Los Angeles Customer Service

Dedicated to providing exceptional assistance to team members

and clients. Excel at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat demeanor, coupled with strong relationship-building abilities, allows for creating a welcoming environment. Background in various office settings, knowledgeable about security, service, and clerical requirements. Thrive in fast-paced environments, adept at handling multiple simultaneous tasks with excellent time management abilities and a resourceful approach.

PROFESSIONAL SUMMARY

Beauty Bar - Receptionist

Inglewood • 01/2021 - 04/2024

Fallas Stores - Cashier

Inglewood • 09/2017 - 08/2020

WORK HISTORY

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Confirmed appointments, communicated with clients, and updated client records.

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Kept reception area clean and neat to give visitors positive first impression.

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Handled cash transactions and maintained sales and payments records accurately.

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• Responded to inquiries from callers seeking information. Greeted customers entering store and responded promptly to customer needs.

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• Welcomed customers and helped determine their needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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• Restocked and organized merchandise in front lanes. Assisted customers with returns, refunds and resolving transaction issues.

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Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

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Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

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SKILLS

• Security

• Receptionist

• Food Service

• Host/Hostess

• Cash Handling

• Surveillance

• Customer Service

• Organizational Skills

• Stocking

• Cleaning

Staff Management

Telephone skills

Professional demeanor

Customer and client relations

Mail handling

Sorting and labeling

Scheduling

Santee Education Complex

Los Angeles, CA • 06/2013

High School Diploma

High school or equivalent

EDUCATION

JACQUELYN SMITH E: ***************@*****.***

P: 213-***-****

A: Los Angeles, CA 90023

WWW: Bold Profile

Universal Protection Services - Security Guard

Los Angeles • 02/2015 - 11/2018

Sweetie Pies - Server/Cashier/Hostess

Inglewood • 06/2016 - 12/2017

G2 Secure Staff - Customer Service

Los Angeles • 02/2016 - 09/2016

Resolved customer complaints professionally, leading to improved customer relations and loyalty.

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Handled multiple payment methods securely, minimizing discrepancies and potential losses.

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• I performed the essential duties

• Filling out the Daily log, and observe and report. Maintained a safe environment for staff and visitors through proactive surveillance and communication.

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Responded quickly to emergency situations to assess and deflect issues.

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Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

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Completed full building and grounds patrols to spot and investigate concerns.

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Checked and verified photo identification prior to granting facility access.

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Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

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Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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Served food and beverages promptly with focused attention to customer needs.

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Worked with POS system to place orders, manage bills, and handle complimentary items.

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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

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• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

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Maintained a clean and orderly dining area for an enjoyable guest experience.

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Bussed and reset tables to keep dining room and work areas clean.

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Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

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• I worked the floor at LAX

• Which means I provided customer service

• I helped print out boarding passes, checked in luggage & also

CERTIFICATIONS

• Security Guard

• Driver's License

McDonald's - Crew Member

Los Angeles • 06/2013 - 11/2015

provided any additional information the passengers needed before going through security check.

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• Worked front counter, drive-thru and other areas.

• Took orders, prepared meals, and collected payments. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

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Worked well with teammates and accepted coaching from management team.

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• Collaborated with team members to complete orders.

LANGUAGES

English

Native or Bilingual

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