production, banquets, and catering, ensuring consistent service excellence and adherence to global hospitality standards.

● Partnered with management to drive a 10% revenue increase and cut comps by 20% through advanced staff training and effective conflict resolution.

● Employed Aloha GRT for accurate demand forecasting and inventory control, achieving a 5% reduction in labor and food costs while maintaining uniformity in service steps and addressing guest needs with professionalism. Education:

COLLEGE OF NEW ROCHELLE B.A. Communications 2008- 2012) Certifications:

• SNHD Food Handlers

• TAM (Alcohol Sheriff Cards)

• ServSafe Manager Certification

Contact this candidate