Software Engineering Customer Service

Monteray Jackson

**** ********** ****, *********, ** 21239 / (443) 651 - 9219 / *************@*****.*** Education

Bachelor of Science at Morgan State University Location: Baltimore, Maryland Major: Computer Science

Professional Summary

I am an experienced business office professional with skills in computer programming, data science, and software engineering. I am very enthusiastic about productivity, efficiency, reliability, commitment, and success. In the past, I have demonstrated my ability to adapt successfully to various positions. I am confident in my ability to use my skills, adaptability, and knowledge for business, when entering a new working environment. Skills Summary

Business Knowledge - Capable of performing assigned duties and following standard operating procedures as a clerical or IT professional in any business office setting. Knowledgeable of CompTIA A+ training fundamentals. Programming Languages - Proficient in the use of C++, JavaScript, HTML5/CSS, Python, and various other programming languages for application development.

Projects/Research - Ability to utilize a combination of problem solving, statistical and structural data analysis, database management, and software engineering techniques for research and visualization of various data science projects. Web Development Techniques- Ability to design, develop, implement, and deploy web applications with the use of SDLC (software development life cycle) procedures, programming code, and software/website development environments (such as Microsoft VS, Anaconda3, Unity Graphics, and NetBeans). Utilized software development platforms for practice and completion of UI/UX designs, databases, machine learning and AI projects. System Maintenance - Basic knowledge of computer system operation, administration, cybersecurity, and maintenance procedures and standards. Coursework/Projects

Coursework

Proficiency in all computer science coursework, which includes data structures, programming, operating systems, network design, computer architecture, artificial intelligence, statistics, software engineering and cybersecurity. Projects

- A sequential search and sorting project which demonstrates the use of C++ programming for list methods, and prototype functions.

- An artificial intelligence project involving the use of Python programming language for demonstrating the combination of imported libraries and plotting functions used to train an AI agent for graphical data visualization.

- An Airline Ticket Dispenser project that encapsulates the entire software engineering process from requirements document to prototype creation and testing to security and maintenance.

Work Experience

Amazon Fulfillment Center Seasonal (intermittently) since 2016 Duties involved the use of computer terminals and RF scanning devices for the processing and shipment of products for distribution. Picking, sorting, packing and staging products for shipment. State of Maryland Department of Transportation 07/2022 to 08/2022 Performed receptionist duties, such as telephone messaging and providing information about vehicle citations to the public. State of Maryland Department of Labor 02/2019 to 08/2019 Processed worker’ s tax credit applications by verification of social service benefits and public records. Also performed, file management and updated client records with the use of Google Docs. State of Maryland Department of Assessments and Taxation/Department of Social Services 12 years Provided efficient and detailed customer service to clients seeking real property information, performed various clerical duties, including front desk and multi-line telephone reception, proofread legal documents, and received three promotions during my time.

Honors, Clubs & Awards

Dean’s List - Fall 2015

National Society of Leadership and Success (NSLS) – Fall 2019 Websites LinkedIn Codecademy

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