Customer Service Data Entry

Themba Miti

**** *. **** ******

Brooklyn, New York 11236

347-***-**** *******@*****.***

Customer Service Representative

Detail oriented and quality assurance focused professional trained in customer service support and reservation scheduling. Successful track record of handling complicated assignments and clerical work. Dedicated to maintaining strict customer confidentiality.

Areas of expertise include:

Strong Verbal & Written Communication Skills; Microsoft Word & Excel; NYCT Adept data system; type 40 wpm

Professional Experience

NYC Bike Share, LLC Brooklyn, New York

Customer Service Representative – Call Center 2013 – 2013

•Acted as primary point-of-contact between NYC Bike Share and its members

•Documented all member interactions and resolutions in SBE data entry system

•Escalated calls to the appropriate personnel or department when necessary

•Reported bike and station issues to dispatch

•Troubleshot member issues to obtain resolution

•Responded to member emails

First Transit, Inc. Long Island City, New York

Transit Control Officer –Access-A-Ride 2012 – 2013

•Acted as liaison for clients, dispatchers and drivers to coordinate transport

•Assisted in training of new employees regarding company procedures and protocols

•Provided conflict resolution for scheduled client transport discrepancies

•Performed scheduling and confirmations for client transport reservations

•Documented all client interactions and scheduling in ADEPT data entry system

D. F. King and Company Brooklyn, New York

Customer Care Representative-311 NYC 2009 – 2011

•Navigated the SIEBEL 311 data system to provide information about over 4,000 non-emergency NYC government services

•Documented customer complaints, suggestions and/ or observations which were then reported to the appropriate agencies for review

•Initiated conference calls through language interpreter services as required

Inbound Call Center Representative

•Handled inbound calls for a major corporate restructuring and recapitalization campaign

•Detailed campaign objectives, materials and initiatives to contractors, employees and clients of financial investment firms

•Handled inbound calls for a proxy vote campaign

•Provided information to shareholders on proposals and voting procedures

•Data entry of customer information updates

Wonolo New York and New Jersey

Wonoloer 2014 -- 2016

•Performed various office tasks as required by assignment, ranging from responding to customer inquiries to replying to emails

UberEats NYC, New York

Uber Partner 2016 -- Present

•Pick food up from local restaurants

•Deliver food to the customer in an expedient, courteous and professional manner

•Report any issues with restaurant or customer to Support for further instructions

Education

St. Johns College – Johannesburg, South Africa

A-Levels Diploma 1991

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