Strong Client Service Skills, Depending
Resume:
Cari Dean
Kent City, MI **330
*********@*****.***
PROFESSIONAL SUMMARY
I am comfortable and capable in roles that require personal responsibility and attention to detail. I have extensive experience in communication and Customer Service. I have a passion for education and training while helping people. My goal is to continue to learn and lead by example. LIFE EMS, DECEMBER 2022 - March 2025
Emergency Medical Dispatcher
-Dispatching Ambulance to appropriate locations based on level of emergency
- Communicating with road crews while multitasking on other listed tasks
- EMD Certified
- 911 Emergency Call Taking
- Answer United Way 211 after hour calls
- Answer other after hour calls for multiple companies
- Pre-schedule for transportation services
-Scheduling emergency and non emergency transportation, prioritizing the transport calendar.
- Utilizing communication platforms such as Teams
PINEREST MENTAL HEALTH SERVICES, MARCH 2022-NOVEMBER 2022 Psychiatric Technician
-Taking and assessing vitals for up to 22 patients
-Being liaison between patients and nurse
-Performing safety checks for patients 5 times within each hour
-Assisting in patient hospital intake process
-Documenting and working in Epic platform
CATASYS, MARCH 2020 - JULY 2021 (LAID OFF)
Clinical Operations Coordinator Supervisor
-Overseeing 10+ employees on my team ensuring standard workflows are followed
-Verifying employee tasks are completed in timely manner
-Completing monthly reviews for 10+ employees
-Provide coaching, training and motivation to employees as needed to achieve performance goals
-Collaborate on multiple teams for best practices and new ideas for company
● -Working in a minimum of 5 platforms simultaneously including Salesforce and Epic CATASYS, APRIL 2017 - MARCH 2020
Clinical Operations Coordinator (COC)
-Locating best fit providers for members and sending referrals
-Assisting members in scheduling with providers
-Handling calls from members and providers
-Verifying Insurance Eligibility for members
-Receiving and prioritizing tasks for minimum of 13 Care Coaches
-Working in a minimum of 4 platforms simultaneously 5/3 BANK, SALES TO SERVICE CLIENT SERVICE REPRESENTATIVE, MAY 18, 2015 - APRIL 2017 Customer Service
-Answering and troubleshooting customer account questions/issues
-Working in a team environment
-Selling products to customers while resolving their issues
-Data entry while on the phone
-Handling Customer Complaints
CU*ANSWERS INC., CLIENT SERVICE REPRESENTATIVE MAY 2006 – JULY 2010 CU*BASE Software Support
- Detailed logging of client contact and support
- Research and resolution of client software issues
- Direct client communications with varied roles from teller to CEO - Auditing of client ledgers, accounts, and reports
- Answering up to 4 phone lines
On site client product training including:
- Organization of all documentation and course material
- Facilitation in large group and individual training scenarios - Verification of issue and topic outside of knowledge base
SCHOOL AND CERTIFICATES
Emergency Medical Dispatcher April 2023
Grand Rapids Community College - Basic Classes
1997-1999 Apprenticeship for Nail Technician - May 2000
REFERRALS
Dennis Wheat, Retired, Grand Rapids, MI 616-***-**** Jack Carpenter CU*Answers, Grand Rapids MI 616-***-**** Deb Vanaman 5/3 Bank, Rockford MI 616-***-****
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