Patient Care Regulatory Compliance

SOMALIA GIBSON

Fort Worth, ***** Texas 817-***-**** *******.******@*****.***

Summary

I am a results-driven hospital administration professional with extensive experience in managing healthcare operations, optimizing patient services, and ensuring regulatory compliance. With a strong background in financial oversight, staff management, and strategic planning, I have successfully improved operational efficiency and enhanced patient care delivery. I excel in coordinating multidisciplinary teams, implementing innovative solutions to streamline processes, and maintaining a high level of service standards. My dedication to achieving both organizational and patient satisfaction goals drives me to continuously improve hospital functions and contribute to the overall success of healthcare initiatives. Skills

• Leadership

• Patient Assessment

• Staff Training

• Mentorship

• Risk Management

• Logistics

• Supply Chain

• HIPAA

• Conduct X-rays

• Word Perfect

• PowerPoint

• Excel

• Salesforce

• Health and Wellness expertise

• Scanning barcode

• Comparing Data

• Typing

• Cholesterol testing

• Glucose testing

• Chart documentation

• Filing and faxing BAC screening

• Certified trauma technician

• Drug screening collection

• Regulatory Compliance

• Labeling Lab Tubes

• Performance Monitoring

• Assisting patients

• Microsoft Windows

• Health Coaching

• Microsoft Office

Experience

Team Lead 03/2019 to Current

Catapult Health Dallas TX

Analyze organizational efficiency, profitability, and structure, providing strategic recommendations for performance enhancement and operational excellence.

• Serve as the Senior Consultant on a Primary Health Care Team, leading the delivery of screening, diagnostic treatment, and supportive services.

• Collaborate with clients to develop and implement personalized health solutions that promote long-term wellness and improved health outcomes.

• Facilitate health education training sessions for patients to empower informed decision-making, and encourage preventive care practices.

• Drive continuous process improvement initiatives by assessing current treatments, and identifying opportunities for innovation and efficiency.

• Prepare and route laboratory specimens for timely analysis and testing, adhering to strict quality and safety protocols. Owner 03/2013 to Current

Innated Yard Service Fort Worth TX

Conducted proactive follow-ups with customers post-service to ensure satisfaction, and address any additional needs or concerns.

• Operated and maintained a variety of landscaping equipment, ensuring safety compliance and operational efficiency.

• Scheduled and coordinated daily routes to optimize service delivery and minimize downtime.

• Built and nurtured long-term client relationships through consistent service excellence and personalized attention.

• Delivered comprehensive lawn care and maintenance services to residential and commercial clients across the Dallas/Fort Worth, Texas, metroplex.

• Ensured high levels of customer satisfaction by maintaining exceptional service standards, and timely communication.

• Provided prompt, reliable, and high-quality landscaping services tailored to clients' needs. Patient Care Concierge 02/2023 to 03/2024

Prenuvo Irving TX

Handled high volumes of inbound and outbound calls and emails, providing support with medical intake forms, post-scan inquiries, appointment reminders, patient surveys, and scheduling consultations with Nurse Practitioners.

• Maintained accurate and confidential patient records using electronic health systems (EHR/EMR), ensuring data integrity and compliance.

• Performed identity and payment verification in compliance with HIPAA, and organizational standards.

• Assisted members with preparation for MRI procedures, including dressing support, and patient escort to the scanning area.

• Delivered scan report details, and ensured clear communication of next steps, maintaining a high level of patient care and satisfaction.

• Collaborated with medical staff and administrative teams to streamline workflow and enhance the patient experience.

• Resolved patient concerns with professionalism and empathy, contributing to improved service quality and retention. Financial Advisor 05/2017 to 04/2019

Northwestern Mutual Fort Worth TX

Developed and implemented tailored financial plans to support client objectives, such as retirement planning, education funding, estate planning, and wealth management.

• Advised clients on appropriate insurance solutions, investment opportunities, and long-term wealth-building strategies.

• Delivered clear, informative presentations on Northwestern Mutual's product offerings, including life insurance, disability insurance, and long-term care plans.

• Remained current on industry trends, regulatory changes, and maintained all necessary certifications and licensing requirements.

• Maintained accurate documentation of all client interactions, financial recommendations, and compliance-related activities.

• Actively participated in professional associations, attended industry events, and utilized digital marketing strategies to attract and retain clients.

Regional Manager/Lead Health Consultant 04/2007 to 01/2017 Provant Health Solutions Greenwich RI

Recruited, trained, and supervised multidisciplinary screening staff, including technicians, registered nurses, and administrative personnel.

• Conducted regular performance evaluations, and ensured adherence to organizational protocols and standard operating procedures.

• Implemented and monitored quality control measures for biometric screenings and data collection processes, ensuring accuracy and consistency.

• Served as the Senior Consultant on a primary healthcare team, delivering screening, diagnostic, and supportive health services.

• Ensured strict compliance with HIPAA, OSHA, and other federal and state regulatory requirements to safeguard patient privacy and workplace safety.

• Identified and cultivated new business opportunities and strategic partnerships to expand service offerings and market reach.

Patient Care Technician/Unit Secretary 06/2002 to 04/2008 Harris Methodist Hospital Fort Worth TX

Supported patients with activities of daily living (ADLs), including bathing, dressing, toileting, ambulation, and bed transfers, ensuring dignity and comfort.

• Assisted nursing staff with obtaining and documenting patients' vital signs, performing EKGs/ECGs, and collecting specimens for laboratory testing.

• Maintained Electronic Medical Records (EMRs) and managed patient documentation with a high degree of accuracy and confidentiality.

• Coordinated patient admissions, transfers, and discharges, collaborating with multidisciplinary teams to ensure seamless transitions of care.

• Served as a point of contact for families, emergency medical services (EMS), and law enforcement, maintaining professionalism and patient privacy.

• Facilitated communication with radiology, laboratory services, and other departments to expedite diagnostic testing and procedures.

• Provided general information and updates to patient families while strictly adhering to HIPAA regulations. Bank Teller 01/2001 to 06/2002

Bank One Fort Worth TX

Referred customers to appropriate banking products and services, including loans, credit cards, and investment options, contributing to cross-selling efforts and customer retention.

• Provided prompt and knowledgeable responses to customer inquiries, both in person and over the phone, maintaining a high level of professionalism.

• Delivered exceptional customer service by processing deposits, loan payments, and issuing savings withdrawals with accuracy and efficiency.

• Accurately cashed checks, and handled a variety of financial transactions in compliance with bank policies and regulatory standards.

• Processed and recorded night deposits and mail-in transactions, ensuring secure handling, and timely posting.

• Promoted and sold financial instruments such as cashier's checks, traveler's checks, and Series E bonds to meet customer needs.

Certifications

• CATAPULT HEALTH: Do What's Right Award, 2022

• Texas Teachers: Teacher Certifications, November 2018

• NORTHWESTERN MUTUAL: Series 6, 7, and 63 Certifications, 2017

• PENN FOSTER: Certified Wedding Planner, 2012

• PERFORMANCE MATTERS: X-Ray Technician Certification, 2003

• EDUCATION AMERICA: Medical Assistant Certification, 2002 Education

Master's Degree: healthcare administration Expected in 05/2025 TEXAS TECH UNIVERSITY Texas

TSAHP Leadership Program 01/2025

TEXAS TECH UNIVERSITY Texas

IPE Student Leader Facilitator 01/2024

TEXAS TECH UNIVERSITY Texas

Bachelor of Science: Health Administration 01/2013 UNIVERSITY OF PHOENIX

High School Diploma 01/1999

PAUL LAURENCE DUNBAR HIGH SCHOOL

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