Customer Service Relations

SHAUN THOMAS

SUMMARY

A driven individual with nine years of customer service proficiency and a proven track record of improving sales, customer relations and overall business productivity. Self-starter with years of hands-on managerial experience, business operations and team building skills.

EXPERIENCE

GoWirless / Victra (Verizon Retailer) – Sales Consultant Conshohocken, Pa • 2019 –

• Built relationships with customers to increase likelihood of repeat business.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Cleaned and organized the store, including the checkout desk and displays.

• Priced merchandise, stocked shelves and took inventory of supplies.

• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

• Cash handling through POS transactions as well as bank deposits. Wendy’s – Assistant Store Manager

Paoli, Pa • 2017 – 2019

• Supervised and trained 15 employees to decrease process lags and boost productivity

• Achieved recognition from senior management for contributions to the store's success by managing sales, employees, and operations to achieve optimal performance.

• Encouraged sales staff to cross-sell complementary products and services to customers.

• Managed multiple priorities in fast-paced environment.

• Interacted with customers to determine needs and offer product or service solutions.

• Cash handling through POS transactions as well as bank deposits. Walmart Stores Inc – Customer Service Representative Quakertown, Pa • 2013-2016

• Serves customers by assisting with sales and exceeding customer needs

• Welcome 50+ customers daily, assisting them with locating products and up selling services

• Handled customer inquiries, resolved issues in a timely fashion, while maintaining productivity in a fast-paced setting

CONTACT

***************@*****.***

215-***-****

Philadelphia, PA 19131

SKILLS

• Sales / Sales Goals

• Customer relations

• Staff training

• Performance improvement

• Complaint resolution

• Administrative

• Excellent communication

• Customer support

• Problem-solving skills

• Leadership

• Management

• Payroll

• Inventory

• HR relations / Scheduling

• POS

EDUCATION AND TRAINING

High School Diploma

Overbrook High School

Philadelphia, Pa • 2004

Some College

Desales University

Quakertown, Pa • 2009-2010

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