Customer Service Data Entry
Resume:
PROFESSIONAL SUMMARY
Motivated team player experienced in providing exceptional
customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Adventurous, ambitious professional skilled in articulate communication and exceptional customer interactions. Driven to deliver outstanding service and foster positive relationships, always aiming to stand out in dynamic environment. EXPERIENCE
Customer Service Representative
February 2025 - June 2025 TransPerfect, El Paso, TX Handled customer complaints and inquiries in a courteous and efficient manner.
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Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
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Developed strong customer relationships and loyalty through effective communication.
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Responded to telephone inquiries and complaints following standard operating procedures.
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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
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Utilized problem-solving techniques to identify solutions for complex customer inquiries.
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Processed orders, returns, and exchanges in an accurate and efficient manner.
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Assisted customers with product selection by providing detailed information about available products and services.
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• Met daily customer service quotas with a focus on quality. Remained open to feedback from supervisor and peers to build and improve skills set.
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CONTACT
********************@*****.***
El Paso, Texas 79907
SKILLS
• Customer service
• Active listening
• Time management
• Data entry
• Customer relations
• Call center experience
• Problem resolution
• Payment processing
• Professional telephone demeanor
• Customer satisfaction measurement
LANGUAGES
Spanish
Fluent
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ANGELICA SUAREZ
Shift Manager
September 2019 - January 2025 Church's Chicken, El Paso, TX Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
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Updated and maintained database with accurate customer information and timely data entry.
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Tracked all incoming calls and emails from customers using appropriate software applications.
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Monitored daily performance metrics such as call volume, wait times, resolution times.
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• Performed data entry tasks accurately and in a timely manner. Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
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Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
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Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
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• Processed customer adjustments to maintain financial accounts.
• Trained and supervised new staff members.
Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
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• Addressed customer complaints and resolved conflicts. Promoted customer satisfaction by addressing complaints and issuing refunds.
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Established and maintained positive and professional employee relationships.
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Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
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Assisted customers with product selection, providing exceptional service experience.
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Taught newly hired team members and shift managers business policies and procedures.
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Maintained knowledge of store products and services to make recommendations to customers.
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Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times.
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Conducted daily walkthroughs of the store, identifying potential risks or hazards.
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• Prepared and submitted daily reports to management.
• Promoted store specials and limited-time offers to customers. Identified areas of improvement within the team and implemented strategies to increase productivity.
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Communicated important company information and policy changes to staff members.
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Provided coaching and mentoring sessions to help employees reach their goals.
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Reported equipment repair and employee training needs to managers.
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• Enforced safety and sanitation regulations.
Inspected completed work to verify conformance with quality standards.
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Trained team members in equipment operation and proper use of PPE.
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Motivated employees and increased morale with performance incentives.
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EDUCATION
High School Diploma
June 2022
Bel Air High School, El Paso
Accounting and Information Systems
University of Texas in El Paso, El Paso
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