Customer Service Food Safety

PRIYANSHI VYAS

****************@*****.*** Ahmedabad, Gujarat 382350

Personable and reliable with positive attitude and strong leadership capabilities. Possesses deep understanding of customer service principles and hands-on skills in managing dining operations and team coordination. Focused on delivering exceptional guest experiences and driving team performance to achieve high standards. Professional

Summary

Skills • Safe food handling • Banquet coordination

• Multitasking skills • Exceptional communication

• Team management • Guest relations

• Food safety compliance • MS Office

• Excel • Creativity

• Visual Designing • Negotiation

• Leadership

04/2024 Diploma in Hospitality and Tourism Management, TMC Academy, Paya Lebar, Singapore

12/2023 FSS-FRC-1004-1.1 FOOD SAFETY AND HYGIENE-1, AVANTA ACADEMY PTE. LTD., SINGAPORE

03/2022 Level 12., Doon International Public School, Ahmedabad, Gujarat Equivalent to 'A' Levels

03/2020 Level 10., Doon School of Achievers, Ahmedabad, Gujarat Equivalent to GCE, 'N; and 'O' Level

Education

05/2024 - Current

Restaurant Manager

La Crest Restaurant & Banquet, Gandhinagar, India

Work History

• Carefully interviewed, selected, trained, and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

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• Reconciled cash and credit card transactions to maintain accurate records.

• Correctly calculated inventory and ordered appropriate supplies. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

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Tracked daily sales transactions and invoices for accurate and updated financial reporting.

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Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

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Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

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• Promoted a positive work environment with proactive conflict resolution strategies 10/2023 - 04/2024

Management Trainee

Gurkha Palace Restaurant PTE ltd, Singapore

04/2022 - 01/2023

Server and Cashier

Choice Restaurant, Ahmedabad, India

and team-building activities.

As a management trainee, I learnt how to handle the restaurant including serving, billing, taking orders, ordering inventories, cleanliness, facing customers etc

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• So, I learnt and did the work of overall Incharge Improved management skills by participating in rigorous training programs and workshops.

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Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.

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Optimized supply chain logistics to minimize delays and reduce costs, maintaining competitive advantage.

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Improved operational efficiency with implementation of new inventory management system.

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Developed and executed marketing campaigns to increase brand awareness and capture market share.

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Conducted risk assessments for potential investments, providing critical insights to guide executive decision-making.

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• I enjoy getting to interact with customers

• I have a lot of fun talking to them and finding out why they came to the restaurant

• Served food and beverages promptly with focused attention to customer needs. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

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• Maintained a clean and orderly dining area for an enjoyable guest experience. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

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IELTS Academic Overall Band Score: 7.0

• Listening: 7.5

• Reading: 7.0

• Writing: 7.0

• Speaking: 6.0

English (both written and verbal)

Advanced (C1)

Gujarati

Bilingual or Proficient (C2)

Hindi

Bilingual or Proficient (C2)

Languages

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