Customer Service Specialist
Resume:
Doniel Farmer
Detroit, MI *****
************@*****.***
Professional Summary
Responsible dedicated customer service specialist with Experience in patient data processing, INS verification and program eligibility known for accuracy speed and patient confidentiality. great customer service and resolution.
Work Experience
Medical Customer Service Specialist
BroadPath-Phoenix, AZ
September 2023 to June 2024
• Accurately entered and managed sensitive patient information, including INS details, contact info, and HCP data from incoming faxes and digital systems.
• verified INS coverage, policy numbers and program eligibility(Medicare/Caid, HMOs, PPO) through income checks and standardized calculations.
• reviewed EZ-Scripts for completeness and accuracy. made sure medication matched program requirements.
• search and validate HCP NPI, and contact/Billing Info.
• crossed check, requested, and tracked patient current any updated INFO between INS and systems.
• Request VOI or prior authorization(recognizing and missing/incorrect info, processed/submitted monitor status/follow-ups)any doc need ed to process application
• processed application for approval or denial based on info or step needed for approval
• maintained HIPPA/OSHA compliance while handling high volumes of sensitive data. contact Call Center Agent
ACS-Troy, MI
July 2022 to December 2023
• Data Entry for several Inbound and Outbound calls under different campaign in contact call center
• accurately update customers info from digital systems.
• operate several screens and calls
• collection calls for past due payments, reminder calls and processed payments updated credit card/ Contact info.
• schedule appts. for Home Installation
• sale or upgrade a policy.
• processing billing payments/statements
• order fulfillment or replacement
• customer resolution
Call Center sales Agent
Sirius XM Radio-Remote
January 2021 to June 2023
• Responsible for handling daily Outbound/Inbound calls for satellite radio.
• upgrade current subscription or start new subscription.
• process payment collection/payment method updates
• managing credit cards and billing information
• managing customer resistance and rebuttals.
• Informing customer on products/customizing packages with payment plans
• soft/suggestive sales
• Navigating several screens for research customer home page and maintaining Dialer. Cash Services Representative asst. Manager
Check 'n Go-Detroit, MI
January 2020 to February 2021
Responsible for opening/closing the store
Occasional lead supervisor of store/loans
collections/processing loan application
assisting with payment options.
performing daily quota calls informing customers on payment dates payment options communication with loan company on loan defaults and signing off on loan defaults. Daily update account Records in systems daily.
cash handling checks cashing and also western union. Tracking and logging all checks payments and cash handlings. processing Loomis pick up and drop offs. Counting/recording the safe weekly and drawer tills. Inbound/outbound resolution, collections, and customer assist CALLS Supervisor service desk
Kmart-Warren, MI
February 2018 to January 2020
Monitoring and supervising team of 9-13 employess. Training new hires
approving time off request/scheduling.
Soft/suggestive sells,Count cash tills at start/end of shift distribute/record money bags
Refunds/Exchanges
close and open store by counting Main safe all cashier registers/ tills overseeing jewelry/Layaway front end service: maintain lottery machines.
process utility/credit payments. credit card application. answering customer complaints/resolution. Making layaway calls. Handling all front in calls
Education
High school or equivalent
North texas academy-Austin, TX
May 2006 to October 2006
Skills
• Sales
• Cold calling
• Leadership (5 years)
• Computer skills great customer service very ppl friendly cash handling phone skills incoming/making outbound calling (10+ years)
• Microsoft Word
• Order fulfillment
• CRM software
• Outbound sales
• Loan origination
• Salesforce
• Upselling
• Cash handling
• Marketing
• Organizational skills
• English
• Customer Service
• FIVE9
• Outbound Sales
• Medical terminology (10+ years)
• Communication skills
• Customer service
• Google Docs
Certifications and Licenses
Life & Health Insurance License
Additional Information
Knowledge with outlook excel teams Salesforce Five9 dialers all Microsoft applications
Contact this candidate