Call Center Customer Service

DIANE XAVIER

**** ********* ***** ● Garland, TX *5044 ● ********@*****.***● Cell: 972-***-****

PROFILE

Creative, goal-oriented Journalist with over 20 years experience in broadcast and print media and customer service. Expert in producing radio shows, sports/news coverage, and newspaper reporting and feature writing. Experienced in digital-editing software such as Adobe Audition, Audacity, Sony Clip Edit,. Have strong announcing skills, voice projection and writing skills. Able to consistently meet strict deadlines, multi-task, and work in a fast-paced deadline driven environment. Flexible and adaptable to new and demanding situations. Areas of expertise include:

News Reporter/Sports Reporter Current Events/News Anchor

Producer/Board Operator Script Development /Training Interns

Adobe Audition Editing Software

Copy Editing

Linear/Nonlinear Editing Equipment

Chyron INFINIT

Cameras/Filming/Teleprompter

AP Newswire, iNews, & CNN Pathfire/AP

Style

PROFESSIONAL EXPERIENCE

THE DALLAS EXAMINER NEWSPAPER – Dallas, TX January 2013 - present News Reporter/Sports Reporter

Worked as a freelance writer covering news, sports, feature, politics, education and health. Met deadlines daily and interviewed diverse subjects. Pitched story ideas weekly. Trained local intern on writing, reporting and journalism. DYNATA VIRTUAL CALL CENTER AGENT – Remote June 2023 - March 2023 Virtual Call Center Agent

Performed outbound surveys with respondents and accurately recorded their answers. These surveys range in topics from politics to customer satisfaction and beyond in order to help businesses make better informed decisions. Conducted surveys from people all over the United States and Canada including Toronto, California, Alaska, Texas, and Florida residents. GUADALUPE RADIO NETWORK – Dallas, TX 1/2009 - 7/2023 Anchor/Reporter/Producer/Production Manager/Greeter/Receptionist Serve as a Reporter & Producer for local Catholic radio station, KATH 910AM. Act as a liaison between the radio station and Dallas/Ft. Worth community. Developed story ideas daily and conducted interviews with local and national guests. Served as Front Desk receptionist. Greeted guests, answered phones, entered donations in the database, assisted studio guests and volunteers with food, drinks, and studio and office tours.

Responsibilities included: story idea generation, script development, and writing, copy editing, and SEO.

Edited radio materials/reports/interviews on Adobe Audition editing software. Posted scripts to website.

Conducted public service announcements. Created VO’s, VOSOTS, & Packages. Announced live news updates on “The Good News” broadcast and in markets such as DFW, Washington D.C., San Antonio, Midland/Odessa, New Mexico, Florida, Alabama, and Abilene. Covered news, sports, feature reports, weather and traffic.

Ability to dig up and identify good stories and interesting angles with news value. Trained interns and volunteers on production, writing, and voice projection for scripts. GROSSMAN LAW OFFICES – Dallas, TX

Freelance Legal Writer Spring 2011

Wrote and revised articles focused on law practices using SEO content on subjects such as personal injury cases, traffic accidents and attorney bios.

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(Professional Experience Continued)

MILLENNIUM SPORTS NETWORK – Dallas/Fort Worth, TX

High School Football Sideline Reporter Fall 2013 & Fall 2014 Served as a sideline reporter for High School Football teams covering North Texas. Interviewed coaches, athletes, and students during Friday Night Football regular season and postseason. Covered UIL State Championship game. PHALCONSTAR COMMUNICATIONS NEWSPAPER GROUP – Greenville, TX July 2010 – August 2012 Associate Editor/Writer/Reporter

Wrote, edited and published over fifty articles covering current events that include: news, sports, educational news media, and features and lifestyle. Interviewed experts, students, and people-in-the news. Developed story ideas weekly. Conducted interviews and took photographs for publication. Posted articles to the company website. KHKS 106.1 KISS FM/CLEAR CHANNEL COMMUNICATIONS – Dallas, TX March 2011 – December 2012 Board Operator

Responsible for operating the audio console for overnight shifts and regulating the timing of programs and ensuring all commercials, EAS tests, promotions and PSA's are aired in both the studio and remote programming. Duties include production, call screening and conducting/operating remote appearances from the studio. KXII – TV – Sherman, TX 8/2005 - 10/2007

Studio Operator/Production Assistant/Master Control Operator Served as a Production Assistant handling teleprompter, script separation, and cameras. Contributed to studio setup for newscasts performing tasks such as camera blocking, lighting checks, microphone checks, and maintaining studio cleanliness.

WFAA – TV – Dallas, TX 11/2004 – 02/2005

Tape Editor

Provided editing of news stories and video clips on Sony Clip Edit Server with several stories published on newscast. Ensured editing of news feeds, breaking stories, raw and file videos, and teases. Reviewed and edited health, news, sports, science, and technical news clips.

Consistently met strict deadlines within a fast-paced and high-pressured environment; ensured newscast was effectively filled and completed with all news stories edited and filed on server.

Sustained position as Video Tape Coordinator for identified shifts, quickly learning Sony Server Clip editing equipment.

THE WYLIE NEWS/FARMERSVILLE TIMES/PRINCETON HERALD Freelance Sports Reporter – Wylie, TX Spring 2005

Wrote sports stories covering baseball and softball games for Farmersville High School and Princeton High School. Covered division 3A baseball and softball games. Interviewed athletes and coaches during press time. Conducted pre- and post game interviews.

EDUCATION

Bachelor of Arts (2003), Major: Journalism – Texas A&M University, College Station, TX

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