High School Patient Access
Resume:
MARIBEL KICKUTH
*********@*****.***
Bergenfield, NJ 07621
SKILLS
Mede Analytics
Forms Manager
SMS software
Cerner
Microsoft (Word, Excel) Smart-Sheet
Epic
Good listening and communication skills
Knowledge of office equipment.
LANGUAGE
Bilingual in Spanish.
EDUCATION
HIGH SCHOOL DIPLOMA
Hackensack High School
Hackensack, NJ
PROFESSIONAL SUMMARY
Knowledgeable patient support team member with good relationship-building and communication skills developed over five years of experience in healthcare. Able to help patients work through issues and obtain the services necessary to meet their medical needs. Skilled at thoroughly investigating issues and following through to completely resolve all concerns.
EXPERIENCE
PATIENT ACCESS REPRESENTATIVE
Hackensack Meridian Health
February 2020 Current
Register patients in a courteous manner and in compliance with hospital's policies and procedures
Enter and validate existing data with emphasis on accuracy of demographic data and financial information to ensure appropriate revenue routing.
Request and collects deposits, deductibles, copays and payment for non-covered services to reduce bad debt expense.
Provides payment options in the form of cash, check, credit card, or other bank financing where applicable.
HR COMPLIANCE OFFICER
Elite Home Healthcare Consultants
April 2018 February 2019
Ensured that all Home Health Aides are in compliance in order to continue working their case.
Monitored patient care service delivery to implement quality improvements.
Enforced organizational policies to keep operations in line with the facility's standards and regulatory requirements.
PATIENT ACCESS REPRESENTATIVE
Newark Beth Israel Hospital
December 2016 March 2018
Registered patients, routed documentation, and escorted individuals to procedure locations.
Verified completeness and accuracy of patients' information for documentation in system.
Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.
MEDICAL RECEPTIONIST
Mountainside Medical Group
January 2016 December 2016
Took patient information and scanned into EMR, ensuring accurate records and patient authorizations.
Obtained insurance verifications, pre-authorizations, and pre-determinations.
Issued intake and new patient forms, office policies, and legally-required documents.
CUSTOMER SERVICE REPRESENTATIVE
Spencer Savings Bank
October 2009 December 2015
Accurately, efficiently processed and recorded routine transactions for bank customers including the following: cashing checks, accepting deposits and withdrawals, and processing loan payments and money transfers.
Promoted and provide explanation and advice on bank products and services to customers.
Assisted in resolution of issues and problems pertaining to customer's accounts.
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