Social Services Organizational Effectiveness

Kendra M. Harris

*****************@*****.***• 504-***-****

LinkedIn • New Orleans (Algiers), LA 70114

Accomplished director of operations and programs with 15+ years of proven history in leadership and management in both social and academic industries. Solution-driven, strategic expert with demonstrable history in implementing educational, cultural, instructional, and institutional program designs to foster learning and development in dynamic environments. Detail-oriented author with an extensive record of applying cognitive contingency approaches, training and learning, hiring, and curriculum designing. Leverage excellent analytical abilities and communication skills in building multicultural social environments, staff management, student, and parent consultation, as well as client relationship administration. Areas of Expertise

Program Design & Management

Organizational Health and Culture

Curriculum Planning & Execution

Business Evaluation & Reporting

Lead Educator

Conflict Resolution

Organizational Structure

Public Relations

Client Relationship Management

Training, Hiring & Learning

Team Management

Management Consultation

Accomplishments

● Effectively lead a team of 125+ members, including technical writers, community and executive organizers, and institutional organizing units.

● Authored Laced Bloodline and Let Me Taste i.e., optimized as an education tool for adult counseling and community development.

● Featured in a published article on “Arts Credited for Academic Strides in Jefferson Parish Schools”, in Times Picayune newspaper by Jenny Hurwitz.

Career Experience

The Break Room NOLA 03-2025 - Present

Certified Trauma Informed Transformation Coach/Session Guide Relief counsel for anxiety, stress, fear, and anger

● Provide client relationship-building through relief coaching Crescent City Schools - Aurora Program, New Orleans, LA 09/2024 - 01/31/2025 Served as reading interventionist and state test administrator to excel students with individualized education plans to address learning and behavioral challenges - Educator - Reading Interventionist YouFit Gyms, New Orleans, LA 07/2024 - 09/2024

Asst. General Manager (temporary appointment - contracted consultant) Led and supervised a sales team of up to 15 while maintaining facilities operations and club member satisfaction. Create and manage both internal and external marketing events.

● Coach for team-building and increased sales

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Ujamaa Economic Development Corporation, New Orleans, LA (temporary appointment) 01/2024 - 05/2024 Senior Program Officer

Search and apply for community infrastructure grants to provide funding to public space-based cultural and educational programming to support connected communities. Develop and implement programs and projects in Greater New Orleans.

● Collaborate with city stakeholders and political leaders regarding public space projects People’s Institute for Survival and Beyond, New Orleans, LA (HQ) and National 10/2019 – 01/2024 Asst. to the ED/National Board Liaison/Leadership and Projected Thought Team Oversee communication and designing operations, including public relations, planning, executive governance, and program design. Direct organizational functions consist of social constructivism, program management, and equity

(Undoing Racism Workshop). Act as team strategist and allocate facilitators to operate the national Undoing Racism Workshop both virtually and in-person. Perform as front contact person for PISAB’s communications and operations. Develop think groups to report and address systemic and institutional change.

● Change Agent/Administrative Direction/Program Design and Implementation. Algiers Charter School Association, New Orleans, LA 11/2015 – 05/2019 Educator

Advised and reinforced leadership group dynamics (SGA). Built cultural courses for ESL learners across the school. Taught a diverse range of subjects, including social studies, World Geo, technical writing, business English, and English I/II.

● Created SGA and Cultural Arts performing groups; cultivated excellent relationships to encourage academic success.

Dillard University/Nunez Community College, New Orleans, LA 08/2013 – 08/2016 Adjunct Professor

Guided courses on critical analysis and reasoning, English and African World Survey. Educated students in sharpening oral and written vocabulary acquisition/articulation. Aided students in livelihood and assignments to improve critical thinking abilities and analytical skills.

● Published Cultural Genocide by Western Education Revisited (Dissertation), and Curriculum Development (ex. Who Moved My Cheese Curriculum Model).

Models for Success/JPPAS, New Orleans, LA 01/2010 – 08/2014 Arts-Integrated Educator/Facilitator

Served as an artist educator and assisted students with analytical skills, assignments, and general queries. Tutored and aided students in communication skills to enrich vocabulary acquisition and written presentation.

● Exhibited outstanding relationship-building skills that helped influence academic success. Natural Genius Homeschool Advantage, New Orleans, LA 10/2008 – 12/2013 Founding Director/Educator

Performed as Chief Executive Officer/ Structural and Academic Operation Analyst and facilitated supervision and required training to staff. Conducted and coached home school students from 3 - 20 Y, preparing and employing effective curricula.

● Devised curriculum targeting alternative approaches of connecting and educating and delivered professional learning for parents and teachers to promote academic success and foster relationships. Additional Experiences

LMH Agencies, New Orleans, LA, Chief Management Consultant, Present (by contract only) Community Educator and Organizer, Presented research and delivery - abroad studies Page 2 3

Education

-PhD, Transformative Leadership (Sociology & Cultural Anthropology)

-Certified Trauma Informed Transformation Coach and Educator

-MLA, Sociology/English & Cultural Anthropology

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