Data Entry Project Manager

Laurie Stark

Here We Go: I believe in the mission of greeting the day, being positive and helping others. I enjoy my children, the great outdoors, volunteering, kayaking, camping, music, concerts, games, hiking, camping, time with family and friends, volunteering and being creative. I like the mix of B2B as well as residential/consumer sales challenging myself along with meeting goal. I am a lifetime learner, team player and like the challenge of turning a "No into a yes" with education, how it benefits, listening to rebuttals and helping the potential client to see how the service I could make their business or life less complicated or easier in process. I thank God for my life and I thank you in advance for your time and consideration. Cortland, NY 13045 **********@*****.*** +1-315-***-****

Professional Summary

Qualifications- CRMS, Customer relations management networking background, leadership qualities, retail sales, product demos, pricing, industrial experience, outdoor retail events, project manager experience, Local rep for Juvenile Diabetes Research and Puzzle Solvers Autism Awareness. I am a quick learner who can work independently and manage others, shift leader, banking, order entry, cash applications, customer relationship management software/programs (crms) along with multiple Software as a Service programs (SaaS) flexible and can adapt to frequent change and goal oriented short and long term. I will always represent the company I work for ethically, with pride, diligence, and integrity. I have many years invested and experienced with all Microsoft software, business procedures, taxes, registration, preparation, IRP Road Tax, bookkeeping and reconciliation. I have excellent data entry skills, which is an asset with any type of heavy typing, data entry or chat online. Accuracy 99.99 %, accounting software, banking, deposits, team lead, tech support, tier 1 resolution, alpha and numeric 7000 kph (key strokes per hour) typing 85 -90 wpm. I have a high school diploma with a college education as well. Many years of sales and marketing experience, was a administrative assistant for traffic department shipping for assembly to 13 different countries via air and boat shipments, coordinated with inspector, in house shipping department and was fill in mail clerk and shipping clerk. My husband and I had a transport business I did the books for and aso helped a few friends who owed back taxes for not filing from owning their own business. I did that for them and was able to come to a great resolution. IRS and they were both happy. Travel and tourism assistant manager for a hotel restaurant and loved helping people. Since my first kool-aid stand at 6 when they were paving the road on on a hot summer day bit by the bug to help others and be in business...I have loved sales. I am sharing that I like to know how things work, keep at it, love learning, technical mysteries along with all kinds of puzzles. I mention this because these things can help make an impression of who I am. You only have this few pieces of paper. It is a non-traditional resume in some ways. Thats ok. It is unique like me. Some say its odd however I love taxes. Its all right there. Things change in life, people, history, lives one thing that is constant is math, equations and taxes are just like math, Knowledge resources and determination. With the exception of updated or new tax laws/breaks its all right there and I love numbers too. Their both consistent and constant. So with all of that, taking a breath right? oh and I have a genuine interest in people, down to earth and like helping them. I let them know with patience and ears that listen not to reply that I'm here for them. That is what makes me unique like this resume and my abilities. You can't fake genuine interest my turn key office or on the job in person. That is what builds trust, relationship, ROI and long term customer retention. Authorized to work in the US for any employer

Work Experience

Uber/Lyft Driver

Uber-Town of Cortlandt, NY

February 2023 to Present

In addition to Edison aide employment for my Mother, I also worked and do presently as a Uber and Lyft driver and added recently Spark Walmart delivery drive. Committing to timely deliveries, picking up passengers and also food delivery. I take pride leading my services and run my business model as such. Creating a nice experience for people in addition to trivia cab birthday cab or holiday / seasonal cabs. Increasing revenue I purchased various items for people. Also keeping in mind food allergies, age or dietary restrictions. I would purchase $1 big size items t resell them for $2. Receive profit of $1 on each while maintaining inventory cost the same. Chargers, conversation if they like or music, a megaphone for trivia sound effects, a cowbell, games for kids, emergency just in case items, and yes decoration end result to give a great experience, positivity, fun resulting in consistent 5 star reviews running my business.

CDPAP Health Care Provider

Edison Home Health Care-Rochester, NY

October 2022 to Present

I recently became my Mother's Home Health Care Aide and separated formidably with WIPRO, beside and implanted medical heart monitors. I provided customer service, instructions regarding installing, resolved technical issues and maintained a current calendar of appointments, along with an inbound call line with the ability to call back and or call out to current clients. I am looking for something that is 40 hours, however I will have flexibility to still assist my Mother is she needs me. We decided it would be best to have me as her daughter, rather than a stranger. So that is where I am at. I am interested to speak with you more regarding this opportunity. Thank you for your time.

Senior Employment Security Clerk

NYS Department of Labor ~ NYS Department of Health-Remote

April 2020 to October 2021

As a senior employment security clerk with NYS DOL, I was certified as an examiner and fraud security clerk, protected and secured information, processed pending claims, worked with translators, verified certifications, worked with docu view for submitted documentations, worked with 2 screens of 8 different logins/programs, Sessions computer programs. I also became trained to work at federal level for fraud and documentation, work visas, green cards and aliases. Also conducted tech/troubleshooting/resolution.

As a intake/evaluator for the NYS Department of Health I work in 4 departments of the call center from inbound calls of 400 to evaluations, intake, scheduling and will be trained for tier 1 resolution. Both of these positions are due to the current covid pandemic. I am a tax preparer that is a seasonal opportunity.

I have my own home office and am looking for remote work to utilize my education, experiences and ability. The NYS system is not set up to work remotely. I was commuting 1.5 hrs x 2 plus working 12 hr days. Unfortunately I had to resign due to commute was too far and going into winter it was a decision I had to make.

Tax Preparer (Seasonal) Returned to the work force with 25% disability/ Workers comp. 1 year.

Jackson Hewitt-Corning, NY

November 2019 to April 2020

Seasonal Certified Tax Preparer - Responsible for numerous tax returns for the season, assisting, filing, educating and creating a great experience for the potential or current client. Income tax preparation for individuals and companies, all forms schedules, processes, computer proficiency, ability to engage with client while typing with accuracy 90-95 words per minute, documenting clients responses, Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner. i completed proper tax forms regarding policies and in compliance with state and federal terms. Ability to engage with client while documenting and conversing.

Did taxes for Big Sun Transport, 1989 - 1998 business my husbands and had. Also maintained and did all the road tax for 13 states for IRP plate, did taxes for season sand bagging company as well as personal taxes with capital gains/losses, rental properties, investments, retirements and businesses. Love taxes! Love math! Love people!

Face to face in house tax preparation which leads to virtual for 2020-2021 virtual preparing, in addition to face to face and drop off preparations.

Outside Sales Representative/Account Manager

Charter Communications-Syracuse, NY

February 2017 to October 2018

I worked as a Direct Sales Representative on the residential side of sales internet, voice and cable. I love sales, the challenge and educating turning a no into a yes. I was offered a position in February 2017 after merchandising 13 stores for home, health, beauty, pet, seasonal, bath & body and dollar values for Imperial Merchandising based out of Olean N.Y. I went there after my season ended with BC Commodities. Training for Charter Communications started March of 2017. I work the requirements of being outdoors in all elements, utilized crm software, tablet, cell phone and executed time management. I was given 500 leads within a given area in Onondaga County. Every 30 days. 10 a.m. to 8 p.m. at night or sometimes longer if needed. 6 days a week is the desired work schedule. I am a hard worker. Unfortunately I got hurt and was out of work from November to October 2018. I love sales. I am very familiar with cellular/ telecommunications services, internet, voice and cable. I would like the opportunity to get into sales/ business accounts again. Good company. I also do contract jobs for New York State Lottery along with updating terminals at Cortland locations.

BC Commodities Assistant Office Administrative Assistant

Bernard & Sandra Cornelius

1-800-***-****-April 2016 - October 2016 Freeville, N.Y.

Employed for one season April - October through a job agency called Express pros, located in Ithaca, N.Y. Multiple office duties, office management on my own, accounting, invoicing, account resolution, cash management, skimming and reconciliation, credit crm management, multiple phones, typing 85 wpm, alpha numeric entry 7000 key strokes per hour, daily mail, customer service, face to face and on the phone, emailing, quotes for freight, company invoicing, QuickBooks and Excel spreadsheets for each line of business and banking reconciliation. Company had 4 lines of business: Apartments, Sandbagging, Dump hauling and building houses. I worked with all 4 lines of business alongside the owners. Driver logs, credit cards and reporting. All facets that were associated with their fleet of trucks and trailers, insurance, registrations, mileage reports to NYS along with the IRP reporting for fuel tax. I am able to use all types of office equipment as well as fix technical issues. I am experienced with office machines and business procedures, along with Microsoft software. I have excellent data entry skills, alpha and numeric 7000 kph (key strokes per hour) typing 85 wpm. I am extremely customer service oriented and enjoy helping people get issues resolved. Highly experienced in office positions, office etiquette and completing daily tasks at hand in timely fashion. I am a team player but can work independently to produce positive results and meet deadlines. I am able to work overtime whenever necessary.

Apple Tier 1 Tech/Customer Service & Turbo Tax Canadian Tax Specialist & Apple

Concentrix Corporation Contracted Agent-California City, CA February 2015 to November 2016

Contracted/bonded agent Turbo Tax & Apple worked from my home office. Fremont, C.A. February 2015 to November 2015 1-800-***-****

Customer care/tech resolution for Turbo Tax customers Canadian market helping with their tax returns, troubleshooting, probing, concierge service, retail store consults, appointment settings, tier 2 resolve, email, multiple system logins, weekly payroll, team support, Adobe trainings monthly, self-managed timecards, process payments, remote support, worked overtime hours frequently and promoted to advisor. I was recognized for 100% csats, ( customer service ratings) from customers. Received awards for achievements as an individual remote team player but also contributions to others and going above and beyond for the customer. Achieved Great North Star surveys from customers as well as piers and was promoted to day shift after working two different programs for national companies Turbo Tax and Apple. I connected to customers computers remotely to troubleshoot and resolve issues. Extra mile experience for clients. I had gotten injured and had to move to sons home temporarily as I couldn't walk.

Strategic Account Rep

JM Murray Inc-Cortland, NY

2010 to 2014

I was responsible to create product awareness and generate sales for children's oral hygiene product line. This position was new and was able to implement marketing campaigns through website asst. admin, invoicing, product quotes, email and fax campaign thought out the United States and targeting day care centers who received quarterly federal funding. I proudly doubled sales from $100,000 just shy of $200,000. I flew out to Kansas City 3 day event promoting OraLineKids products & demonstrations. I also did local demos for generating revenue as well in neighboring counties along with Cortland County. I was let go illegally. Filed a case and won my case. I was awarded all monies due back to that day.

Regional & National Marketing Coordinator - Company downsized

Fastenal-Cortland, NY

2009 to 2010

Responsible for bringing in business and increasing sales within local branches within my hub territory-

New York and New England Region. Worked with 17 District Managers and 4 Strategic Account Specialist Performed research and investigated companies at a corporate level. Documentation for all work performed. Acquired 2 -$1,000,000 contracts for the company. Company downsized. There were 14 of us throughout the country that were laid off.

Full time Administrative Personnel-closed

Kelly Services, Robert Half-Cortland, NY 2007 to 2009

3 years as a seasonal/temp tax preparer, 2 years accounts receivables clerk 6 months data program coordinator & field test specialist, temp accounts receivable clerk, temp shipping & receiving clerk

Account Representative/Assistant Manager

Run Wireless-Cortland, NY

2001 to 2006

Responsible for all facets of Assistant manager, customer resolutions, technical support, educating clients on products, open/close stores, completed deposits, phone, billing issues, accounts receivable, payable, invoicing, edi processing/deposits, tax prep and quarterly payments, coordinating monthly promos, storefront and managing inventory, up selling, tracking shipments, FedEx follow up, market via cold calls, lead monthly and quarterly meetings. Vast array of duties regarding high end cellular, digital cable, accessories, alarm systems, and customer satisfaction for Nextel, Also responsible for selling, educating and managing in store vendors we partnered with Sprint & Voice Stream ( an option for those not credit worthy for Nextel Accounts) ADT Home & Business Alarm systems (Bonded agent) Dish Network and hired 2 contracted agents to do the install in local municipalities only.

Education

High school diploma or GED

Associate in Business Administration emphasis Sales & Marketing

Tompkins Cortland Community College & Colorado Tech University

Skills

•Invoicing (10+ years)

•New Product Development (5 years)

•Marketing (10+ years)

•Management (10+ years)

•Excel (10+ years)

•Accounts Payable

•Training (10+ years)

•Project Management

•Accounts Receivable

•Filing (10+ years)

•Typing (10+ years)

Accounting Software marketing (10+ years)

Office Management (10+ years)

Data Entry

B2B Sales (10+ years)

Google Docs

•Receptionist (5 years)

•Account Management

•Negotiation (5 years)

•Computer literacy

•Editing (10+ years)

•Inventory Management (10+ years)

•Product management

•Help Desk

•team player (10+ years)

•Software Troubleshooting

•Hotel experience

•Team management

•Computer skills

•SharePoint

•Customer Service (10+ years)

•Research (10+ years)

•Merchandising

•Event Planning

•HubSpot

•Property management

•Microsoft Access

•Word (10+ years)

•Public relations

•Public Speaking (10+ years)

•Windows Xp (10+ years)

•Telemarketing

•Tax Experience

•Tax Experience (10+ years)

•Web Design (5 years)

•Recruiting

•Management

•E-Commerce

•Social Media Management

•Time Management (10+ years) Accounting

Sales Experience

Identity & access management

Fax (10+ years)

Business Development

Banking

•Wordpress (3 years)

•Billing (10+ years)

•Market research

•Quickbooks (1 year)

•Direct Sales

•AI

•Content management systems

•Windows (10+ years)

•Pre-sales

•Data Entry (10+ years)

•Powerpoint (5 years)

•Technology sales

•UPS (10+ years)

•Microsoft Powerpoint

•Payroll

•Salesforce

•Door-to-door

•CRM Software (10+ years)

•90 wpm (10+ years)

•Human Resources (5 years)

•Sales (10+ years)

•Debits & Credits

•Vendor Management (5 years)

•Active Directory

•Computer Networking

•Team Leader (10+ years)

•Keyword research

•Communication skills

•Live chat

•Customer Relationship Management

•Marketing Communications (10+ years)

•User Interface (UI)

•Technical Support (10+ years)

•SaaS (10+ years)

Teaching (10+ years)

Team Building (10+ years)

B2B Sales

Relationship Management (10+ years)

Kronos (5 years)

Branding

•EDI

•Presentation skills

•Sales Management

•Events Management

•Order Entry

•Outside Sales

•Section 8

•Mac OS

•typing (10+ years)

•Inside Sales

•Microsoft office (10+ years)

•Microsoft Excel • Microsoft Word Links

https://www.facebook.com/laurie.stark.92/

Certifications and Licenses

PTIN renewable

Certified Fraud Examiner

Groups

JDRF Juvenile Diabetes Research Foundation

Present

Puzzle Solvers Autism Awareness

Present

March of Dimes

January 2006 to January 2009

United Way

1985 to 1989

Additional Information

• Additional Qualifications- Networking background, quick learner who can work independently and manage others, team player, shift experience and banking. I represent the company I work for ethically, with pride, diligence, and integrity. I am experienced with office machines and business procedures, along with Microsoft software. I have excellent data entry skills, alpha and numeric 7000 kph (key strokes per hour) typing 85 wpm. I have sales and marketing experience too. I have internet and cell phone capabilities along with reliable transportation to get the job done. Home office can be available

Contact this candidate