Customer Service Quality
Resume:
Alexandria Work History
Rosario
Contact
Address
Leominster, MA 01453
Phone
***.***********@*****.***
WWW
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Skills
• Customer service
• Order taking
• Cleanliness
• Service quality
• patients
• hardworking
• respectful
Languages
English
Native or Bilingual
Spanish
Dedicated professional with a proven track record in customer service and cleanliness, honed at Asian Imperial Restaurant and other esteemed venues. Excelled in enhancing service quality through meticulous attention to detail and fostering warm customer relationships. Demonstrates exceptional hardworking ethos and respectful communication, significantly improving customer satisfaction. Skilled in order taking and adept at managing high-pressure situations, showcasing both hard and soft skills effectively.
Restaurant Waiter
Asian Imperial Restaurant, Lunenburg, MA
2024-07 -
Current
Maintained clean and organized dining areas for
optimal guest experience.
•
Cultivated warm relationships with regular
customers.
•
Answered customers' questions, recommended
items, and recorded order information.
•
• Got a bit of bar tending experience
Delivery Driver
Ny Pizza, Leominster, MA
2024-05 -
Current
Delivered packages to customer doorsteps and
business offices.
•
Completed on-time deliveries by choosing best and
most efficient routes.
•
Improved customer satisfaction by ensuring timely
and accurate deliveries of products.
•
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
•
Child Caregiver
Ymca Of Central Massachusetts, Leominster
2022-06 -
2024-04
Sanitized dishes, tabletops, toys, and frequently
touched surfaces to prevent spreading of germs.
•
Ensured child safety through diligent supervision and adherence to established protocols.
•
Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling
situations effectively.
•
Education
Native or Bilingual Applied positive behavior management techniques to enhance social interactions and emotional
development.
•
Host
Longhorn Steakhouse, Leominster, MA
2021-04 -
2022-05
Handled high-pressure situations with composure,
effectively managing large parties or unexpected
events during busy shifts.
•
Answered customer questions about hours, seating,
and menu information.
•
Took reservations and to-go orders by phone,
answered customer questions, and informed of
accurate wait times.
•
Enhanced customer satisfaction by promptly
greeting and seating guests upon arrival.
•
Fitchburg High School - Fitchburg, MA
i currently have my high school diploma and i took a course on cybersecurity at MWCC for a semester
2023-06
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