Due Diligence Client Services

TONI L GREEN

**** ******* ** *** *** BRANDON, FLORIDA 33511 EMAIL: ****.***@*****.***

TEL: 727-***-****

PROFILES

LinkedIn www.linkedin.com/in/toni-green-61b77a39

OBJECTIVE

To obtain a challenging yet rewarding position that would allow me to achieve the mission of the organization as well as provide me with opportunities for advancement and professional satisfaction. WORK EXPERIENCE

WISE US, Inc

Due Diligence Agent JUNE 2022-PRESENT

Perform Due Diligence on existing new and/or potential business customers based on risk mitigation controls and certain trigger events.

Exercise discretion in setting priorities, identifying customers’ records that request further review and taking action to obtain and follow-up on the informative and/or documentation requested.

Ensure that information and documentation provided by customers, external data sources and from your own reviews (e.g. websites and companies registries) meet our requirements for verification.

Perform searches utilizing Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.

Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies.

Providence guidance and responses to daily inquiries from peers, front line and management regarding due diligence matters and case analysis, when appropriate. BANK OF AMERICA

Client Services Representative II OCT 2019 – MAY 2022

Assist callers with account inquiries/maintenance, services issues, stop payments, debit card servicing, online banking, and bill pay issues.

Travel notifications for customers.

Internal Transfers; Placing Fraud on accounts and/or closing accounts.

Assist customers with online and mobile banking.

Yearly test on OFAC and Compliance procedures.

Chat and Emails with customers.

Ordering new cards.

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SONABANK

Customer Care Advisor May 2017- July 2019

Assist callers with account inquiries/maintenance, services issues, stop payments, debit card servicing, online banking, and bill pay issues.

Travel notifications for customers.

OAO (Online Account Openings) and processing them.

Chat with customers.

Be aware of the monthly task assigned and coverage for all team members.

Internal Transfers.

Assist customers with online and mobile banking.

Yearly test on OFAC and Compliance procedures; and

Be proactive in communication and sharing with other team members. UBS Fund Services Cayman Islands

Deputy Group Head Investors Relations NOV 2009 – MAY 2014

Constant Contact with investment Managers, Brokers, Auditors, Lawyers and clients.

Process Subscriptions/Redemptions and Transfers.

Process and approve incoming and outgoing wire payments.

Perform AML and perform due diligence on incomings investors.

Knowledge and understanding of the Offering memorandum (Prospectus).

Knowledge of the fee structures of each fund.

Review and approve orders prepared by my co-workers; and

Training of new staff.

SKILLS

MANAGEMENT

Critical thinking, giving directions to staff on various issues, and data collections for reports provided to managers.

COMMUNICATION

Calendaring events, telephone skills, internet research, data input, e-mails, letters and memos. LEADERSHIP

Served as Co-Chairman and Chairman of the Social Committee at places of employment which Included but not limited to planning and organizing social events for staff members. EDUCATION

King High School Graduated 1986

SOFTWARE

NTAS (Krogers Transfer Agency System) Advent Partner Hedge Tek Microsoft Office Calabrio

Slack Workday Absorb

Avatar Bloomberg Ninja Transfer

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