Customer Service Experience
Resume:
GRACE URIBES
Colton, CA *****
*********@*****.***
Professional Summary
Dedicated and hard-working team player with over 10 years of customer service experience with a strong ability to carry out tasks independently while using critical thinking skills. Devoted to give every customer a positive and memorable experience in fast-paced environments.
Authorized to work in the US for any employer
Work Experience
Amazon Air Associate I
Amazon Warehouse-Highland, CA
June 2024 to Present
• Maintained a clean and organized work area to promote safety and productivity
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Safely stored hazardous materials according to OSHA regulations and company guidelines
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Achieved an average picking rate of XX items per hour, exceeding department standards
• Participated in regular safety training sessions to ensure compliance with workplace health and safety guidelines
• Demonstrated strong attention to detail when inspecting incoming shipments for damage or discrepancies
• Achieved a record-breaking productivity rate during peak season by consistently meeting or exceeding daily picking targets
Homemaker
I'm Self Employed-San Bernardino, CA
October 1990 to Present
• Take care of the home and family
• Budget finances and expenses
• Cook and clean
• Wash, dry, and put dishes away
• Wash, dry, and put laundry away
• Use a vacuum cleaner and household appliances
Office Clerk III
San Bernardino County Registrar of Voters-San Bernardino, CA February 2024 to March 2024
• Answer inbound phone calls, categorize, and assign issues accordingly.
• Operated multiline phone system
• Microsoft team communication
• Complete data entry tasks for various departments
• Provide customer service to voters, election workers, candidates, county department, and other agencies including answering questions regarding process, procedures, and general information.
• Prepare written correspondence as needed.
• Maintain various department records both electronically and physically.
• Perform quality assurance checks on various department processes.
• Assist in training OCI and OCII level employees on department processes and procedures.
• Acts as coordinator of various teams.
Sales Advisor
Club Demonstration Services-San Bernardino, CA
January 2021 to December 2021
• Setup and takedown demo station as required.
• Sales Advisor Prepped and cooked food according to specifications.
• Used proper food handling and temperatures.
• Conducted demonstrations that introduced customers to new products.
• Operated microwave, hot kettles, and electric skillets. Education
Diploma in Medical Office Admin
Concorde Career College - San Bernardino, CA
February 2018 to October 2018
Diploma in Medical Assistant
Concorde Career College - San Bernardino, CA
October 2002 to June 2003
Skills
• Food Preparation
• High volume inbound call processing
• Schedule management (10+ years)
• Microsoft Office (10+ years)
• Customer service (10+ years)
• Complaint Resolution
• Inventory Control system
• AHA CPR/First Aid certified
Certifications and Licenses
Driver's License
December 2020 to March 2030
I have had my drivers license since I was 18 years old. AHA BLS CPR
March 2024 to March 2026
CPR Certification
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