Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
Accomplished Senior Customer Service Representative with a
proven track record, adept in leveraging Salesforce and ZenDesk to enhance client satisfaction. Skilled in relationship building and strategic problem-solving, marked by consistently surpassing goals through exemplary service.
EXPERIENCE
Customer Care Specialist
November 2024 - June 2025 Home Safe Alliance, Houston, TX Customer Service Representative
December 2023 - July 2024 WISCONSIN PHYSICIANS SERVICES, Madison, WI
Senior Customer Service Representative
August 2020 - September 2023 WELLS FARGO, Phoenix, AZ
Remote position. Counseled Miliary Member on steps necessary to initiate processing of their scheduled move.
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Provided additional support as needed to assist with scheduling of pickup and delivery of household goods.
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Served as advocate for member in all stages of the move from scheduling, communication with Service Provider and Submission of Claims for property damage if necessary.
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Remote Position. Process claims and provide support for Medical Providers for active duty and retired military personnel.
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Utilize excellent verbal and written communication, problem- solving, investigative and organizational skill sets.
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Function independently and in a team setting balancing multiple tasks simultaneously.
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Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction.
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Discussed and analyzed fixed and variable rate Home Equity Loan alternatives to better meet customer needs and concerns.
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Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior
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CONTACT
**********@*****.***
Phoenix, AZ 85020
SKILLS
• Salesforce
• PMP
• ZenDesk
• Microsoft Excel
• Microsoft Office
Certified Notary Signing Agent (2003-
2007)
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Licensed Real Estate Agent (2005-
2007)
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MARK FANNING
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative
January 2020 - August 2020 PEARL INTERACTIVE NETWORK, Phoenix, AZ
Inside Sales Representative
September 2017 - September 2019 TRITON TECHNOLOGIES, Tempe, AZ
Airport Courier
July 2013 - July 2017 FIRST DELIVERY SERVICE, Tempe, AZ staff members.
• Handled incoming calls in response to US Census Questionaire Explained options available and assisted with completing questionaire when requested.
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Migrated to responding to Financial Stimulus Program inquiries. I would verify qualification standards and submit required documentation for approval.
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Managed incoming inquiries potential customers had seen or heard through tv infomercials, radio ads or print media.
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Engaged customer in their interest level, dealt with questions and objections, customized the order to match their needs or wants.
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• Maximized revenue through upsells or additional specials available.
Ensured that pickup and delivery of Airplane Parts, Electronics & Human Transplant Donations were handled carefully and securely.
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• Completed and submitted all paperwork including Airway Bills.
• TSA Certified, passed all security requirements.
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