Data Entry Customer Service

SHANNON WHITE

* ********** **, ***** *****, AR **715 ꞏ 479-***-****

*************@*****.***

https://www.linkedin.com/in/shannon-white-1bb067129/ Highly dependable and ethical administrative professional who has demonstrated operational efficiency, time management, attention to detail, and enhanced records management by providing executive support in workflow optimization techniques that boost productivity, reduce labor, and uphold business integrity. Recognized for exemplary customer service, communication, and team collaboration with expertise in data entry, transcription, project management, process improvement, and ensuring office productivity. Outstanding ability to manage multiple tasks, prioritize work efficiently, and quickly adapt to different processes and objectives. Performance-oriented with an in-depth understanding of advanced organizational skills as well as experience overseeing and managing employees successfully. ꞏ Data Entry

ꞏ Transcription

ꞏ Filing systems

ꞏ Document Scanning

ꞏ Records Management

ꞏ Microsoft Office Suite

ꞏ Administration and Operations

ꞏ Policy Development

ꞏ Proofreading

ꞏ Customer Service

ꞏ Multitasking and Organization

ꞏ Decision-Making

ꞏ Employee Supervision

ꞏ Scheduling Management

ꞏ Account Reconciliation

ꞏ Staff Training/Development

ꞏ Project Management

ꞏ Inventory Management

ꞏ Workflow Optimization

ꞏ Accounts Payable & Receivable

ꞏ Payroll Administration

ꞏ Database Administration

ꞏ System Administration

BARNES VENTURES (Remote part-time position) Sep 2024 - Present ꞏ Perform bookkeeping duties on three different accounts. ꞏ Enter invoices in Quickbooks Online and compare them to bank accounts online. ꞏ Reconcile Quickbooks accounts with bank accounts weekly, as well as monthly. ꞏ Provide weekly list of missing receipts not yet entered into the system to the CEO. WALMART HOME OFFICE (Temp position) Jul 2024 - Sep 2024 Data Entry Clerk

ꞏ Updates both alphabetic and numeric data in the proper database systems. ꞏ Reviews data for discrepancies and resolves errors. ꞏ Consolidates duplicate records per standard protocols. ꞏ Maintains confidentiality of all personal and financial information at all times and in accordance with HIPAA regulations.

ROGERS POLICE DEPARTMENT Jun 1990 - Jul 2024

Police Records Supervisor Mar 1998 - Jul 2024

ꞏ Improved office operations and increased productivity by automating case, accident, and ticket entries reducing data entry time by 50%.

ꞏ Reduced filing time by 85% by creating a scanning and review system for files to be stored electronically, so originals can be destroyed, eliminating the need for filing. ꞏ Improved customer satisfaction to 99% by creating a "Comment Card" in which the public could provide feedback on our level of services.

ꞏ Assisted in the development of departmental policies related to records management, ensuring compliance with local, state, and federal regulations.

ꞏ Successfully researched, setup, tested, and implemented numerous software programs for the department, such as DigiTicket, New World CAD, Mobile and Records, Lawman, NextRequest, eCrash, InTime, etc. ꞏ Maintained a thorough understanding of current records management trends and best practices, incorporating new ideas into departmental processes as appropriate. ꞏ Created a Forms Management system including creating, updating, and deleting all forms for the department. ꞏ Managed the secure destruction of records in line with retention schedules to protect confidential information and comply with regulations.

ꞏ Fostered positive relationships with external agencies such as courts and other law enforcement organizations, facilitating efficient information exchange. ꞏ Conducted regular audits of the records system to identify discrepancies and implement corrective measures. ꞏ Streamlined scanning processes by implementing standardized procedures for digitizing physical documents, resulting in more efficient record management.

ꞏ Hired, developed, and trained staff, established and monitored goals, and conducted performance reviews. Administrative Assistant Jan 1993 – Mar 1998

ꞏ Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business requirements.

ꞏ Created and updated records and files to maintain document compliance. ꞏ Greeted incoming visitors professionally and provided friendly, knowledgeable assistance. ꞏ Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.

ꞏ Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.

ꞏ Continued supervisory responsibility for the Records Unit. Executive Assistant to the Chief of Police Jan 1991 – Jan 1993 ꞏ Maintained strict confidentiality in all aspects of personal and business information. ꞏ Enhanced executive productivity by preparing meeting agendas, responding to emails and calls, and efficiently managing schedules and appointments.

ꞏ Streamlined office operations for optimal efficiency by implementing effective filing systems, updating spreadsheets, preparing financial and budgeting reports, and creating presentations to assist the Chief. ꞏ Streamlined operations of the Records Unit and assumed supervisory responsibility at the Chief’s request. Records Clerk/Criminal Investigation Transcriptionist Jun 1990 – Jan 1991 ꞏ Performed typing, data entry, and compiled, sorted, and filed a high volume of documents, as well as answering incoming calls as required.

ꞏ Maintained accuracy of records by verifying data, resolving discrepancies through thorough research, and updating with new information.

ꞏ Provided excellent customer care by responding to inquiries and requests for information while following confidential regulations to maintain privacy.

ꞏ Transcribed police detective interviews of victims, witnesses, and suspects in open investigations. EDUCATION

American Business College

Computer Software Specialist

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