Accounts Receivable Customer Service

Annamarie Bonfiglio

**.***********@*****.*** Orlando, FL. 407-***-****

Objective

Experienced and dedicated professional seeking a position in Accounts Receivable/Payable or Customer Service where strong communication skills, proven success in collections, and account management expertise will contribute to the organization’s success. Professional Experience

Pro-Source Warehouse — Member Services Representative Orlando, FL July 2023 – Present

• Contact Builders, Contractors, and Designers to reactivate memberships and maintain engagement.

• Make a minimum of 400 combined calls and emails weekly, assessing accounts for reactivation based on past volume, claims, or issues.

• Communicate with Leadership and Account Managers to coordinate follow-ups.

• Prospect and qualify new potential members.

Independent Contractor — Collections & Accounts Receivable Specialist Orlando, FL March 2019 – July 2023

Provided contracted collections and accounts receivable services to multiple companies:

• Debt Collectors International – B2B & Consumer 3rd Party Collections: Conducted skip tracing and successfully collected on past due accounts before litigation.

• Forness Properties – Accounts Receivable: Entered and processed job order invoices; posted payments and managed sub-accounts under a master portfolio; communicated with past due accounts to secure payments.

• Southeast Floors – Collections Representative: Managed a portfolio of 120+ day old accounts, reconciling reports prior to invoicing and collecting on balances up to $1.5 million.

• Signature Flight Support – A/P & A/R Collections Specialist: Researched delinquent accounts, prepared invoices and statements, processed payments, and collected on a portfolio valued up to $1.5 million.

Toho Water Utilities — Collections Analyst / Data Entry Kissimmee, FL June 2017 – March 2019

• Reviewed delinquency reports, payments, and credit history to determine collection actions.

• Analyzed billing cycles and calculated rates, prepared adjustments, and handled B2B collections.

SeaWorld Parks and Entertainment (Call Center) — Vacation Team Specialist Trainer Orlando, FL August 2013 – June 2017

• Trained Vacation Specialists and Customer Service Agents.

• Updated training manuals, handled escalated calls, and conducted quality reviews.

• Coached teams to meet performance goals and deliver exceptional guest service. Aon Hewitt Corporation — Human Resources Benefit Specialist Orlando, FL May 2011 – August 2013

• Processed health insurance coverage, 401(K) distributions, and other benefits.

• Assisted employees with benefit inquiries using SAP, QuickBooks, PeopleSoft, and related systems.

• Provided information in line with company policies and procedures. Education

• High School Graduate, Coconut Creek High School, Pompano Beach, FL

• Broward Community College, Coursework in Accounting and Business Management Skills

• Proficient in debt collection strategies and AR/AP processes

• Strong negotiation and communication skills

• Detail-oriented and compliance-focused

• Extensive experience with SAP, QuickBooks, PeopleSoft, Yardi, Salesforce, Sedona, Simplicity, Palm, and RFMS

• Outstanding customer service and relationship management abilities

Contact this candidate