High School Client Service
Resume:
AD
MONIQUE ELLISON
S E N I O R A D M I N I S T R A T I V E P R O F E S S I O N A L
CORE
COMPETENCIES
Planning and organizing
Advanced In PivotTables, Etc.
Client Service Consultant
SAP Knowledge
Finance management
Marketing management
Excellent communication
Flexible
Quick thinker
Adaptability
Problem solving
Proficiency In Computer Data
EDUCATION
HIGH SCHOOL DIPLOMA
ELSIK HIGH SCHOOL
2014
ONSITE TRAINING
MEMORIAL HERMANN
2016
EMPLOYEE TRAINING
LENDING CLUB BANK
2017
PROFESSIONAL EXPERIENCE
PET CENTRIC RETAIL APRIL 2021– PRESENT
PETSMART
Oversee incoming clients bringing in animals for proper care and comfort and also overseeing specific tasks that’s giving each day.
Managed claims consistent with client and corporate policies, procedures, and regulations according to state guidelines that’s given
Maintained bookkeeping and records of job duties from importance to minor
Coordinated between billing departments and mitigated any issues at hand.
Assisted customers with prompt service and support service needs accordingly
Managed incoming calls, emails, and faxes throughout work schedule CUSTOMER EXPERIENCE AGENT JUNE 2017 – MARCH 2021
LENDING CLUB BANK (HYBRID-REMOTE)
Hybrid professional service agent, communicating with clients discrepancies and adhere to clients in a smooth workplace. Solving any major issues through workplace procedures
Reaching out to customers who are behind payments to discuss quick and prompt service on bill
Establish repayment schedules with client and solving the clients problem and mitigating clients problems
Communicating with managers and supervisors on different issues that’s adhere to proper service for clients
PATIENT ADVOCATE JUN 2016 – MAY 2017
MEMORIAL HERMANN HEALTHCARE SYSTEM
Overseen financial operations, overlooking invoices, and processing payments
Assisted patients in filling out proper paperwork and have clients check in accordingly
Routinely collaborated effectively with managers and supervisors to mitigate issues and improve current job scope
Certify the incoming equipment to make sure its running effectively and efficient for customers daily
Help other co-workers and learning other job trades while helping others with current tasks at hand
Facilitated timely check in by welcoming clients and quickly learning client needs and satisfy accordingly
Receive client feedback and have daily meetings with coworkers to fix any known issues at hand
PROFESSIONAL PROFILE
Im the perfect candidate to excel and grow as a professional. Im very knowledgeable and very flexible with work schedules and out of the ordinary emergencies that needs to take place at workplace. I have a high energy attitude and will fulfill any needs that’s asked. I’ve been efficient in every job task that’s been giving and will strive for the best ever step of the journey. Im uplifting and great working with others and have great communication skills. I can adapt with the company and ready for the next adventure and and ready for a challenge.
***************@*****.***
@monique
HOUSTON,TX 77099
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